Torrance Community Credit Union

Has been my credit union for 20 years! Staff is always nice and friendly!

Opened an account in 2012 when my fiancé and I moved to the South Bay. We figured it might be good to be part of a credit union since we could be big fish in a little pond. We hoped this would pay off when we would be ready for a car loan or a home loan. We were wrong on both counts. They were not at all competitive when we needed a car loan. And when we needed a home loan, they weren’t even in the ballpark!
Using TCCU for these types of big loans was the only reason to put up with the inconvenience of having difficult ATM options, a pathetic website for online banking (compared to BofA and Wells Fargo where I also bank), and other random weird issues such as the fact that if you don’t activate your new ATM card within 7 days, you won’t be allowed to do so.
Never again will I bother with a credit union.

I have been with this CU since 1993, and when I first opened an account my credit sucked. They wouldn’t even give me a debt consolidation loan until I wrote a letter. That’s where CUs rock! They are human and they understand humans are members with bad luck or crappy credit situations. They helped me turn my credit around and now I own a home. I haven’t always had perfect moments but overall, they are really worth joining and I have referred clients there too! Thanks Steve, Tillie, Jose and the rest of the crew!

The good: You get to speak real people, very helpful small local community bank. Low interest rates on loans
Cons: When you open a new membership a/​c they do a HARD CHECK on your credit history. I wasn’t expecting a HARD CHECK as I was not applying for credit from the Credit Union, in fact just the opposite, I was parking MYmoney in the credit union. So I did not understand why they had to do a Hard Check, since there are numerous way they can find out an applicants identity namely soft checks on credit, CIP, review ChexSystems etc. Also I should have been careful before signing the membership application I guess since Condition #5 says «That I authorize to gather what ever Credit, Checking A/​c, employment information you consider appropriate from time to time». The statement «What ever credit «probably guaranteed the TCCU the authorization to run «Hard checks» as well even though it was not explicity mentioned. There should be a federal law preventing this unless a customer actually applies for Credit from a financial institution.

The most HORRIBLE bank I’ve ever banked with!!!
I would not recommend this bank to anyone. My husband and I several months ago we were searching to buy a car since the lease with had with Honda was gonna expire pretty soon. We decided to get information about TCCU car loans. The two employees that they have working in the loan department, which are Diane and Tricia they are both IDIOTS!!! You can tell that this bank doesn’t train their employees at all. We were told that we were approved for a $ 13,000.00 with an APR of 4.75% to go out there to any dealer and look for a car that was under this price range with taxes included, so my husband and I did that. I mean we were in need of a car and this was our first time getting a loan through our bank. We found the car and by Monday we had the sales contract. We took the contract into the bank and our surprise was that we were told that the dealer had over priced the car and that TCCU was not going to approve us for the auto loan since they had to price the car before us getting any type of contract. THING THAT WAS NEVER MENTIONED TO US. We were now stuck with a car and our F… bank had backed up when it came to the auto loan. The manager didn’t do anything about it of course another idiot that didn’t know what he was talking about. Thankfully Southbay Toyota approved us, low a very low down payment and the total price of the car was brought down by $ 6,000.00 and it includes gap insurance, low jack, maintenance plan, and a five year extended warranty. Got a much better deal with a dealer than with my own bank believe it or not!!!
I WOULD NOT RECOMMEND ANYONE TO BANK WITH TCCU.

I love this credit union/​bank — they are truly the best. Everyone that works there has excpetional customer service skills, especially Jose in the loan dept. I only wish they were open Saturday mornings but otherwise, A++!

TCCU is one of, if not THE friendliest bank in Torrance due to their member service representatives. They refuse to call people their «customers» unlike any other bank, but instead they call us «members», as if we’re part of their growing torrance family.
To open an account, you need two things: you need to be a torrance residence and you gotta have $ 50. No maintaining balance and no hidden fees. They don’t even care how many cash withdrawals you make unlike other commercial banks that charge extra after using the ATM more than six times in one month! And even though it’s a small bank with only one ATM machine outside, you can go to any 7-​eleven and use their ATM machines, free of charge! You can grab yourself a slurpee too while you’re at it! (not free of charge!)
Accounts may also be easily viewed online and/​or mobile devices. Register your cellphones online and balance inquiries can be sent via text. Also, Tranferring money from one account to another is as easy as 1 2 3! (also free of charge!)
This maybe the safest bank in Torrance because the whole torrance police department (and fire department) are in and out of this place! The lines get very long especially on fridays, but they go by quickly. You can grab a free cookie or two from the side table while you wait =)

I love my new small bank! It isn’t B-of-f#*%@^-A-where’s-all-my-money?-oh-that’s-right-they-stole-it-via-overdraft-fees. It isn’t Chase-​your-​money-​down-​because-​they-​like-​to-​slap-​you-​with-​ridiculous-​penalty-​fees. It is a cute, friendly, honest place to bank. They even have the high tech stuff you wouldn’t think a place this small would have. You can do mobile banking, remote deposit and all the flashy stuff that those big loser banks trumpet as making them different. You can even refinance your loans through TCCU-​my car loan rate is getting cut in half by these guys! And – if you need to talk to someone about your account, you get a live person on the phone right away – not some irritating loop and a forever long wait time. And when you have to go in to do your banking, you’re in and out in a breeze. One of my favorite things is their coinstar machine – you can convert all your pesky change into spendable cash with only a 2% fee if you are a member. And they have cookies on Friday! Have I gushed enough? I truly love this place. You feel like they actually have your back.