Quest Diagnostics

Coming in here was scary due to the bad reviews but I really the place. The lady that ttook care of me was reaslly nice.

Staff our nice but wait time is redegless. They don’t have anybody to donoffuce work and the nurses have to run back and forth to do the both job. They should hire more peploe and respect other Peploe time. I would go back.

Not sure why the world works the way it does, but apparently, we allow idiots to handle important things like human blood. I went here for a blood test that my dermatologist requested. I made an appointment and showed up promptly 15 minutes before my appointment time. The woman took my paperwork and disappeared for 45 MINUTES.
When I tried to ask why it was taking so long for them to just sit me down and draw my blood, the second woman at the front desk said: «She is trying to put information in the computer, she is doing her best.» To which I said: «???»
Apparently, the trouble was they couldn’t find my doctor’s name in the system. They even showed me what they were trying to do, so I am assuming they spent 45 minutes typing in the same thing over and over in the same search box without getting the result needed… and instead of calling my doctor’s office (which was ON the paperwork) they just did this for nearly an hour??? Where are the problem solving skills here, people??? As the kids on the internet say: «I can’t.»
After two weeks, my doctor never got my blood test results by the way. It’s pretty awesome.
So no. This place is not so great.

Just Horrible! The wait time on the electronic registration is either broken or they are under staffed

We waited here for 30 minutes so my friend could get urine and hair samples taken for a job. After 39 minute of waiting, they told us they don’t do hair samples here (they had his paperwork and doctor’s orders from the minute we got here) and he had to do the hair and urine samples in the same ace. We asked where we should go and she just told us the place for both samples is now closed. Awesome. I’m unclear as to why we weren’t told that on check-​in when he gave the secretary all the paperwork.

I don’t understand all the bad reviews. I had a good experience with this location. In and out within 15 minutes, (I had a appointment). Parking is easy to find, huge parking lot. The place itself is really clean and organized. The staff is friendly and helps you if you need help with the touch pad to sign it with. Overall good experience.

Worst wait of my life their check in computer said it would be 20 – 45 minutes. After waiting for 1:30 hours I ask the receptionist what’s the deal she says that there is 5 people in front of me that it’ll be 20 more minutes 30 minutes later I asked again she tell me now there is 6 people in front of me and it’ll be 30 minutes. If you are going to give and estimate when you check in please do not be off by 1:30 hours and counting. Will never ever get blood done here again. Let’s not forget that I hadn’t eaten as you are not supposed to eat before a blood test. This place and the receptionist deserve 0 stars.

I don’t get why this facility has such bad reviews. I had a great experience here! (Well as great as getting your blood drawn can be lol)
I came in on a Thursday around noon, and only waited about 10 minutes. I had no problem with my insurance, and the lady who drew my blood was really nice!
The facility is also very clean.
This was a much better experience than Labcorp, where everyone is so rude and the facility is dingy.

aside from the clean office, all the workers are condescending, rude and are devoid of any bedside manner. The woman that drew my blood was patronizing towards me and after she clearly said ‘pls bring back your urine sample to room 2′ where she was, seemed appalled when i brought it back to her. Disrespectful and all the employees, down to the receptionist was discourteous. Do not go here. Terrible experience. I cannot stress this enough, DO NOT go here.

Truly, truly horrible. My husband and I went there with our children who needed routine lab tests. The staff is shockingly rude and unprofessional. My elementary school-​aged daughter actually asked me why the woman who worked there was so angry. We ended up leaving and going downstairs to Labcorp where the staff was kind and professional. I am in the medical field. I hope I am never so burned out that I treat my patients the way we were treated.

Nothing but rude and unfriendly and unprofessional. It’s almost like they go out of their way to not be of service. I absolutely do not recommend quest diagnostics.

Horrible. The line and treatment are like a busy deli… or a cafeteria. At least in a deli they take care of your order once your number is finally called. At this joint, you’ll be waiting, even if you have an appointment. And once your number is called, they barely acknowledge your presence.
Signing in is done with a touch screen computer, which makes life easier on everyone. I don’t want to talk to anyone anyway. I had an appointment. You MUST make an APPOINTMENT!!! Don’t spend your beautiful Saturday morning at Quest! Anyway, a lovely gentleman in front of me was confused and also he couldn’t figure out the touch screen. Instead of helping him — or anyone — the ladies who work there would rather let people ask them 20 questions while they fumble.
When it was my turn, I followed a woman into an office. Door almost slid closed before I made it in. Didn’t tell me to sit down. No conversation while she slowly typed. Until «are you fasting?» No, do I need to? «Not for this test». Ok, then why did you as me, robot woman?
When she was done, I found my way out on my own. No instruction and past the long line of people who will be there for the next 2 hours
IF YOU MUST GO TO THIS AWFUL PLACE
1. Make an appointment already!
2. Sign in on the computer touch screen.
3. Be nice to the gals who work there and maybe it will rub off on them.
#randomactsofkindness

This place is ridiculous. Without an appointment you are screwed. I made an appointment as I waited and walked out an hour later. The computerized system tells you it’ll take 19 – 45 minutes and not true!

I’ve been here since 10:15 and it’s 11:30. I just need to take a whiz quiz!!! Why is this taking so damn long???

No. The only word that comes to mind when I think of this place. It took them a while to call me back to get my labs drawn, and even longer when I actually got back there. The phlebotomist kept leaving and coming back, and then tried to say there was a problem with my insurance though I’ve been using Quest for years. I actually had to look at the computer she was using and give her directions on how to confirm my insurance!
To make matters worse, when she was finally done drawing my labs, a HUGE bruise/​bump/​welt formed where she poked me. This has not happened to me before and when I confronted her about it, she had the audacity to say it was because I (as in ME) «did not apply enough pressure». Umm, lady, are you crazy? Once you put the bandaid on there that was supposed to be pressure enough! The reality was she was so careless that she basically just slapped the bandaid on my arm, WITHOUT any pressure at all.
I will now just go to the one around the corner on Lomita Blvd. Though they aren’t much better, at least they TRY to get you in and out in a somewhat timely manner.

Horrible customer service and the wait was long. Only 3 people were ahead of me and I still waited 1hr, the employees need to speed things up and stop chatting.

This place is AWESOME!!! It has been completely remodeled and has automated check-​in. Unlike the Lomita Blvd location, there are far fewer people here and an additional phlebotomy station, so it is way faster (even without an appointment). I DEFINITELY recommend making an appointment, I hit a low day, but the test took less than 10 mins and I only waited 10 minutes. BONUS: Staff is WAY friendlier here than at the Lomita location. I shall be back!

MAKE SURE YOU MAKE AN APPOINTMENT!!!
On a Saturday, if you don’t have an appointment, expect to wait at least 3 hours!!! I waited an hour and a half with my boyfriend, and after an hour and I half, the line barely moved! My doctor ordered fasting labs, so after not eating after midnight, waiting in line, listening to screaming kids, listening to loud dramatic sighing, we walked out.
I made an appointment online for the following Saturday, and I only had to wait 10 minutes ;) The phlebotomist found a vein, she was gentle, and she made me feel relaxed. They’re a little overwhelmed with tons of patients, so be nice and considerate. If you’re nice to them, they’re nice to you :)

No. No. Nooooooo. I arrived on a Saturday morning @ 7:45. They are supposed to open @ 8. There was already a line. 8 came around and
the person who was opening lost/​forgot the key to open. It is 8:34 we are still outside. Security?
Housekeeping? No key. Anyone??? This is my second attempt here. First time I waited on a Tuesday morning for 40 minutes… and then i had top leave to go to work. Stay away, go to another location. Just don’t come here.

Horrible service.
Make an appointment before coming here.
I’ve been waiting for over 2 hours here and they still haven’t called my name. Even with appointments people are waiting about 45 minutes.