Sam’s Club

Why Sam’s club is so much more empty than costco seriously blows my mind, the prices are pretty much the same and you literally have HALF the amount of people shoving and pushing. The pizza is better (though costco wins on the hot dog front), I love Sam’s Club!!!

For the second time, Sam’s photo managed to mess up my order. My first experience with them? The pictures were lost, so I had to do it again. This time around? My order number is the same as someone else’s, so where mine went, they don’t even know & they’re clueless on how that happened. Not gonna do this again! Back to Costco for getting pictures developed. Parking may be bad, but at least they know what they’re doing.

I have been going to Costco for years but a friend recently provided me with a membership to Sam’s. There isn’t one near my home so I ended up visiting this location when I was in the area on a Saturday afternoon.
This warehouse store has the oversized products at good prices that you expect.
What you might not expect is the easy-​available parking, the absence of crowds, the ability of shoppers to actually steer their carts without running into you, the lack of frenzied crowds around the free samples and the positive attitudes of employees.

JUST GO TO COSTO
This review is for my online experience. I ordered a dining room table set online and paid $ 99 for shipping. When I received my order, I only received the table with no chairs. I called customer service and they told me to accept the table order and that someone would call me back that day to figure out the chairs. I did that and no one called me back. The next day I called back to see what was going on and was told there was nothing they could do but they would call me back in 3 business days. It has now been 3 ½ weeks since I placed my order and i still have no idea if I am getting the chairs. I have called 2 other times with still no resolution and have been on the phone for 30+ min. After being a member at Sams for 13 years, I cannot believe that this is how they would handle this situation. I will be canceling my membership and going to Costco.

This location has EXCELLENT customer service. I placed an order online and when my husband went to pick it up, it wasn’t ready. This is despite having received multiple emails and text messages stating that it was ready for pickup. After multiple apologies, customer service gave my husband a free hot dog and drink while he waited for the items to be picked. Now that is GREAT customer service! We both were impressed and will continue to renew our membership as long as this Sam’s Club remains in business. The only reason why I gave them 4 out of 5 stars was because the order wasn’t ready when my hubby arrived. Other than that, we’ve always been pleased with this location.

There must be some rewards system for the cash registers to signup members. The family in front of us was harassed by a middle aged man named Anthony after every single item was scanned on how they can save money by upgrading membership levels or something like that.
This has not been the first time this has occurred, but never have I seen such an aggressive amount of pressure; enough that I felt compelled to write a review. The other people waiting in line behind also are muttering their complaints that this always happens.

I like this Sam’s Club over the adjacent Costco for the following:
Parking? Plenty of it. Never, ever will you struggle to find a spot to park in at the Sam’s Club parking lot. On the other hand, the Costco next door’s parking situation is like a FUC’n Demolition Derby in the making!!! Hardly ever can you find a decent spot, then, if, (or when), you do, you are guaranteed to find some knuckleheaded Bozo racing down the row to beat you to it…
Interior crowds? Virtually non-​existent at Sam’s whereas inside Costco, it’s much like the parking lot, always jockeying for position, carts slamming against one another with reckless abandon… I’m seriously surprised that I hadn’t seen a fight break out in there. Peeps be crazy!!!
Selection? Honestly, I don’t see too much of a difference here, though others may question that. Bulk purchases available of a massive amount of products with enough ass wipe to last you a year…
Price (s)? Again, see the response above cuz I don’t see much of a difference…
Where the REAL difference lies, (this time in Costco’s favor), is in each of the store’s return policies. Costco will take any olé piece of $hit you find on the street and replace it, like in kind, receipt or not, whereas Sam’s is a little more cautious…
Oh… and the food outside. Costco’s wieners rock!!!

Normally I love Sam’s; however, my last trip today was ruined by an employee named Manny who dampered my whole mood by him obviously not wanting to do his job and greeted me with a big eye roll and sigh when I lifted my water bottles up to check out. On a positive note, a very nice blonde woman Leah greeted us upon arrival and was so sweet as she helped us with entering a contest and making sure we knew where everything we needed was. Next time I’ll go to Costco, where all of the employees are happy to help.

Great selection of products, but most items prices is higher than Costco’s. Service is SOOOOOOOOO SLOW! and there weren’t that many customers in line.

This Sams club always seems to have a better selection than the one in Gardena plus it’s always empty. Only problem is that you have to take the streets here. Plus they don’t hassle you for your membership card at the entrance.

This location is a little further out of my way, but it is also one of the better locations. It’s located off Lomita Blvd in back of Crossroads plaza. They have plenty of parking, store is always clean and well stocked. Never had a problem with long lines at this location, my only gripe is the pushy Direct tv salesman, that is not what I pay a membership for. The frozen yogurt from the concession stand is a very good treat for only 99 cent and you can have it half chocolate half vanilla also.

Ordered a pizza and hot dogs for my group and the hot dogs were amazing. Great buy. The pizza is not as good as Costco though. It was ok. Price is great on both. So if you want something quick this is the way to go.

This one is better than the Sam’s Club in Gardena. It’s cleaner and easy to get in and out. Parking is a breeze, even on a Saturday afternoon.
I’m more of a Costco shopper, but taking advantage of a free 60 day trial membership. They have similar items as Costco, such as rotisserie chicken. But what I really like are their beef flanken ribs!

1) Located in the back behind an under construction development, this Sam’s Club is NOT easier seen from Lomita Blvd so look for the Signs.
2) As you walk in, this place is clean, organized, and the food court is located inside with great deals.
Super large slice of Pizza $ 1.98
Hotdog combo with a drink for ONLY $ 1.50! The food is so tasty & cheap… i even bought a combo for my dog… and he loved it.
3) I gave this location only 2-​Stars because they allow several Solicitors/​Salesmen who bug you to purchase or sign-​up for services & products from Direct TV to high-​end Wax for your car… what a foolish way to deter customers from your business. I’ve NEVER liked how stores & malls allow this, it truly disrupts the customer experience. Shame on Sam’s Club for allowing their customers to be bothered by in-​store salespeople.

Wanted to do taste comparison of hot dogs from SAMs and costco costco wins hands down due to it quick service. SAMs never has quick service at this location was third in line you think it would be fast but no one person slow forget it not worth the time and I tried this twice

My initial first impression of Sam’s Club was through their Gardenia location and I though it felt like a ghetto Wal-​Mart /​K-​Mart of sort. I wasn’t impressed at all and a tad disappointed originally.
This location rejuvenated my perception of Sam’s Club to now rival Costco as a good go-​to discount warehouse retail club.
I get a warmer feeling here with the staff (‘tho the staff at the Gardena were friendly, just understaffed or overwhelmed at times I think) as well as the clientele. It felt better lit, more spacious and truly like a parallel to Costco in many ways, but just minus the crowds.
I’ve not price compared VS Costco, but hear it’s similar enough.
I think it’s a good place to go in a pinch for a guaranteed not necessarily overpriced pricing structure, where you might find it cheapest here or a tad cheaper on Amazon or via Costco, but I’d feel safe to say I’d never get ripped off at Sam’s Club and their prices are fair market value and competitive in situation where you don’t want to do the research.
Parking is easy here and it’s in a beautiful plaza in Torrance with lots of eating options, as well as a Home Depot and other shops nearby.

I absolutely love Sam’s. Great prices like Costco, but without the crowd.
The staff is friendly and always willing to help. I love there seasonal merchandise they bring in every now and then during the year. And when the holiday or season is over, they actually have it on sale! Not even Costco puts anything on sale.
Sam’s Club offers a one day pass to check it out. Take advantage of it. You won’t be disappointed.

Bad customer services
Cashiers are rude
Managers lack managerial skills
Had 10 years with them with no issues until recently.
No feeback or follow ups when reporting issue. Feel ignored
Switching to costco

Bought a Groupon membership for half price plus food freebies & $ 20 gift card. I do not think they were prepared for the Groupon rush. Seems they are short staffed at customer service.
They carry some brands the other Big Box store doesn’t carry but over all I like their big box neighbor better .
Purchased a chair mat thought what a bargain! Half price from the office supply store. no bargain! You receive a rolled up secured with stapling mat which is deceiving. Once I get the strapping off you need ²⁄₃ people to unroll the Mat. It was promptly returned and the service staff said yep, it’s one of the most returned items. The mat is too thick and extremely stiff. The directions say you need 2 ppl and a load of weights or bricks to lay on it for up to 49 hours. No thanks. If representatives of products sold here I won’t be renewing my membership

I received and witnessed the worst customer service from the «connection center» (cellular phone department). There were two representatives working the booth, both were very arrogant with their attitudes and tones while assisting customers. One of them was insulting the intelligence of one of the customers while the other one stood there laughing. I’m really surprised the customer didn’t wrap his hands around the clerk’s neck and strangle him.
The other guy needs to learn phone etiquette skills. It is completely unnecessary to act like an a$$hole to a customer calling in asking questions about phone availability and options.
As for myself, there was no signage posted that they were only servicing customers with an appointment. I stood there waiting for over 15 minutes waiting for assistance and witnessing unprofessional behavior. When I was finally assisted, one of the a-hole’s says with a condescending attitude, «we’re only handling people with an appointment.»
It’s sad how often you hear about the employees bashing Walmart and Sam’s Club over wages and health care, but sometimes you need to look at the people representing the work place. I’m glad there is a Costco next door, as I’ll take my business there instead.