Francesca’s Collections

I usually never come in here, and when I do I never find anything. Today I went in looking for a dress to wear to a wedding. The staff were so sweet! The two ladies working tonight definitely helped me out a lot! One of them went to the back found me a dress, but it wasn’t a color I would wear. So she called other stores looking for them and found a dress in the color I wanted and my size over in seal beach. She really didn’t have to, but she went the extra mile. While looking for a dress I found a few things, that were 20 bucks! Super cute and comfy clothes here. I never thought I’d buy anything here, but I did. It wasn’t a dress, but it was all comfy cute clothes. Not sure how the quality is since its my first time buying something here, but I hope it’s worth it. I mean it was only 20 bucks a piece so I can’t complain!

Earrings are SUPER cheap in quality and in price. I bought a pair of cute earrings and they broke before I could even wear them out and of course I wasn’t able to return them. That’s the first and last time I will buy something from this store.

My favorite little boutique… Although it’s for tiny people so I typically just go to admire the clothes.
I love the accessories though. Very lovely and feminine.

Incredibly rude staff that stands around and completely ignores customers. Not one of the 3 employees greeted us or the other customer in there. 1 guy and a girl just stood in the way without moving and talked about their relationships and about how the girl was just dumped by her boyfriend that day.
I worked in retail boutiques when I was 15 – 18 years old and never carried on personal conversations in the presence of customers. Not only did they bluntly ignore customers, but they almost acted annoyed as if we were invading their space. And no, I didn’t show up 5 min before closing… it was 5:30pm on a Saturday.
I used to shop here, but never again with your diva staff.

I love Frnacesca’s in general but had a particularly great experience at this one.
First off, this one seems to b e a little bigger and newer then some of the other locations, they had a large selection of clothes and jewelry. They have super cute girly and fashionable stuff.
I went into this location on Saturday looking for some birthday presents for my boyfriends little cousins. They are in high school and I wanted to pick out a cute piece of jewelry for them but was lost as to where to start. I asked one of the sales reps for help and she was GREAT! She told me what was in style with that age group right now and showed me a few suggestions, I ended up picking out of those selections and the girls loved the necklaces.
It is nice to see people who provide good customer service and really appreciated the experience in this location.

this is review for the online and corporate people… I do shop at this location a lot and have always found it very good. However I did not see a place to write for my issue. Today I got an email about their 50% off sale merch and one of the advertised prices on my email wasnt the same on the website… I called and the lady on customer service said that the email was a typo and basically too bad!!! Ive never come across such a «who cares» attitude! The lady said she questioned the same thing and they told her it was a typo! I think they should of honored that price since the email gets you to go to the website and purchase even more stuff! What a scam! And i’ve noticed they have done that before only it was on stuff I didnt want so I just ignored it! Maybe they need to fire the marketer that types out the emails! Even Forever 21 honors a price they might of accidentally marked!!! They just lost a good customer!

I’ve been here a few times. There is one employee who is great and alway asks if I needed any help. I also noticed the «manager» that one Unilocal reviewer mentioned. Yes she is kind of snotty. Love their sales. Great quality clothes and they last longer than F21.

I like shopping at this store, but it is a little too pricey for me *college student*
They have a very fashionable cute & selection of clothes, bags, jewelry and accesories! Their jewlery is a little cheap looking and its marked up pretty high. $ 40 for a chunky necklace :(awww. Be sure to check out their sale items! Thats where my money goes! i’ve bought a belt, yellow summer dress, and sunglasses for about $ 60. I always stop here when i go to Del Amo Mall.

I have to knock off ONE star.
I’ve been meaning to write this review but thought «maybe I’ll ignore it. She probably had a bad day» but, It has happened to my friends and my sister when they went in to visit.
I’ve probably met all the employees at this location since I check it out every now and then when I do my weekly shopping at anthro. As I stumbled across a conversation between the manager and an employee, I notice the manager was very rude to the employee. The employee was just taking it all in when it was very obvious she was trying to remain composed. The manager was telling the employee to help customers by doing this this this and this. Mind you, there was only me and the two employees the entire time. The manager was just on the computer and phone the entire time I was there. She did not greet me, make eye contact with me or even ask if I was doing okay.
I understand amazing customer service and amazing managing skills. Although, I have come across multiple times that he customer service was AMAZING and it would be during the afternoon or during the night when the girls seemed to be more relaxed and more comfortable with the customers without the manager breathing down their necks.
My sister mentioned that the manager of this location made her feel really stupid when it came to asking for help. My sister mentioned that the manager just packed a whole bunch of clothes into her fitting room and didn’t really take time to tell her how to wear certain things and put things togehter. Rather, the manager assumed throwing in a bunch of clothes would replace that with great service? She felt the manager changed up her tone to «happy go lucky» when she was talking to her but then changed to «do as i say» when she was speaking to the employees. My sister is taken back by that and just left the store because of the horrible service…
Will I be back? Yes.
Will I wish for change? Yes. Manager, please do some work. Your facebook can wait!

I’ve been familiar with Francesca’s for over 6 years now… Used to buy my jeans and accessories from the store located at Victoria Gardens. Now that this one is near me I paid a visit to see if it’s on par with the storefront it replaced (Irene’s Story). Just to let everyone know, it’s nowhere near as awesome, unique, and cute as Irene’s.The main reason is bc I can’t help but feel like all the accessories are cheap in quality but prices are marked up. A lot of the jewelry and knick knacks are cheap looking and cheesy. The clothes are cute, I’ll give them that, but I’ve found the exact same stuff at other stores for much cheaper. For example, I came here and bought this really cute navajo shawl for my friend for $ 40. Later I was doing some browsing at Forever 21’s website and I find the EXACT SAME one for $ 25!!! I felt gyped!!! I had already given her the shawl so I didn’t want to take it back to get the cheaper one, but now I know to shop at cheaper places before ever stepping foot into this place. This is the problem with cutesy boutique-​ish stores: just give me a no frills store with less décor and save me some $ at the register… argh.

I am a very picky shopper. I am very easily bored, and there are many times when I’ve swept through an entire store without really stopping because nothing really caught my attention.
Francesca’s, on the other hand, kept me intrigued for what must have been almost 2 hours! I could NOT get enough of all the bright and funky jewelry, the oodles of colorful prints, the cute dresses and blouses!!!
I joked with the very helpful and friendly employees that I felt like I tried on their entire store. I had to restrain myself… there were a few things I saw that I’ll have to save for next time.
Great selection and reasonably priced (around $ 30 – 40 for a nice dress). Not as cheap as Forever 21, but definitely better quality, and the clothes look expensive. Love love love.

I love Francesca’s! This one is pretty new, and I’ve been to the one in Manhattan Village more, but Francesca’s is great anywhere! It’s got a boutique-​y feel and I can always find a cute dress or unique gift here. :)