Warehouse Discount Center

I had a brand new ge refrigerator delivered last Saturday and it hasn’t worked properly since the moment i got it. Im missing pieces from the install and the freezer temp fluctuates constantly all the way up to 20 degrees, and failed to mention that the fridge is no longer being made by GE. Ive called them and they keep telling me that I need to talk to the manufacture and won’t take it back without a 25% restocking fee. When I finally got an actual person on the phone at GE they said that they can’t sent someone out to look at it for over a week. So now I have a $ 2000 credit card bill and a leaky refrigerator.

From the moment we arrived we were greeted and welcomed as honored guests. Nick Wilkowske, in particular, was one of the most knowledgeable and down to earth sales people we have ever encountered.
Our fridge blew a circuit board and the manufacturer no longer made the part nor supported that model. Nick helped us deal with the realities of the current appliance marketplace and showed us a number of replacement options from which we could choose. There was absolutely no pressure to close the deal and both Nick and his staff were very knowledgeable and supportive.
Once we decided what we wanted, Nick gave us a great deal — 10% off «sticker» price + free delivery + free installation + 18 months free financing. WDC was the first place we visited and we got the best deal! We’re definitely coming back here and telling all our friends!

I got delivery today. I brought stove, dryer, washer from them my stuff it in the back. They said they can’t bring them in the back they leave everything in the front of the house. We have to do everything this is what a sevice that we have bad… service we ever have. If people want to buy with this company think again you paid for that what you get it not cheap at all.

Horrible experience with this place. They have a very bad return policy and the customer services changes their word. I don’t recommend shopping here. You have so many other choices starting with
.
We were told they will take something back. We took the item to the store and got a slip for it. The same customer care person calls me back and says the package doesn’t look good (we never took it out of the UPS packaging to know what the package looked it) and it is more than 30 days, so you need to go back to the store and pick it up. Now I have spent 2 hours of my time trying to return a product that I have to go back and pickup because they changed their mind.
I have never had this type of treatment. Trust me, you have better options out other, don’t use this place.

worst experience ever. So unorganized and not on top of it. Regret giving my business

Update!!!
After speaking with 3 different managers, ALERT Torrance doesn’t have a manager!!! We made arrangements to have the toe kick & dishwasher kit delivered & installed for free! WOW! They came when they said they would, with the toe kick, hose & electrical cord but didn’t know they were supposed to install the hose for the dishwasher. The driver said that he could install the toe kick but didn’t know anything about installing the hose. I called the store & the salesman didn’t know that the hose was supposed to be installed. He thought everything had already been installed; even though they did not provide us with what we needed to operate the dishwasher. So, the plumber will be back out in 2 hours to install the hose so we can finally operate the dishwasher. Yippee!!! I have to pay the plumber AGAIN, so whatever discount we got purchasing the dishwasher here we’ve had to pay the plumber twice!!! They will never have to worry about me stepping foot in their business again, what a nightmare!!!

There was nice stuff in here, but where was the discounts? It’s in the title of their name only. You can get better prices elsewhere.

We are a long time customer of Warehouse Discount Center but this time our experience was horrible. We came in and purchased a fridge and microwave. We tried to purchase 2 washer/​dryer pedestals as well but after a long story we gave up because the process was so painful. Every time we had an issue we were told that the salesperson would have to get approval and that no managers were available. At one point we were told that the manager was on a plane, another time we were told that there no managers until the weekend. Another time we were told that corporate closes at 3pm on the weekends so we wouldn’t have an answer until Monday. The lady that helped us, Roxy, was nice and tried to help us but it really seemed like the sales staff is not authorized to do anything and that management is MIA.
Our fridge delivery was also rescheduled on us 3 times which was very frustrating because I had to keep rearranging my work schedule to accommodate it.
We were very disappointed with our experience with this store.

Worst customer service and relations ever. I will never step into this store again. All the reviews are true about pushing the customer away and not caring.

I needed to return a part that Amanda looked up and ordered but did not fit with the garbage disposal purchased here when the plumber went to install it. Amanda told me «that didn’t come from here» and had to be shown that the item number on the unopened package matched the item on the invoice to which her response was «oh, I’ve never seen this before.» She then told me she could not credit my VISA account and that corporate had to do it. She has my part and I just have her initials on the original invoice.
It has now been just short of 4 weeks since I returned this part. No credit yet.
Again, I have to say that the customer service at this business is sorely lacking.

We purchased a stove/​range, dishwasher, refrigerator, and a dryer from WDC. Patrick, our sales guy, was awesome. He was knowledgable on most of the products and if not, asked or looked it up. He fulfilled every commitment and promise he made. The only issue we had was the warehouse not delivering on our scheduled day. Patrick got it all worked out for us so it was only a small annoyance.

After visiting several stores in the South Bay, it was a pleasant surprise to stumble upon WDC.
This review is for the outstanding service provided by the very knowledgeable David Gold: we were looking for ideas to renovate our master bathroom and he nailed it!
Not only did David provide excellent assistance, he was helpful and dedicated every step of the way! He helped us to select the furniture based on our budget and taste, he gave us great advise on the appliances and fixtures, did some research based on our suggestions and had great follow-​up and manners.

Really happy with the excellent customer service here. Although they didn’t have what we were looking for (range with open burners), Patrick was attentive and helped with all our questions. He even provided me the website of AJ Madison and suggested I try Pacific Sales since they carry Bluestar ranges which have open burners. His willingness to suggest competitors shows he cares about meeting customers needs than making a sale.
Amanda, another salesperson, was also very nice. She entertained our 3 year old daughter, giving her paper and markers to draw with. She patiently answered our questions and gave us some brochures to take home for sinks and fixtures for our new townhouse.
She even offered us a bottle of water since it was hot outside. Though they didn’t have the range we wanted, I’m impressed and will make a point to come back for other things to furnish our new home.
Thanks for the great service.

Went multiple places to find a washing machine. (Mine broke) The level of expertise in most places is friendly, they can look up information on the internet, but it stops there. Went to Discount Warehouse and was impressed from the start. The saleswoman, I am so sorry I forgot your name, was an expert! Then we came back with more questions and worked with «Shiek». He got me through the almost crying period trying to find the right machine for my condo on the west side. You know, the kind the contractors build in an expensive neighborhood but forget to leave room for closets and washing machines! He spent a lot of time helping us out. And without bartering the listed price was cheaper than Lowes, HomeDepot, and the rest.
Received my machine today without any hassles and it works great!

we really like our fridge and washing machine and dryer. The biggest problem was that they basically brought the fridge and other appliances in the garage and left! we were telling them we pay extra so they bring it in. but they said they are just delivery guys and they are not allowed to go in ppl’s houses! I mean WTF?! how are my husband and I suppose to get those heavy appliances in? well, needless to say we both have backache right now for bringing those in ourselves! we are new to area so we really have no friends here so we could ask for help, so it was us against the giant heavy appliances! other than that, the price is unbeatable. and they brought it the exact day they promised.