Victoria’s Secret

LEXI Was such a wonderful help! Thank you for going out of your way to check if they had my sizes in the back room. Now that what i call customer services! Make this girl a MANGER !

Ok, first, this place is very nice. Second, customer service can be good or there will be no customer service at all. I remember first time I came here everyone greeted me nicely until I got to the cashier, she just gave me attitude. Came back yesterday, I know it’s the holidays, but I was not greeted, the lines were very unorganized, and I wasn’t able to use my angels rewards, because that girl had no idea what she was doing and I did not want to spend another 40 mins trying to figure out why. Overall thank you nice employees on the floor! But seriously need to work on your cashiers.

Damn this store is super outdated! Geez. Help anyone?
I used to work retail for about 8 years, and I gotta say this store raises way too many flags for easy theft! I mean easy! & that says a lot about the team and loss prevention techniques here – also did I mention the fact of how outdated it is? I saw more than three free sensors (stolen items) out in the open. Tisk Tisk.
Anyway, it is December and lines are expected to start increasing as it showed when I went in this weekend. But, come on– management get it together. You gotta know you place the quickest cashier on during that time. (Put me! I was super efficient-​Haha!). Mind you, there were 4 open registers.
So, the registers are slowwwww. You’ll see more customers drop their items and walk out after your second or third yawn in the store.
The only cool thing was that the associates in the front (most likely new hires) were super sweet and helpful in finding the correct panties for that one sale. Thank ya ladies!
Otherwise, skip out on this VS. You’re better off anywhere else.

Walked in on a Tuesday afternoon, not much traffic. Wasn’t greeted, nor was told the promotions. Many employees made eye contact with me but didn’t say hi or even smile. Just very horrible service. Girls at the register were very slow and boring. Fitting rooms were empty and waited 10 mins for a room. Pretty store but not worth it when the customer service is terrible

Five stars for Lexi who assisted me with fitting but ZERO stars for the store itself. Two cashiers working I waited 25mins to buy a bra. Seriously a joke.

If this is the correct Victoria Secret, the newer one across from the Banana Republic, then it was ok. I was invited for the Pink Party event with all the sales and a DJ and all that jazz. Got my panties, they looked neatly arranged, not yet destroyed by the horde of shoppers. The girls working were all very nice and helpful, went through my purchase without any problem. It just felt a bit unorganized.

I hAd no chOice bUt to come iN heRe mY Girl dragGed me in hErE anD I lEarnEd somethinG fRom a CoupLe Girls shOppiNg at VS, I overHeArd thEm sAy thEy nEw her Secret, here it is, VS is thAt she’s a SL-​T. SeverAl PeopLe brOke ouT lauGhiNg. Now thiS iS a nicE plAcE to Go intO Guys to ShOp witH yOur Girl or For hEr. VS hAs lOts oF Sexy PantiEs and Bra’s and LingErIe, my GiRl sAiD shE gOt A gOod deAls oN aLl she bOught. Ok wiTh mE, thEy loOk deliCiOus. ThE liNe to PaY wAs LoooooonG.

Once you have an Angels Forever card you are addicted. I get so many coupons for free panties and stuff I doubt I’d ever spend a penny on underwear again. They have come out with some pretty comfortable new bras. Some stores are more customer friendly and offer a lot of fitting room help., who wants to keep getting dressed? Sometimes its short staffed so you do have to redress and find your own sizes and sometimes the line at the register is half way to the PINK dept.

First time shopping for my daughter and Miss Myra was the best costumes service from the hello to checkout!!! She was great just cause of her and the service we will go back soon thx again for your help

Victoria secret as an entire company doesn’t deserve 1 star. Stores are run terribly. The amount of time customers have to wait in line to pay for something is outrageous. Why would anyone want to give them the hard working money that you have earned when they clearly could careless about the customers. The only reason I even went into the store is because for my bridal shower I had a gift that needed to be exchanged. Tried the lakewood store 3 wks back wait to see a cashier 30 minutes. I tried the Torrance location today. the same wait 30 minutes. I have been running a chain of local stores for many yrs. We would never allow or be okay w a customer waiting in line for that long. Victoria secret get it together. .reevaluate your policies & procedures. .there is plenty of margin /​$ made in your cheap bras & panties made overseas to at minimum provide better service

This place doesn’t even deserve one star! I just left this store outraged. I wanted to exchange a bra I had bought a few weeks ago. Back when I bought the 1^st bra, an employee went to the back to find my size and took FOREVER finding it and I was just so happy she found one. My fault for not checking to see if she gave me the right size. She gave me the wrong size and I went to the store today to exchange. I found a gorgeous bra and went to checkout. When I told her I didn’t have my receipt she rung my bra up to 11 bucks. WHAT THE FUCK! Excuse me but where are your $ 11 bras!!! I was so pissed and to top it off the gorgeous bra had a freaking BLOOD spot on the bra when we were double checking it. I asked if the discount that and they said no!!! I’m sorry but I am NEVER coming back here… at least to this location. The employees just didn’t even know what to say. Didn’t even try to please the customer.

My daughter and I went to this Victoria’s Secret thinking it would be the same as another we went to in Lakewood. When we walked in, it was not that busy, but nobody greeted us. The selection of bras was very little. My daughter and I separated to locate the items that we wanted in our sizes, And even after some obvious looking, still nobody asked me if I needed assistance in finding my size nor about the type of bras I was looking for. There were two associates monitoring the dressing room, maybe two walking around looking like they were trying to help other customers, and two running the cash registers. Anyway, I found a couple of bras and waited for 10 minutes to try them on. Luckily, I sent a text to my daughter and she told me she was already in a dressing room, so I could join her and share the dressing room. Still, none of the associates asked if we needed help or how we were doing in the dressing room. We were satisfied with our choices and went to the cash register. When the lady at the register asked if anyone helped me, I told her not even one and she apologized. She asked if I found everything okay, and I told her that the stock was low and I could not even find a good selection of bras that I found in another Victoria’s Secret a month ago. The excuse given was that they pulled a lot of their stock for the semi annual bra sale that was coming up.?? (Why would they pull these if there are customers who purchase without waiting for a sale?) As for the excuse about the lack of assistance, she had none. I do not feel that it was that busy considering the fact that it was about an hour and a half or so before closing. I went ahead and bought two bras for $ 49.50, and my daughter a bikini top. I will NOT be returning to this Victoria’s Secret ever again due to the poor/​lack of customer service. AND I’m spreading the word. The lack of customer service is a poor reflection of the management. So sad that the quality of customer service has this effect. I would rather drive to South Bay Galleria or another mall 25 miles away to get better service.

This place is horrible. I am seldom greeted when I walk in the store, the employees (ESPECIALLY THE CASHIERS) lack customer service skills, and the employees have no clue how their coupons work or which items the coupons apply to. On numerous occasions I have had to read the fine print to the employees there. One cashier was so obstinate and rude while telling me that I couldn’t use two coupons together. She repeatedly told me no and interrupted me multiple times and kept telling me I was wrong. I tried to show her the rules on the coupon but she was not interested. Finally another associate got involved and guess what, I was right. I shouldn’t have to fight to use the discounts that the company provides me with. I receive these discount because of the amount of money I have already spent with the company. I was just there again this past weekend and was told I couldn’t use two coupons together so I left without my purchase. I went home and ordered online instead and was able to use both coupons together with no problem. There clearly is not much training provided or required to work at Victoria’s Secret.

I went to this location yesterday with my mom and one and a half year old little brother. As soon as we walked in a lady asked if we needed help, her name was unique and I think started with an «O», she had blonde hair. Anyways she immediately helped us, measured my mom and even accommodated to the fact that my mom was holding my little brother and could not put him down or else he would start crying (he was a little cranky yesterday). Anyways she looked at the bra my mom was wearing and took us to where we could find it, she explained about the bra and the different ways you can maneuver the straps which my mom did not know because she had the old style of the body by Victoria. She got my mom two sizes to try and got a fitting room for us, she let us know where she would be in the store in case we had any questions for her but assured us that the lady at the fitting rooms could be of service too.
The two bras my mom tried on, she was a little unsure of which one fit better, that’s when I asked for help from Brianna, who was great ! She helped my mom with the bras and even brought her two more so she could get the perfect fit. She also talked to my little brother while he was crying and calmed him down a bit which was a plus ! She came back and checked on us a few times to look at just about each bra my mom tried on to give her opinion and what to look for for a good fitting bra ! As my mom was finishing up, I took all the bras out and started to put them back, Brianna said not to worry she would put them back, which I thought was very nice.
At the cash register our cashiers name was Felicia I think and she was nice. My brother accidentally knocked down the gift card rack and Felicia and I picked it up but I was happy that she was really nice about, not people would give a big sigh or show their annoyance in their face but her customer service was excellent !
Overall the three employees I mentioned really made our visit at the store a great one ! When there is a crying baby involved most people are annoyed with you and just want you out of their store but the three employees were very ice and took their time to help us and it was much appreciated. Thank you !

First off, I wouldn’t even give this location a star. But since it is mandatory, you’re welcome. I went to VS because I had a coupon and then needed new bras. I walked in 20 minutes after opening on a Monday. There were 3 workers in the front, one being the «manager.» They were having such a blast with each other that they failed to notice me walking in, but realistically, that’s not out of the ordinary for any VS location. After having to self service throughout the store, I made my way to fitting rooms where I then received no service. I finally found my bras where I then made my way to the cash wrap to meet the cashier who literally took 5 minutes helping one careless customer. (Yes, I did time her.) I get to the cash wrap to find my bras not on the promo that I thought they were. The cashier showed me to the front so I could see that one was a new item. If I had had some sort of service throughout my awful experience I have would have realized that I needed to pick a different style. The cashier gave me so much sass after handing my coupon back that I asked to speak the manager. She says «Cecy is the manager.» As if I know who Cecy is. Once I found out who she was, she rudely explains to me that she saw me pick the bra from the spot that didn’t have a promo sign, basically insinuating that I’m a liar for thinking they were all on the same promo. (Seriously all the PINK bras look the same.) I let her know that I am an asst. manager in retail and I would do whatever I could to appease my customers. She was rude again of course and said she’s not allowed to mix a promo. Let’s be real, a manager can basically override anything if need be. At the end of it all, I left without purchasing and immediately called customer service. I am genuinely embarrassed for this location. It is dirty and seriously lacks customer and service. Cecy is a poor excuse for a manager and VS really needs to get better at recruiting employees.

This one did not even deserve a star far as I am concerned. It’s the one down stairs by See’s Candies. I normally get treated very nicely but not today. The girl was pretty rude. I was very disappointed that they didn’t have my Amber Romance perfume so said I can go to South Bay Galleria or order online. But she was very rude about it.

This is the location that is currently still open during construction at this mall. It is the one located right across from See’s Candies. I had a bad experience at the other Victoria Secret in the Del Amo mall the year before and had gotten a 30% off card for my troubles. I have been shopping at VS stores and from online for about 12 years now and have spent thousands of dollars with their company. I only have bought bras and panties from them. I also have been using love spell lotion and body spray this entire time too. I also order their flannel pajamas and yoga pants and shorts. I am a VERY loyal customer, but was extremely disappointed with my visit to this store.
I came here during their semi-​annual sale and was looking for panties and bras. Nobody said hello to me which is not really normal for a VS store, but the lady at the dressing room was actually very nice and she was the only good thing about this visit. I spent about 30 minutes picking out bras and panties, and another 35 minutes trying on all the bras (I took around 15 into the dressing room to try). I found exactly what I was looking for in 3 bras and was very happy!
I get to the register and the line was short but it was taking forever. At one register the associate was on the phone with a customers credit card company — or something like that. So I waited in line and then it was finally my turn. As the girl was ringing up my stuff I pulled out my 30% off card to give her. She just said «oh, we don’t take those anymore». I was confused and asked why. She just pointed to a sign behind her that said they are no longer accepting 30% off cards. I told her i had a bad experience at the other VS and that I had a legitimate reason for having that card. She just kept repeating herself, like a parrot. I was so upset I left the register and went to find a manager.
The manager seemed to be a young girl in her 20’s with a sour look on her face. I asked her about the card I wanted to use and she just repeated what the girl at the register said. She added that it was due to fraudulent return activity associated with those cards. I asked her if it even mattered why I had received that card and she flatly said «no». She was very flat and uninterested in helping me in any way.
I understand policies but at least make some option for people who still have that card. Make it so that they can purchase items but if they use the 30% OFF then sales from that transaction are final. That way nobody will be returning those items and it will eliminate fraudulent returns! The whole experience was horrible. I spent over an hour in there and left feeling bad about VS once again.
I would not come to this location again.