Vasek Polak Breast Diagnostic Center

They have since updated their appointment setting process and are now a breeze to schedule. Quick and professional service.

Just had a mammogram after at least 5 years. The Vasek Polak equipment is about 5 months old. Since they have the money they have the latest equipment. The paper work required before was quick and not time consuming

I had a mammogramm, ultrasound and biopsy all in one week.
It has been a very emotional time as I was worried about the outcome.
The whole staff at the Vasek Polak Breast Diagnostic Center has been with me every step of the way and there has never been a momemt in which I felt lost and hopeless.
Elena, Janet, Dr. Heidi Hoffman, Hooshin, Dr. Patricia E. Sacks, Norma, Linda and the rest of this amazing center have cheered me up, showing excellent bedside manners and a compassion rare to find in this time and age.
I will never forget how much you did for me.
Thanks from the bottom of my heart.

So Far if I could give this place 0 stars I would! I was sent here for an emergency screening. This lady Christine comes out discusses my order loudly at the front desk so that EVERYONE in the waiting room can hear. People where laughing! Talk about embarrassing!!! She told me that the Dr did not mark a simple diagram correctly so they can’t schedule me. EVEN THOUGH it CLEARLY states on the document where the issue is. I was leaving when I asked another lady if she could please just have the Dr fax a corrected form over rather than me leave, go BACK to the Dr then come back over. This other girl «Monica» was so sweet & helpful and said yes. I agree with other posters that so far they are rude & insensitive here. I already want to run from this place and find another Dr within Little Company of Mary.

This place deserves a 0, but of course you can’t put one in. The counter staff is efficient, but the technicians that do the mammograms are just rude. They treat you like a piece of meat. Do this, do that — word PLEASE never crosses their minds. They don’t care how you feel. They don’t care that you’re scared. There is NO COMPASSION, NO MANNERS, NO CARING here. Avoid it. We’re looking for new place and it can’t be worse than here.

The Vasek Polak Breast Diagnostic Center is as good as it gets. From making any appointment, to environmentally friendly paperless process, to a patient model that includes education, empathy, kindness and state of the art equipment. If you have a biopsy here, as I did, it will be painless.
If you have a mammo, you notice the décor (very beautiful), the check in process, etc.
If you need a biopsy, it’s a different world. You notice the thought that went into the video that explains the entire process in detail, the person that comes in after the video and discusses how you feel and if you understand the process completely. You notice how patient they are during the biopsy — kind, comforting, my hand was held by the assistant during the biopsy (the entire time). The doctor gives as much information as possible. You will appreciate the marked they place in your breast so that exact spot can be monitored over the years. You notice that it only takes 2 business days to get your results, and those results are delivered by a woman who is obviously cut out to do just that work. Every individual is well trained, professional, and compassionate. If the receptionist seem hurried or busy, its because IT IS A BUSY office, and their is a reason for that. However, I have never had an excessive wait time.

I can’t imagine a better experience. Everyone from start to finish was professional and kind, walking me through every step. I had no significant wait times for appointments nor on the phone. The procedures, while obviously uncomfortable and scary, couldn’t have gone more smoothly thanks to their collective effort to keep me at ease; I was really blown away by the compassion and care throughout displayed by all. I had a great outcome and I know that’s not always the case; I’m thankful to have been referred to them and would recommend them to any and all.

I had a great experience and was shocked to see their average rating so low! I was referred for a mammogram and breast ultrasound. I arrived 15 minutes early and didn’t have to wait too long. Their check-​in process is a bit annoying, however. You sign in and hand over your insurance card, then sit down. Then come back to the desk once they verify your insurance so you can get the paperwork to fill out. Then sit down. Then come back to electronically sign the HIPAA forms. And then sit down again until you’re called back. There has to be a way to streamline that! Keep in mind that they do a variety of procedures/​services here, so people might be called back before you because they are there for something different.
It was my first mammogram and it went pretty well, aside from the obvious awkwardness. My ultrasound was also straightforward and easy. The two technicians and the radiologist I spoke to were all warm and friendly. I was surprised to get my results right on the spot. I also got a letter confirming my results less than a week later.
For mammograms, you’re brought into an exam room with the machine in it. After checking your paperwork and getting any necessary clarifications, they’ll give you privacy to change in the room. They offer cloth hospital gowns, rather than the flimsy little paper ones. I’m plus-​size and the gown easily covered me.
If it’s your first mammogram or breast ultrasound, I wrote a blog with some tips and tricks I wish I’d known. Here are my top three tips:
1. Allow at least an hour for the appointment, even though the mammogram is roughly 10 minutes.
2. The night before your appointment, put your deodorant/​lotion/​creams in your purse or out in the car so you won’t wear them out of habit on the day of your appointment.
3. Remember that it’s just a medical procedure. They’ve seen literally hundreds and thousands of breasts. No matter how saggy, pockmarked or flabby you think you are, they aren’t judging you.
The rest of my guide:

In 2006, I had used Torrance Memorial Hospital, and at the time had a good experience so decided to use the breast center for a mammogram. It was a long wait and the staff was curt in their dealings with patients, but it was done and I got a letter saying my test was normal and to return the following year. I did, same experience, same letter of clear mammogram for 2007, and in mid year of 2008, I found a large lump and was diagnosed with Stage 3 breast cancer. It is now 2014 and I have just finished 5 years of oral chemotherapy, regular chemotherapy, two kinds of radiation, bilateral mastectomy and every side symptom that all this fun stuff has to offer. The radiologist who read their mammogram disc said a chimpanzee could have diagnosed the study. I had to pay plenty for a test that was clearly never read properly and not a note of apology after relating my experience.
Yes, I find these episodes of anger rearing after all these years, but be careful of this place. They collected my money and almost lost me my life. Be careful ladies (and the men who get this awful disease too). Ask for your disc and have it read by a second physician. I wish I had known about this site a long time ago.

Friendly staff! Kim (real name Ngoc) was so comforting from start to finish of my breast biopsy. She gave me the feeling that she truly cared. Dr. Rachel was very informative. She talked me through the whole procedure informing me step by step of what to expect to next.
I would have given 5 stars, but I had to wait in the waiting room for one hour before being called back to the procedure room. It would have made sense if I was a mid-​day appointment, but I was the first appointment of the day. It made me wonder if someone was late to work, or if they simply were not prepared for my appointment.
Overall, I’m very pleased with this medical office.

First Time here: Very friendly, accommodating, and, professional.
Fast and organized. Upon arriving I felt like I was walking into a hotel lobby!
The staff was very personable and polite. Again, I admire how organized this facility is.
No lockers, no long waits. Once you’re taken back you are one on one with the radiologist. This was the fastest and easiest Mammogram appointment I ever had!
Technician was very sweet and answered all my questions. Very clean. One of the nicest experiences for an exam.
Thank you for taking the steps to make this a very relaxing and pleasant appointment.

bone density test. very professional staff. on time.easy to get appointment with proper notice… good on PPO insurance… sometimes needs to get the results to the Doctor quicker though… but highly recommend… Doctors reading results are spot on. and they compare to prior reports… also reports easy to read… be sure to ask Doctor for copy of reports…

I Had an excellent experience. All of the techs and Doctor were kind, personable and patient. The wait was not more than 5 – 10 mins.

Seemed very organized when I arrived however I waited over an hour. 4 – 5 ladies who arrived after me went in and were on their way and I was still waiting. I asked the lady at the front desk and she said «wow an hour is a long time to wait.» If you are in a rush don’t go here. Other than that the front desk staff was friendly.

Although I have always had to wait a very, very long time to be seen (while showing up on time to my appt) I must say that the staff and doctors here are very thorough and professional. Definitely not the nicest (one doc was extremely stern) — but that’s not their job. I think they have some of the best in the area and will continue to go here. My tip is to bring something to read while you wait!

Easily the best «doctors» office to visit. Every staff member is friendly kind helpful extremely patient and ready and willing to answer any question. Very quick response. Easy to book appointments and overall, each time i have been here 3 – 4 times i have left feeling very relaxed and serine, no matter what i am being tested for.
ALL DOCTORS AND OFFICE EMPLOYEES SHOULD GO HERE AND FOLLOW THEIR EXAMPLE.

Yes, I agree with that last reviewer. I always arrive early and get in about 20 – 30 minutes later. Plus other late people are taken before me. Well, the equipment isn’t the state of the art, really. And, the technicians are on the rude side. However, 2 years ago, I had a great technician. But, when I asked for her they told me she was on medical leave. The technician I had put all her weight on me while putting me into the machine. I have a bad back and I told her to back off cause she was hurting me. The next time I went in, the other technicians were really rude to me. I did like the radiologist, although he’s confident in that nothing is wrong but to come back in 6 months. Well, I’m 100% confident that I will be going to another breast center with state of the art imagining and people who are not so rude. That’s just how I feel.

I’d give it a lower score if I could. This place is the worst. I always arrive 1 hour before my appointment and they never have me called in until 30 minutes after my appt. The kicker is all these people who roll in 20 – 60 minutes late are taken in before those who were on time, making everyone else get behind. This is the 3^rd and last time I come here. I have heard that the Rolling Hills Diagnostic Center doesn’t play that and if you are late they will reschedule you. Regardless I’m pretty much done with the TMMC system. They’re getting just a tad bit too large with all their building and forgetting about patient service.

This facility sent me to places outside of my insurance network and now I’m stuck with thousands of dollars of medical bills.