Petsmart

It’s small but they have most what I need for my 3 little babies/​monsters. It’s fast and easy but checking for every receipt for exchanging is little inconvenient. I’m not the most organized person. Actually I’m the least organized. So showing a receipt for exchange would be mighty difficult. So I get it emailed but not all cashier does it. So I have a whole box full of dog food that my dogs don’t like… What to do…

I love this Petsmart! Everyone is nice and helpful, especially the manager. We even adopted our kitten from Zazzy cat rescue there. It is easy to park and get what you need. It is much better than the big one on Hawthorne!

I recently took my dog to their groomers and it was amazing! Before coming here I took him to a place in long beach that had high reviews, but I was greatly dissatisfied! My dog still smelled bad and took over 3 hours to get him groomed. So I decided to take him to Petsmart. My dog’s groomer was super nice I think her name was Brianna, she told me exactly what was going to happen and even suggested a couple things that would benefit my dog. Also, there was another girl I believe her name was Connie, she was informative and gave me advice on my dog. Great service all around! :)

I have been coming to this store since it opened… And I hate to comepare to the other location on Sepulveda… but…I as telling one of the staff there this weekend, «the vibe, look, and overall experience in this store is so much more pleasant…»
We were here on New Years Eve to get cat litter and bedding for the guinea pig, Thor Pig… I was talking to one of the guys about turning my salt water tank to a fresh water and he was honest and upfront of what he though/​knew…
On Saturday, I started transition and got some supplies from a salt store (I knew they had the filter parts, and I anted to donate the Salt fish to them to give to someone else). We took our boys in and let the older one pick some of the fish out along with the gravel and decorations for the tank.
The girl helping us was extremely patient and helpful and had no problem engaging in conversation. Overall, a good experience as usual…

We like going to the other Torrance Petsmart on Sepulveda and Hawthorne. We decided to check this newer store on PCH and Crenshaw and got the WORST experience ever. We have always used coupons printed online and never had problems using them. We proceded to pick all the items we usually buy and when we checked out and handed the coupons thats when all the nonsense occurred. The cashier did not know how to put the coupons in — understandable if you are new, but then when she called for help the manager told us in a condescending manner that they do not accept copies of coupons. These are Manufacturer coupons PRINTED ONLINE with different time stamps (you can only print one coupon per day with a maximum of 4 per houshold) — he said it didnt matter because it was on copy paper and that it should be on a magazine type or newspaper type of paper. Which rock did they get this manager under from??? He then said that the coupons are fraudulent and to try to soften the blow that it was not our fault but it was a fraudulent site that we were getting them from. He went as far as even rubbing the paper to demonstrate that it was not the right type of paper the coupons would be on and that it would have other print on the other aide and that it would be in color. He kept harping about the coupon being a copy on copy paper and black and white. He then GRABBED a few of THEIR in store coupons from the flyers they had in the store to demonstrate how the paper should feel like. He was pointing out that aside from being fraudulent, it was not thier coupon despite that it had petsmart on it. Everybody in the right mind knows what copy/​printer paper is, what advertisement coupons look like, but this guy doesnt seem to understand that manufacturers also send online/​email coupons for their patrons to take advantage of where the only way to get them is to PRINT them. We explained to him that these are manufacturer coupons that we PRINTED online NOT COPIES — with each one having a different date and time stamp on the coupon itself. These are coupons specifically for petsmart with the petsmart logo on the coupon itself, also a few of which, WERE PRINTED IN COLOR! As a side note the manufacturer coupon also clearly states «Retailer: this coupon may be printed in black and white» and also stated that it was an exclusive petsmart coupon.
I fully understand that some stores, not just petsmart, may refuse to accept coupons from vendors/​manufacturer, but all they would have to say is that they do not accept coupons period — they do not need to be condescending, do not have to talk down to their customers, and definitely not accuse someone of trying to commit or participate in fraudulent activity.
We will definitely not go back to this branch ever and you can bet on the fact that we will send COPIES of this posting to people we know to avoid this store as well.

This is the worst store ever. Manager and cashier were all snob. I had coupons with me and said they wont honor those petsmart coupons. Kept on insisting those are copies and accused me of getting fraudulent copies of coupon from the internet. And that HE GOT EMAILS ABOUT THIS FRAUDULENT COUPON.
the cashier even said that your coupon is too good to be true! Wow.
it would have been fine, IF the other Petsmart stores are doing the same thing. but guess what, the other petsmart stores didnt have any problem accepting these coupons.
Bottomline, it would have been acceptable if the manager told me that he just opts not to honor the coupons on his store.
But accusing someone of fraud is another story. THAT IS NOT FINE AT ALL.
I’ll attach my receipt from ANOTHER Petsmart just to prove to you guys that the coupons i had are not fake.

So far, had a great experience at this petsmart. Their staff are friendly and helpful. Sheryl did an amazing job in trimming Loukas nails. He smell so good, thank you Sheryl. Connie was the first person I spoke to over the phone. She help me book an 8am appointment for Saturday which was today. Great attitude. Good vibe. Thanks girls.

I’m changing my rating on this place because the last couple of visits have been pleasant and not an ordeal. I brought Kona in for a nail trim yesterday morning at about 8:45 AM and even though I had to wait about 20 minutes for the people to process a woman who came before me and a guy that came AFTER me, they were able to grind Kona’s nails in a short amount of time and they did a good job (they were short enough in my opinion). I was able to book an appointment for our other dog for today, for a Furminator bath & brush, at a reasonable time as well. At other locations we’ve gone to, we had to book about a week in advance, so being able to book a day before wasn’t an issue. We were taken care of quickly when checking in and they even took her early (I came at 11:40 AM for a 12N appt). They took a brisk look at her ears nails and coat to see how much it would cost, and after a $ 34 quote, I was pretty satisfied. Hopefully our über hairy shed-​crazy fur daughter will actually have a 90% decrease in amount of shedding, as Furminator promises!

Being someone who used to work in the pet industry i always look for a place with great customer service, ive found that here.
Most times I’ve been in I’ve been helped by a lady, Wanda. She’s always very friendly, helpful, knowledgeable and attentive
needs.
My dogs both have allergies beyond belief and i was feeding them Zignature but it was breaking the bank. I went here after researching some less expensive foods and found Good Natured Adult Dog Food — Grain Free, Natural, Salmon & Peas. I did some homework on it, found it to be a good quality food. Both my dogs can eat salmon and it’s grain free, and 10.99 for 6 lbs is quite affordable. I’ve had them. on his fid for 2 months, they are doing great. The eat it dry as well. I think I’ve found my new food.
Thanks to the entire staff at this Petsmart for being so attentive and friendly and to Wanda for being so welcoming whenever I come in

I want to give props to Sheyna! She is the best groomer ever! she can really handle Greycious! We love her

I took my dog here about 3 times to get groomed, each time I took my lab there her reaction at the door made me suspicious. She would hesitate to go in to the grooming entrance and every time I took her, well the last time I took her she didn’t even want to get out of the car. I’m not saying they hit her or anything but thee front girl at the grooming area was kind of a pest when it came to service. Anyways thought that it just maybe my dog hates to get groomed.
Probably not the case, I have found a awesome groomer for the same price and well my dog loves her. It’s in Lomita and my dog is about 60 lbs and she charged me about $ 45 with tip included. She is the sweetest gal and my dog goes happy and leaves happy. That’s really all I ask clean happy dog. My dogs eyes were red blood shot after leaving pets mart grooming, now my dog doesn’t have that issue anymore. Thank god for Soggy Pawes in Lomita a hidden gem! If you want my advice, take your dog to Soggy Pawes you’ll have a piece of mind, they even have open windows to actually see your dog get groom 100% so there’s no need to hide behind closed doors. If you don’t believe me take a trip there yourself?

jeff the reptile master/​cricket master was extremely helpful and knowledgeable wish every store had employees who love what they do like jess!!!

I love this PetSmart location! Before this location opened, I was driving to the Torrance location on Sepulveda and Hawthorne. Only negative thing to say about the other location is that their products always look picked over, and are not very well stocked. When I got my new kitten, I had a specific food that I wanted to feed her, and in a specific flavor. The Sepulveda location hardly had it in stock, and if it was there, there were a few loose cans and no unopened cases. After a trip where they were completely out, I tried the PCH location for the first time and was so happy I did! Not only did they have the flavor I was looking for with numerous unopened cases available, they also had a lot more flavors that I didn’t even know existed! The layout is great. Customer service is awesome!

I really love the place great for pet supplies, but what ever you do don’t buy any animals that are petsmart animals (excluded rescue dogs, rabbits and cats those are from a shelter) they in breed there animals and never socialize them with humans so they beacume aggressive. Pls don’t buy pets from petsmart buy them from a local breeder or shelter

So goshdarn disappointed, frustrated, and betrayed with this frickin store. My cat has a serious serious health condition and this frickin stores hours said it was open till ten. Big surprise they’re frickin closed. Goddam liars!!! Ps it’s nine thirty and I’m writing from the parking lot tears streamin from my face my cat cries with agony in the backseat Thanks petsmart. Ps not a frickin smart move to be closed when you say your open. Tbh!

Love coming to this Petsmart location. It’s our favorite pet store around. Everyone that works here is always so friendly and helpful! And there’s always good deals on everything.

I took my Sasha{american akita} to the groomer on Saturday. I can always count on petsmart on being a great place to take my baby. Not only do they treat my baby right but they’re sooo professional. My groomer name was named Antonia & she was really sweet. I use to take my sasha to petco but they were rude & cause sasha to cry & throw up. I rather go to a place that will take care of my baby & have her coming home tail wagging.

I came here for the Grand Opening on Sept.13, 2014. We stood in line for about 45 minutes, hoping to be able to nab a free gift card. While waiting in the heat, I took the opportunity to take pictures, while my son & his girlfriend held my spot in line.
One thing I found odd (perhaps it wasn’t)… the employees were pouring the doggies water from water bottles into little bowls. That was a nice gesture, but how about the PEOPLE standing in the heat waiting to support your Grand Opening?
So, the Mayor of Torrance & Pet Smart VIPs were there to officiate the Grand Opening. Patch, the PetSmart mascot was there and was available to take pictures with you. It really is a nice addition to the city! All the employees were so friendly, happy, and helpful.
As it turned out, I did get a Gift Card, so it was worth waiting in the heat! Also, once we got inside, there were lots of giveaways, including doggie toys, frisbees, bandannas, a T-​Shirt for the humans, & a Kong Tote Bag with treats & we used it to put our goodies in!
We entered our names into the raffles. You had to return back to the store later in the day to win the Gift Card. So, we came back and held our breaths! Yep, I got lucky enough to win one!
Thank you for a grand day, PetSmart!

I love this place. I’ve gone a handful of times since they opened. They are way more knowledgable then other stores and the nearby petco. They take way better care of their animals and the staff is just very friendly. I did go on there grand opening day and got a really nice t-​shirt and a bandana for my doggy. And some squeaky toys. I also bought a new aquarium. It’s also very clean

Just had their grand opening today! Was one of the first 50 people in line and scored a mystery Petsmart gift card (which I found out has $ 10 on it! Woo!).
They offered a lot of freebies at the grand opening, including a Kong tote bag, some Kong treats, and dog and cat toys around the store.
All the employees were friendly and welcoming and greeted everyone with a smile. The store itself isn’t as big as the other Petsmart locations, but its nice to have a new one to visit in my area!
Will be returning soon, with my little dachshund in tow! (: