Orchard Supply Hardware

We found our patio set there at a good price and our salesperson gave us [$ 100 off] even tho the sale didn’t start till next weekend. Their sales peeps are very helpful & friendly but today topped it all. At 7pm tonight my husband discovered he had left his iPhone 6Plus in the Men’s Room this afternoon, and on calling the store to inquire, they immediately said YES, it was found by an Orchard employee who put it in ‘the drawer’ with a note on it ! What are the chances of that? Love OSH forever!

My husband and I just moved to Redondo Beach but it feels like we moved to OSH because it’s like my second home. With moving into a new house, there are a ton of reasons to visit a hardware store and I’ve visited all of the major ones in the past week– Home Depot, True Value, Lowe’s and of course, Orchard. I get unparalleled customer service from the staff at Orchard and I’m never stuck wandering around the aisles looking for help. I know some reviews say OSH is more expensive? But I don’t really notice any major differences. They also have a generous return policy so if something doesn’t work as advertised, you can return it.
Specifically review on the paint: I think I bought… maybe 10 sample cans of paint at Orchard? And I keep coming back for more. Ray is great and very patient with my requests and all my questions. Benjamin Moore paint can get expensive but the quality really is great. I’ve tried the high-​end Aura paint and the basic Ben paint. Honestly, the Aura is a little more forgiving but I think the Ben is just as good (and much cheaper!)

In general, some of these smaller hardware houses like OSH and ACE, have it over your «big box» hardware stores with personalized items and service not found elsewhere. That is true of OSH, Torrance, particularly manager, Jill, who walked the extra mile for me when the duplicate keys I purchased didn’t work. Not the fault of their keys, but an outworn door lock that required skill and experience to work new keys.
Frustrated when I couldn’t get into the house, Jill asked how she could help. No one else was home so I asked her to make a second set of keys and meet me at the property. To my amazement, Jill agreed. She found my house, (2 miles) was right there to meet me in record time to show me how to work the keys! Further, she color-​coded the set at no extra charge. She said she was happy to serve me because she saw the pain in my eyes. There’s a hidden back story here.
Would have given 5 stars, but this was my 3^rd experience at this store with keys and the other 2 were unsatisfactory. Jill’s sub-​managers and subordinate staff were far less competent and service-​oriented. If Jill only knew. Eventually, I’ll get around to reporting that to Jill.

Went in recently to purchase patio chairs. This location is fabulous. Jill, one of the employees went out of her way to help me. The chairs I wanted were also on clearance. Such a great deal and great experience. So organized and clean. I will definitely be back.

Went in to buy a grill, left never shopping here or any OSH again. As someone who works in the hospitality business and is a parent, I do have expectations that can be lofty. While redecorating the store, an employee left a balloon out and unattended. My child grabbed it and my wife started tying it on the basket. About 30 seconds later, we were informed that this balloon (latex inflatable object) was for display purposes in the store only. The employee took the balloon, causing my child to lose his tiny mind and my wife to rush him out of the store while sobbing herself.
While they were sitting on the lawn furniture outside, trying to collect themselves, I went back in to get the dry wall anchors we needed… I wasn’t going to spend money on a grill now… I was too upset.
While going back in, all the employees were standing around like nothing happened; chatting and decorating. And I don’t expect there to be more than an acknowledgment, which their wasn’t. I saw the employee and wasn’t profane (sarcastic and angry but not profane). I grabbed the dry wall anchors and paid.
Instead of $ 200 – 300, OSH got me for $ 16 which is high for drywall anchors. All over a 25 cent piece of latex.
I used to shop at OSH to avoid Home Depot and Lowes. Now, I’ll go to one of the major stores because the cost is less and we are treated better.
Lost a loyal customer today. Oh speaking of loyal customers, how do I remove the customer loyalty program information? Because never shopping there or any OSH ever again.

Waited in 2 lines for over 10 minutes and there were only 2 customers being waited on. The store was practically empty. I decided to put back the merchandize and take my business elsewhere. I did not feel welcomed or valued and that is too bad because now I have to travel a couple of miles to another outlet.

O.K., this is a good Orchard Supply Hardware store. But… I noticed that they stopped carrying certain items. Last year, I purchased the cheap Chinese version of a Nicopress hand crimping tool from this particular OSH. And along with that fake, but still good quality version of a Nicopress, I also purchased a package of ferrules for quarter inch steel cable.
(Just for you laypeople out there: A Nicopress crimping tool is a tool which sort of looks like a large pliers or dykes or better yet, a cable cutter, with one to three pinching points used to crimp what is called a «ferrule» which, when looking at either end, looks almost like a figure eight, but doesn’t quite connect in the middle like an eight does. From the sides, it looks like a metal double sided tube, sort of like a very short… very, very short barreled shotgun, but shiny, because they are usually made of aluminum, the high quality ferrules are made of copper. A cable is passed through one side of the ferrule, bent into a U-​turn and passed back through the other side of the ferrule, creating a loop. You usually pass the cable through TWO ferrules which doubles the safety of the cable that you are crimping.)
In other words, this «kit» is basically a cable crimping kit so that you can use the cable to hang, suspend or secure in place various things or objects. A good example that the lay person can see out in any public setting would be electrical poles or telephone poles that are secured in position using long cables which are attached both somewhere along the length of the upper portion of the pole, and down below at ground level somewhere on the ground. You walk by them all the time on sidewalks when you pass powerline/​electrical poles or telephone poles.
Anyway, interestingly, the Chinese Nicopress fake that I bought from this OSH earlier in 2015, doesn’t even have a throat big enough to handle the largest ferrule that they sell, and sadly, they no longer even offer any Chinese Nicopress fakes to accommodate the ferrule selection that they actually still sell in their store. This doesn’t make any sense.
This particular OSH (which I like, and which has a very friendly, attentive and helpful staff) used to carry this crimping tool, as I purchased one earlier in the year. Oddly, they now do not carry the actual tool, but still carry the ferrule kits. And… they do not offer the copper ferrules either. So this store, which, way back in the day, catered mostly to actual farmers and ranchers, now caters to homeowners and weekend do-​it-​your-​selfers. That’s O. K, nothing wrong with that at all. But I was hoping that they could continue to expand their product base and be a wee bit more comprehensive in what they offer. Going backwards instead of forwards is bad for business.
I now will have to trudge on over to Grainger Supply to see if they have a Nicopress that I can use on the ferrules that I purchased at this particular Orchard Supply Hardware store here on Hawthorne Boulevard in Torrance.
My suggestion to the home office of Orchard Supply Hardware is that your purchasing department and/​or whichever other department is involved in deciding what you sell or are going to offer as products in-​store, might want to thoroughly investigate the products that you decide to sell, so that you can cover all bases for customers when they come into your store so that your customer doesn’t feel like they are wasting their time in the store or wasting their time coming in at all when they can be going to another supplier who actually has ALL of the products necessary to get the job done.
Still, I like the employees in the store. They are good, friendly and helpful people.

This orchard location is always clean and well-​stocked. I go here mainly for to purchase plants and gardening equipment.
The hass avocado tree I’ve purchased has been growing well. I’ve also bought different varieties of blueberries. Every plant has been healthy and successful, and every time I go there is always an attendant asking if I needed help.
The gardening tools I’ve purchased have all worked well. The prices are standard with other home improvement stores.
People at the registers have all been polite and friendly.
Overall great place and I will be returning.

I love this store. I have been shopping here since it opened here in south bay. I have never had an issues returning things and that’s a plus for me, no hassles. Usually they have a great variety of plants, depending on the time of year. Happy place.

Love this store! Judy and George in Nursery, Gary in Paint and Ramon in Plumbing really know their stuff! And they all are sooooo friendly!!!
They’ve got great prices on Patio furniture right now too.

Ever since Orchard Hardward opened its doors by my house and became the closest biggest big box hardware store to my house, I’ve been going there for many of my hardware need. I don’t go there for bigger heavy duty projects but they are great for most household repairs. They have great service, well organized aisles and a great selection of hard to find stuff!
Usually their prices are pretty competitive with other hardware store and for the convenience of being close by and well organize, a bit pricier is not a problem… that is until this past weekend when I decided to buy a gallon of paint! I had a custom color made up to match my house trim and when the salesperson which of the two brands available did I want, I said give me the better paint and did not ask the price. I figure how much could a can of paint cost? At the cash register, I got a big surprise. That gallon of paint was $ 70! Holy sh*t!
Next time? I ain’t buying paint there any time soon.

7÷26÷15 — My rating dropped from 5 stars to 3 stars (I didn’t want to go lower because that will overshadow the good employees) all due to customer service or should I say lack thereof from one particular person. I visited this store twice on today and within the last fifteen minutes she left a bad impression. I hate I didn’t get her name, however, I remember the face, hair, body, and attitude. How can one person just ruin everything?
I drove to this particular location due to all previous encounters/​experiences. I wanted some specialty furniture from this store and I couldn’t wait to purchase it. My total order would have been at least $ 1,000. Her attitude was so condescending and rude. I told her to cancel it especially since negativity is not what I wanted to purchase. If only, she worked on commission. HA!
This dilemma caused me to drive 20 extra miles to the Cerritos store before they closed their doors in 20 minutes. Luckily, I placed a call to the location and spoke to someone (Karrina) who was so helpful and advised me that if I didn’t make it to the store before her shift ended that she would relay the message to another employee that could assist me. Now, this is excellent customer service and my new store.

Service was very helpful here, I had some difficulties finding some things and their tool prices were high, however their plant and garden section was vast. I came here 3 times in 1 day to build my garden. Overall good store and no major complaints.

Never anyone around to help. Always have to walk around looking for about 10 minutes for help then you have to ask somebody in a different department to help you. then they said that they’ll call somebody. Then the person who shows up out of no where to help knows nothing. It’s a very negative experience for me.

Update: wow… did not expect a response so soon from management! Rachel (manager) called me and listened to me and took care of the issue… class act :)
I’ve always shopped here in the past and have never had an issues. However, I had the most ridiculous shopping experience on 4÷26÷15.
It was busy so there was a line in the Nursery area. I waited my turn and when I was next, I was asking an employee named James a question regarding planting. We were literally in mid conversation when a Manager hurried in and cut me off and began barking orders at James even though I was speaking. James didn’t even bother excusing himself and in mid conversation, left. I stated that this was very rude to the other employee and he apologized and said that he would assist me as soon as he was done planting for another customer. He told me he would meet me in the front of the store in the dwarf citrus section. However, nobody came. I looked inside for him and just watched as he helped customer after customer without any regard to helping me. I gave up and did not purchase any citrus trees even though they were on sale and the main reason I went to OSH. Also, not a SINGLE employee asked me if I needed assistance. To top it off, while I was waiting in the citrus area, James walked right by me without a single word. Extremely poor management/​oblivious staff in the garden/​nursery area.

As a hardware supply store, I am a fan of this place because they have some really cool stuff for outdoor living. Once you go into the store, the patio/​backyard stuff is directly to your left. Check it out!
The downsides to this store are:
Nursery/​plants: not a very big selection.
Pricing: pricing here is a little… high…in my opinion.
The upsides:
Stock: great selection of things to choose from!
Staff: Friendly and knowledgeable staff.

I went to the Torrance location looking for an outdoor shed. There was an issue about the price of which I dealt with the Day Manager– Shawn. He was not nice nor did he have any desire to provide excellent customer service. As our conflict continued the tone in his voice became more defensive and I conceited that my efforts were done. Very disappointed with the handling of my problem also, I’m a long time customer of Osh Hardware.
Sad Shopper

The staff is SO helpful here! Very knowledgeable and friendly. You will probably get approached 3 – 4 times during your visit as you wander the aisles. And if you need to find a randomly sized nail or bolt, there is a huge area where you can find all sorts of miscellaneous hardware of all sizes, clearly labeled and organized. I also like OSH’s plant return policy; if the plant you bought at OSH dies, you can return it. Keep your receipts!

«Ochard Supply Hardware, We’re here to help!!!»
Seriously!!!
Okay, I am not going to complain about this place. It has mostly everything that you will possibly need minus lumber and maybe a model of what your future kitchen might look like.
They did have hand tools, plumbing, water heater, bathroom fans, light bulbs, water fountains with Coca-​Cola bottles, paint, and etc.
I don’t know why some people are complaining about but I did see some employees helping customers out. I would of probably got the same criticism from people on here if I worked here (hey I am not a people person, I hate working with the public and I need work). But yeah I did see employees helping out customers.
My dad got the part (s) he needed for the bathroom sink we were working on for the apartment that my mom and grandparents own and we were on our merry way.

I really like them. The store is clean, George in the nursery is very helpful and knows his plants.
My family and I go often. There is always ample parking and I haven’t had any issues with customer service yet. I also like this one better then the one in Torrance.