T-Mobile

The hype is real. These guys get 5 stars for a reason. I will admit I was a bit skeptical because all the other stores have ratings that don’t even come close. But all the folks I’ve interacted with who work here are professional, prompt, and provide excellent service. We recently made the switch from Verizon to T-​Mobile and Gisell, who helped us with the transition, was very helpful, knowledgeable, patient, and friendly. I recommend coming here and hope they can continue to excel at what they do.

Just wanted to say «THANKS» for the AWESOME service I received from Shannon and the entire crew at T-​Mobile! EXCELLENT Service! ;-)

Came into this store very hesitant about what i wanted to do, little to no expectations, and preconceptions about T-​Mobile. First off, I would like to say that I was (yes, was!) a loyal Verizon wireless customer for over ten years. It was very hard to part ways with Verizon, but their prices were killing me, and i reached a point where i felt enough was enough. With that said, i came into this T-​Mobile store quite frankly expecting nothing, and just shopping around for a new carrier, but not looking to change any time soon. Well… that all changed pretty quickly. Here is why:
1) I thought the Unilocal reviews about the great customer service this store offers were bogus, but they are NOT. The manager ERIC, offered Superior customer service that made us feel confident in the decision we were making. So we decided, why wait? Let’s move now! Again, the transition was fairly simple, and super fast.
2) There are no contracts. We walked in with the phone we were using with Verizon (unlocked phone) and had the line ported fast.
3) Lastly, the plans are amazing, unlimited data with hot spot feature, unlimited calling for all of North America. Yes, that’s right, you can call Mexico, or Canada at no additinal cost. All for less that $ 100, and you save even more with family plans.
Moving carriers can be hard, but boy was i totally off about T-​Mobile. I plan on doing a follow up review in a few months about how things have gone overall with this carrier. This is a big change for me, and so far I have nothing but positive things to say. VERIZON is not the only carrier with good network, but sometimes we are just so used to something that makes change difficult.

I had a great experience I recommend this store out of all tmobile stores JUSTIN helped me and he was awesome yall pay him a visit he will give u a good deal and HE’S WITH THE TURN UP ALL DAY EVERY DAY!!!

Best store on the block. Been with tmobile since 2003, had our ups and downs over the last 12 years. Finally walked into a store that appreciates the customer and treats grandfather plans with the respect we deserve. Cecily and Eric were awesome. Added a 4^th line, transferred a prepay line, and purchased a new device. Thorough, helpfull, friendly, and knowledgeable. Will refer all my fellow tmobile affiliates to this location. Great customer service. Hassle free.

I came here after I went to the W Carson street T-​Mobile store. That place is a wreck! Don’t ever go in the unless you plan to be treated worst than dog sh*t. They don’t care about your needs. Do while I was waiting a painful death at that store, I decided to call this T-​Mobile store at Knox to see if they could help me with transferring my old iPhone 6 to the new iPhone 6s. Eric, one of the managers there, answered and assured me that he could help me so I left. No one had to tell me twice to leave the W Carson T-​Mobile store.
When I got to this T-​Mobile store, it was about 7:15pm. Eric already knew who I was when I walked in and kindly sat me down. He gave me the wifi so I could update my software before backing up my iCloud. I didn’t know any of this since I was an android user before so thanks Eric for all the patience! As we were waiting for the iCloud to backup, we talked about Indonesia and traveling. He was Rey welcoming and helpful!
Ultimately after 40 minutes, I got my iPhone 6s backed up and traded in my old phone with him. This was after hours too. Thanks so much Eric and I will definitely come here when I need any T-​Mobile help!

Cecily is awesome along with the other members of this specific store. All of them are very patience with my family and I. Great customer service! We always come to this location because of this reason! Keep it up guys, especially you Cecily! You are a great asset of the team.

I came here yesterday straight after work during the busy hours to see if I could switch from my Sprint to a new T-​Mobile plan with my boyfriend. Justin was more than helpful in making sure we got everything we needed. He explained what we needed to do in order to switch my phone over from sprint as well as switch my boyfriend off of his friend’s plan he was currently on. He not only helped me pick out a new phone (my old one was a lost cause) and transfer the data over to my new device, he was able to answer the 1,000+ questions we he had the 3 – 4 hours we were there. That seems like a long time but I assure you all not one minute was wasted! He offered an abundance of insightful knowledge and was always very patient. I was humbled (once more) by the customer service here. Walking out I had a new phone, new phone plan, and a whole lot of gratitude owed!

Eric, The manager was awesome! My Galaxy S4 died a horrible death so I just went to the closest T-​mobile store near my house. Eric and I went through all the options to see if we could maybe get the phone replaced instead and I could see that he was trying to avoid having me spend money on a new phone at first. Seeing that the warranty exchange wasn’t happening and that I didn’t have insurance on my phone, I decided that I was going to have to buy a new phone. Eric helped me pick out a new phone and went through the pricing on all the phones with me and helped me decide on my new phone, an LG G4. He helped me past closing time on setting up the phone and transferring information to my new phone. Eric was super cool the whole time! When I go into phone store I always expect everyone to have that «buy something or go away» mentality but the whole staff was super cool.

Noemi was extremely helpful and had a really good personality. I also got assisted by Cecily which was super friendly. Her laugh is cute

What a great experience! Both Sean & Landon made my & my daughter’s switch from Verizon easy! They were both full of knowledge and extremely helpful and accommodating! I felt very comfortable and welcomed. Landon truly is a professional and you could tell that he has pride both in himself as a representative, and in the company he represents. As a manager, Sean made sure all our questions were answered and took the time to make sure we were satisfied with our new devices! In a world of mediocre customer service, these two gentlemen went above & beyond! Thank you for restoring my faith! Thank you both!!! You have gained a loyal customer for life and I will be sure to refer you and your location to all my friends and family :-)

All I can say is, if you need help and wanted to be helped, Fred is your guy. Me and my husband bought a samsung s5 and his phone didnt have a group conversation. We went to a t-​mobile (in crenshaw by torrance) have my husbands phone exchanged, and when my husband found out that the phone still didnt have the group conversation option, the sales rep just gave up helping us out. So we went to this t-​mobile and thank goodness for you Fred! With his knowledge we were out of the store in 20minss with resolved problems. The phone wasnt even the issue. It was our sim card. Thank you so much Fred!

I came to this T-​Mobile today to purchase a SIM card for a replacement iPhone I got because my T-​Mobile one had broke. Cecily was the best! She was there to make sure I left happy and with what I wanted. She went the extra mile to get me my SIM. If you guys want great customer service and a representative that truly cares about the customers happiness then definitely come here and see Cecily.

Great customer service. Had problems with T-​Mobile company and went to this store to help resolve.
Sean C. Is the manager and and up-​standing guy. Was more than helpful and understanding. Will go here again for my other mobile phone needs.
Cheers!

I loved Cecily easy to talk to, great customer service, fast and very friendly!!! 10 stars!!!

If you want the BEST of the BEST customer service, this is the BEST T-​MOBILE store to come to for anything and everything. I have to give it up to Landon & Juan, simply amazing people. Both of them are the total package of excellent service. Totally made friendships with them in a matter of days! 10 stars !

Excellent Customer service! I loved Cecily, she was extremely helpful and very easy to talk to. I was there for a long time but time went by quick with her help and great attitude. I highly recommend this tmobile.

Came here about a week ago to pick up an Samsung Galaxy S4 that we set up at the store on Western and PV Drive North. Cecily was an absolute delight and Sean was awesome too!
Cecily was very thorough in the setup and in fact switched out the initial phone because it wasn’t booting up correctly. That is called paying atttention to the details and making sure your customer is taken care of!
As long as T-​Mobile keeps up this level of customer service, they will continue to have my business!
Thank you T-​Mobile!

Such a great T Mobile store. If you’re in Torrance this is the store you want to go to for your cellphone needs. We had a activation issue online so we headed to the T Mobile store. Fred at this TMOBILE store was so polite, knowledgeable, and professional. He fixed our problem immediately, and explained everything to us. I can’t say enough how wonderful this customer service experience has been at this particular T Mobile store. Definitely recommend everyone to go here.

I chose this store mainly based on Unilocal reviews. I live in long beach but I’m willing to make the drive for great customer service. Let me say that this store did not disappoint… I was helped by Juan, who was extremely helpful and patient, and he really went above and beyond to help me. He is the reason that I’ll keep on making the drive to this store. I would recommend him to anyone thinking about switching to tmobile or anyone who already has tmobile and is just looking for a better in store experience!