Digestive Care Consultants

My experience at «Endoscopy Center at Skypark» was beyond outstanding. The level of care, personal attention, and teamwork among the staff was as exceptional as any that I have ever experienced in a hospital /​medical care setting. My procedure was late in the afternoon so I expected a few frayed nerves. The opposite was the case. From the moment I was at bedside to the operating room to the completion in the recovery area, I was treated with exceptional individual attention, care, and gentle humor. I want to thank all the RNs (I recall Ellie and Monica), the anesthesiologist (Paula), and Dr Patel. Although my next colonoscopy is not for another 10 years, I look forward to being there again!

Giving a star is out of generosity.
1. make an appointment a week and no one answer. Then a recording to leave a message and they will call back, never called back.
2. finally got the appointment first impression an office with out dated equipment the Doctor did not have access to my records in the room.
3. Then I have to go to another section where they have 4 or 5 staff working, so how comes it takes so long to answer the phone?, lack of organization maybe? the lady I had to see, kind of curious she did have my records.
4.Doctor request a test, she were to make the appointment and call me back, did not hear from her for over two weeks.
5.When I called to follow up, she just said oh, yes they are here and not to mention all the questions I have to ask to get all the info about my appointment.
Excessive lack of customer service skills!!!

I was referred to Dr. Sattler for a possible colonoscopy by my regular Dr. I have now left 4 voicemails all on different days and have heard nothing back. Dr. Sattler must not need the business. Shame on the staff. Who would want to follow through with an appointment after 4 attempts (3 weeks later) with such unprofessionalism. On to the next referral.

Outstanding experience! The facility at «Endoscopy Center at Skypark» was excellent as were all the RN and reception staff. While I only met Dr Patel the day of the procedure he was professional but friendly and didn’t make me feel rushed either at the beginning or when discussing the results. It can be challenging to get someone on the phone pre-​procedure with questions, but you just have to be patient as they are extremely busy. Kudos to Digestive Care Consultants!

I was referred to Digestive Care for a possible colonoscopy. I wasn’t happy with the level of professionalism at the office and scheduled the procedure. The office made an error on the schedule so I called back and they gave me a new date of May 12 @ 10:45am. I went ahead and did the prep for the surgery and showed up yesterday morning to check in. The Surgery Center had no record of the date change and still had me on for the original incorrect date of surgery. I was mortified since I had already fasted, took off 2 days of work, had a driver take off work, and prepped with the cleanse the day before. I was too weak and didn’t want to raise my blood pressure but went next door to the digestive care office and they said that an employee Gina did the scheduling and didn’t see any changes made in the system. I know I should have written down who I spoke to on the phone that made the changes but I didn’t. I was lucky that the surgery center felt bad for me and squeezed me in for a late afternoon appointment. Mind you I can’t eat or drink for another 5 hours. I don’t think you should contract with such an unprofessional office with staff that can’t be courteous or have compassion for someone in my shoes. It was the worst experience in my life. I had to scrounge to get a driver for the last minute change.
The staff members can’t answer a question and keep you on hold for a long time.

Fabulous experience here. Referred from Ocean Medical. Got the hookup on the pharmaceuticals I needed, price fell from $ 108 to $ 0. Thank you so much!
Appointment was painless, friendly, and easy. Scheduling the surgery was even easier. Convenient location near my home in Redondo. Dr. Tran is courteous, professional, and took the time to inform me of everything.

I’ve been on hold all morning. I give up. Calling my Dr. to refer me elsewhere.

Bad Service. Dr. Patel

One of the doctors at this location came highly recommended by a well known surgeon, so we gave this place a try. It’s been over 2 months. we can’t get anyone to answer the phone let alone get an appointment. One time someone answered, tried to help, but we were disconnected. Numerous unanswered voicemails, absolutely No follow through. Hopefully the incompetence of the front desk, scheduling staff is not indicative of the medical team. Time to move on.

First of all, I sat on hold five different times for over ten minutes only to be transferred to a voicemail. Then, I finally reach a live person and they have no appointments for a month? I guess medical care is optional when you have a hang nail. But, this is a digestive care doctor. That’s normally a sooner than later type of appointment. The medical field is becoming a joke.

The incompetence level of the staff is the worst. First they sent me to the wrong lab office. They know what kind of insurance I have and they sent me to a lab that does not accept my insurance. So, I had to go back in and get a new lab form for the correct lab company.
When I went to the new lab office, there is one test that the lab technician couldn’t understand. The lab technician called and the staff from the Digestive Care Consultant couldn’t figure it out later. So, now I have to go back again to Digestive Care Consultant to clarify what the hell that one test is and then go back AGAIN to the lab to do that one test.
Incompetent. What a waste of time, gas, and money. SO STUPID! UGH.

Practically impossible to get results! I was suppose to get them 2 weeks ago and have not received anything yet. Everytime I’ve called, I’ve been on hold for 20+ min. Ridiculous! Funny how it was not so hard to schedule me for a procedure. But if you’re calling back for results expect a long wait.