Sword and Dauer Hair Restoration

Hello fellow Unilocalers!
A little over a year ago I had gone in to see Dr. Sword, and had a 12-​month rx filled.
It was time to contact Dr. Sword to call in a refill for my rx so my pharmacy would be able to fill it for me. When I called in to the office I was greeted by an extremely unprofessional woman who seemed as though I was wasting her precious time. I was BLOWN AWAY at how this woman proceeded to treat me, I have never experienced anything quite like it within this industry.
She started by asking me my name multiple times to try and pull me up in the system. When that didn’t work, she got noticeably frustrated, and she started taking her frustration out on me over the phone.
Stating: «Iv’e been at this company since 1989, and your records are nowhere to be found in my system, so I can’t help you».
I then proceeded to ask her if there was another way she may be able to look me up in her system, and she said: «No».
Not by date of birth? Phone number? Email? rx#?: «No».
She then proceeded to start blaming this clerical error on a woman she called «Jeanine». I stated that I didn’t know this employee, so I didn’t care whether she had made a mistake or not, and I simply wanted to take the necessary steps to get my rx refilled. She cut me off, and told me that she «Felt it sketchy that you don’t know the employees that work here».
I asked her when I could come in and revisit with Dr. Sword and her response was: «Well, he only works 1 week out of every month»… I said great, so when can I come in to see him???
She then told me that the only person that could help me was her and that she felt she was unable to do so: «So take your business elsewhere».
I told her how unprofessional she was acting towards me, and I was then greeted by a dial tone– this amazing office manager hung up on me… Like a 16-​year-​old girl.
What she failed to realize is that I run multiple Medical-​Aesthetic clinics throughout LA, & I always reefer patients to their offices for Hair restoration & surgical needs– I will absolutely no longer send them any clients, and will in fact explain to my existing clients as to why, based on my horrible experience today.
Way to go guys! =)

I can’t say enough about Dr. Dauer and his staff. They are professional, courteous, and are experts at what they do! Dr. Dauer is a life changer. If you are thinking at all about hair restoration he is the person to go to. Dr. Dauer performed my surgery last November. At that time, I didn’t have much hair on the top of my head. Two months after the procedure hair started growing and now I have a full head of hair! Throughout the process, from the initial consultation to my follow-​up visits, Dr. Dauer was open and honest about the procedure, what he could do for me and the cost. He never pressured me and allayed my fears of the actual surgery, which by the way is painless and easy. I recommend Dr. Dauer 110%!!

My name is Martin Raygoza, I really like the way the procedure turned out. I used to go to different doctors to do this but Dr. Dauer did a much better job with a more modern approach than any of those places and I am really happy with the results. The staff was very helpful, doing this procedure was one of the best things I could have done for myself. I really recommend this place if you are looking to get hair implants. I will post some before & after pictures later.

Dr. Dauer is a fantastic guy and a great doctor. I felt extremely comfortable with him and he was very upfront about the procedure. The results were perfect. There is no way anyone could possibly tell that I had something done. But, all my friends now tell me that I look healthy and young. My hair hasn’t looked this good since I was 25. In fact, I think it looks better. I would highly recommend Dr. Dauer. If and when I need another procedure, I’ll definitely come back. Bravo!!!

My procedure with Dr. Sword last January was easy and as stress-​free as something like that can be. Especially for a first timer who didn’t really know what to expect. While I had seen and read many examples of satisfied patients and felt confident, I couldn’t be sure how it was going to work for me. Was I going to be the exception and things wouldn’t go well. My procedure was easy and pain free, and my recovery went by the book. The timeline for new growth went just as described. We’re almost ten months in, and things look terrific. I’m very very pleased with the result. But I wanted to mention something that stuck out for me. Something that I really appreciated. As I was leaving I met Dr. Dauer, who had not been a part of the procedure. A very friendly man, he shook my hand and told me I was gonna love it. Up til then everybody involved had been focusing on the medical aspects, as they should. Dr Dauer’s words reminded me that I was there not for the procedure in and of itself, but for the inevitable result. I left feeling very pleased and excited about the choice I’d made to improve my appearance. It had taken me a long time to get to that point.
And Dr Dauer was right. I do love it. I’m very very pleased. And ready to do it again. I’ll be seeing you sometime in the winter for the next phase.

I had a really great experience with Dr. Sword! He and his staff really took good care of me and several years after my procedure I’m still so thankful. The results are awesome. As a model and an actor my appearance is of utmost importance and I can honestly say these guys did great work and have helped my career progress. Thank you, Dr Sword!