Freeway Insurance Services

Awesome experience with johnathan lopez. Great customer service. Very informative. Polite and well dressed. :)

I went into this location to cancel my car insurance policy. (I sold my car. Nothing against the company.) The process of actually canceling my policy was simple and fast. But there was a big lack of business professionaism.
I walked in and got a head nod from a sitting gentleman. He never stood up to shake my hand or introduce himself. As he began to cancel my policy, he continued his personal conversation about a girl with someone else who was across the office. He also continued to use his personal cell phone while assisting me. There was never any engagement with me.
Maybe I am a too observant of a person, or because I work in the business industry, but there isn’t an excuse or explaination for not being professional in business.
I am not writing this to get anyone in trouble. I just hope that the issue can be addressed. That way these individuals can continue to grow and succeed in their professional careers.

Very poor service given very wrong quote over the phone even though I provided vin and Dl number
After that I came back to make a partial payment yet the person I dealt with prior wouldn’t make eye contact and proceeded to say I’m busy then pretend to busy I waited for nothing only to be told to come back.
I’m thinking about canceling policy it’s not much a price diff I’d rather spend a little more and not deal with sale men and deal with professionals

Updating my review. I was called by this place asking to change my review. Really who does that?
This place is unprofessional. From the Manger fighting with her employee in front of customers, to the disrespect she showed her other employees. This place is straight ghetto. And a total ripoff. I found better quotes.

This place sucks waiting for an hour just to pay my insurance don’t come here don’t like

Bad experience, called for quote to make changes to existing policy, was told (by two different people in this office) monthly payment would have a very minimal increase ($ 25-​$ 50) even after I explained I was adding a new driver and car (I even gave driver and car details both times). I was told i just needed to come in. After coming in, the «minimal» increase turns out to be $ 250 more per month. Wow, not even in the same ballpark as their quote. I canceled my existing policy a couple days after. Unprofessional and lazy. Wish I could give negative stars.