Willow Tree Apartments

Have not updated but now feel the need, I looked at several of the reviews I do live in the E building and was moved there due to plumbing issues. They handled it great no complaint other than where they relocated me. The view, and the general condition were acceptable for me to relocate and they paid for it,
DO NOT GET ME STARTED on the trash that lives here. It is not only my opinion but read the other reviews. The ironic thing is that the one person who said it was the best place he ever lived is one of the main reason I give it a two star rating. Every night he and his friends hang out with no regard to amount of noise they make or the hour when they make it. I would love it to if I could do whatever I wanted and no one does anything about it year after year. Enough on that.
They get a security guard, who does not show up on time to clear the area. I work and have to bw up before dawn like 4:30 am and it is almost impossible to turn in at a decent hour and once I do am awakened by him and the other guy who thinks it is okay to VAP\, play music etc. and if you ask them to lower the music makes it louder, asked him to stop vaping and last night all he did was vap outside my open bedroom window which had to be open because the place has no a/​c and it was hot. Add to that the bounding beach ball, I did ask them to stop, and that too increased louder. This guy is just looking for me to sue him and perhaps if the building fails to manage his behavior I will. I it is expensive to move as we all know, and he can end up paying it I have video of each incident. Once he even said why don’t you move and i said pay for it and it is done. Of course, he could not reply.
Call the main office to ask then to have the security guard go there and quiet it down and the response is call the Police. Sure take them away from important things to do what the on site manager should be doing. I love him a great guy but is he deaf? Is he blind. Last night there were like 30 people down there — what happened to the 2 guest maximum? Why were footballs being thrown, etc, when the rules clearly outline what is allowed and what is not. Why bother with the rules after all they are never enforced.
I have no issues with the staff, they do what they can, One review called most of the offenders trailer park trash or white trash and that is a valid description, One long haired grey lady thinks she is so cool is is funny, This woman was outside with the other fools and they know who they are when I lived in my prior unit at midnight drunk carrying on. Woke me up when I opened my front door this example of trash made some dumb comment then when they left my doorway yelled on top of her longs «we are leaving now» with no regard whatsoever for the other tenants on the floor. This is typical of her behavior. It is unfortunate that people such as these make this place get poor ratings. If the pool spa area was managed and the tenants they rented to were not trashy with no respect for their environment, then it would be five stars. The fact that they do maintenance bothers some reviewers, but the buildings need it and I did live in a Don Sterling building (yes the very same one) who never maintained the units and was a frequent flyer at the Santa Monica Rent Control Board, so fixing the roof, replacing carpet is somewhat an inconvenience, I thank them for caring enough to do this maintenance.
It isn’t Willow Tree that deserves a minus and negative rating it is the same tenants that ruin the enjoyment of others that do, They do need to get serious about enforcement of the rules and hold the tenants responsible for their actions and eviction should be an option, We all signed the rules there should be penalties for repeated offenders.
I could go on… but as they say don’t don’t blame the game blame the player.

I signed up with Unilocal just to write a review on this apartment. I’ve lived here for a few years because of the location and the building but the management leaves something to be desired. The women that run the office are incompetent, unprofessional and rude. I do not recommend anyone moving here. I would love to stay here because the location is great, lots of trees, and a nice pool. But all that is not worth dealing with the people that run this place. Currently I am looking for an apartment nearby.

I just renewed my lease! I have lived in many apartments but none as great as the willow tree! The people here are amazing; great community… I love living here!

I love to know what building this guy below me lives in. Building F and E stay away. If you have children, the mentally incapacitated person in F will call Child Protective Services on you if your child cries. Also, if you have children, and they have a reasonable bedtime, be prepared to change their bedtime to midnight. People are loud and inconsiderate and you hear EVERYTHING every neighbor says and does. You must keep your windows open ²⁴⁄₇ or you will die of suffocation. The staff here is unprofessional, rude and a joke.
An issue I knew about before moving in was the ANCIENT plumbing system. I had no idea it was as bad as it is. Our second bathroom REEKS of urine. We had their plumber here over and over, nothing changes.
TRUST ME, this place is disgusting. And forget about getting out of the complex, the traffic on PCH will never let you out.

Have had some issues since moving here. But overall it is an okay place to live.

I loved this place the first time I visited here, and have settled here since the time I have moved to Torrance. Its been about 14 months now. good community, awesome amenities (specially the pool area and the club house). Plus, theres greenery all around. All this at minimal rent. The leasing office staff is friendly too. The only reason I have reduced one star is for the Parking. The resident parking is not a problem. I always get a spot for me, but the guest parking is really limited after 7 pm, I have to ask my guests to find a parking spot outside and then enter the complex, which becomes tedious for them at times. But maybe thats the LA problem in general and not just this complex.

I’ve been living here for 10 years and can’t imagine a nicer apartment complex to call home. I disagree with the negative reviews. Trust me, this is an awesome place to live or I wouldn’t still be here.

I just moved in a month ago. The grounds are well maintained and even though I had to accept a lower level unit, it is almost soundproof which was an enormous relief. Not many properties near the beach will provide you with two parking passes. Nice amenities, pool/​jacuzzi, tennis court, pool tables, ping pong, gym and theatre. Sprouts, Ralphs and Big Lots around the corner. Handels ice cream down the street, shopping, dry cleaners and restaurants within walking distance. Lots of closet space, hardwood floors and ceiling fan. The patio is large enough for a full size patio set with four chairs and BBQ.

In summary, the worst place I’ve ever had the misfortune of living in. Trailer trash neighbors who are inconsiderate and noisy. The office staff are unprofessional, rude and not helpful. I’ve lived here for a little over one year and there is constant noise from renovations i.e. new hallway carpet, roof repairs (2^nd time in a year), painting, leaf blowers, etc. The rents are not cheap and you do not get your money’s worth. The gym is small with outdated equipment.
Do NOT even consider renting in this complex. I look forward to moving out soon.

I would advice all to check the rooms for bugs, next find out about ²⁴⁄₇ maintenance support — how it works… the support after office hours sucks. the apartments are very old… and the management… less said is better… think twice

It’s too bad Unilocal requires you place a one star minimum as this place does discriminate! They told me that I needed a cosigner even though my friend’s Landlord rating system says to ACCEPT me. My credit score is 640. I thought it was bad so we mentioned it and now they say that they cannot rent to me even if I pay three months in advance. They said it would be a violation of Fair Housing but I called Fair Housing and they said that apartment’s cannot claim that because pulling credit is not required. Furthermore, there is no inquiry on my credit file so I think they typed in the wrong number and they are denying me application.
I think they should refund my credit fee since they didn’t pull the correct credit file — mine, and refund the $ 100 I gave them. They hung up on my friend and they have yet to refund my $ 130.00.
As for the unit — what a dump and no air-​conditioning.
Kinda glad I was denied. I just want my $ 130.00 back.

I have lived here for almost a year now and dint particularly like it. The staff isn’t very friends unless they are showing the place to someone else. But Candice IS really nice, she just doesn’t work enough. The pool and amenities are nice but since its next to a high school, tons of kids take over the place. The staff doesn’t really monitor that at all. The complex is really noisy. I can hear neighbors yelling frequently during the day and at night the sprinkles come on at 3am and hit metal posts that makes this really annoying bell sound. Its awful. I cant wait for my lease to be up so I can leave this prison!

The Willow Tree is a complex of antique buildings plagued by the weight of their own rotting walls. God forbid a meaningful earthquake ever hits Torrance, this place would be in splinters.
The management team has spent the past 7 years running these apartments into a state of neglect. The combination of indifference toward the tenants and lack of upkeep toward the property has created substandard living conditions for everyone living here. The plumbing in this complex is so old that the water will run an orange and brown color for 5 minutes anytime the maintenance guys work on the pipes. A potent smell of sewage will come up from the drains every few weeks.
Most of the hallway carpets are stained and marred. The elevators were out of operation almost as often as they were in operation. Look around the stairwells and garage and you’ll see everything is a «light fix.» Even the garages are falling into disrepair (with stucco separating from the ceiling surfaces down the steps of the garage). I’m surprised no one has been injured yet. During the daytime, the maintenance staff uses blowers to try to clean the floors, covering your car in film of sand, crushed leaves, and sticky dirt.
Things weren’t much better inside the units. When I lived on the second floor, you could see the spackle ceilings had been painted over. This would make sense if it was an asbestos ceiling and the staff was trying to seal it up. I experienced respiratory problems the entire time I was there. This cleared up almost immediately after I moved to a third floor unit, with wooden vaulted ceilings. However, there was evidence of mold in the new unit, painted over on my 3^rd floor bedroom ceiling. The management kept trying to convince me it was something else.
My roommate and I would have termite problems every time the Santa Ana Winds blew in. The Willow Tree was built with so much wood, it was like a Thanksgiving feast for these little guys. We would be infested for weeks, and the front office did nothing, even upon our repeated requests. It was almost like they didn’t want to believe us. Once the termites would die off in the ceiling, it seemed OK for about a month. Then the ants would come into our unit. Ants — on the 3^rd floor now — because they were seeking out the dead termites in the ceiling to eat them as food. We were infested again, and again, the front office would not send out an exterminator. They gave us a can of ant spray to use. What an insult.
Because location is a high point, it all wouldn’t seem so bad if there was a good management company running the place. But the on-​site management team is completely unhelpful, almost to the point of being deliberately passive-​aggressive. The management makes it as inconvenient as possible for tenants to request maintenance. Tenants must put it in writing and give the front office 72 hours of notice. They require you be home during the week for a maintenance appointment, so forget about working and earning money during that time. In the event you are locked out, they will not help you into your own apartment, you need to call a locksmith and pay them out of pocket, even though they have a copy of everybody’s key in the front office.
During this time, my rent increased from $ 1,495 per month to almost $ 1,700 per month. The rent increased every 12^th month, like clockwork.
That doesn’t touch on any of the small stuff that happens, like dog feces in the elevator, high school kids peeing in the pool, and the management removing your laundry out of the dryer before it’s done.
If you value your health, happiness, and personal sense of well-​being, move to Redondo or Hermosa Beach. At the very least, your landlord will try to keep you a happy tenant.