Babies R US

I came here the other day to buy something from my cousin’s baby registry. As I was searching for the Halo Bassinet, I noticed the registry said «see store associate.» So that’s what I did. They only one they had on the shelf wasn’t the color/​pattern that was requested on the registry. Kindly, they offered to order it for me. While I was at the registry desk ordering the product, the store associate started helping someone else, making me wait longer. I paid with a few gift cards that were gifted to me and a few days after the order was placed by the store associate, I received an email stating that the order was cancelled due to the product not being able to be delivered before Dec 25^th. First of all, the product was purchased off of a registry which had the baby’s due date of March 6, 2016 on it, so why in the world would they cancel an order that wasn’t needed until Feb 2016? Second of all, there was no mention of how I’d get my refund and no contact information in this cancellation email. Third, when I looked up the online customer service number, I was on hold for over an hour and STILL did not get to speak to an actual person of how I’d receive a refund! The product is $ 250! After not reaching a person, I decided to call the store I visited who were the ones who actually placed the order for me. After being put on hold quite a few times and being transferred to 4 different employees, Alexis, the manager of the furniture dept informed that there was nothing he could do being that I purchased the item online. I had to laugh because technically, their store employee purchased it for me online. After explaining the situation, he looked into it and for whatever reason, the product could be shipped to their location but I’d have to pay for it again. I asked how I’d get the refund for the first bassinet I ordered, and he said he couldn’t help me with that. So the next day (because I had enough for one day), I called the customer service number AGAIN and AGAIN was on hold for over an hour. But this time, I actually reached a live person, Jewel, who asked me if I had the receipts for the gift cards I used to purchase the product! I told her I had the receipt for the product I purchased, but why in the world would I have a receipt for gift cards that were given to me as gifts? I argued a little longer and when she came back from putting me on hold again, she told me they would send me an e-​gift card for the price without including the tax. Apparently, we pay taxes on things we don’t even purchase. This isn’t the first time I’ve had problems with Babies R Us customer service. Buy Buy Baby may be a little more expensive, but their professionalism and customer service is more exceptional and exceeds that of Babies R Us.

Trash is what the store and their employees are There dumb and hire ghetto people who dont know what there doing ! I went to pick up a crib after i had to call them to see if it came in they never call me and after an hour there ! Girl kept saying nothing under my name or number i showed my receipt and they said give me order number then saying nothing came up after 3 times she said oo i was punching in the wrong number ! Dumb ignorant and could care less about her job I hate this baby r us and will never go there again i rather driver farther to a decent store !

I had my baby registry here. I can’t complain about the products or availability but the customer service is HORRIBLE! Always had to wait a long time for an associate either to return an item or order furniture. The associate that placed the order for me ordered the wrong item and I had to wait an additional 10 – 12 weeks for item. I thought my child would of been in high school before I got it. Once I received the item no one helped me load it into to car. Cashier also don’t know what they are doing when you hand them a coupon and not to mention not able to read the computer to make sure the discount was applied.

My husband and I decided to register at another popular store for our main baby registry. However, after comparing prices, we decided to open another baby registry at Babies R Us because some items are priced the same or lower. Long story short, we were so disappointed with the service that we got from our main baby registry — one does not have freedom to choose how to get his/​her refund back when using a split payment method of gift card and credit card (everything is predetermined by their processing system). With this, we decided to go to Babies R Us to purchase the rest of the baby stuff we need. Between Babies R us in East Hanover and Totowa, we chose Totowa because I just felt so much more at ease with their baby registry experts (Fatima and Madelynne). They are so knowledgeable at what they do, very patient and so accommodating. They’re good with all the customers who comes in and not just for us, but for everyone else, I saw that they assisted everyone with as much customer support enthusiasm no matter that it was already closing and had a tiring long day of work already. They are so efficient with their time too. If there are no customers at the baby registry desk, they would be walking around the store, putting back returned/​misplaced items and or helping customers that seem lost or clueless with what they’re doing. We worked primarily with Madelynne and she’s the best!!! Fatima helped us from time to time as well when Madelynne would be busy with other customers. Love them both! More than the store perks, it’s really working with these two fine Babies R Us employees that made the whole experience pleasing and something worth remembering as a first time parents doing their first baby shopping. They made this experience awesome for me and my husband. If I can do it all over again, I would have gone straight to this store for my baby registry and listed with them for most of my baby items. This specific store would definitely be our go to Babies R Us for our needs moving forward.
Just to be fair, yes, I noticed they can use an additional employee or two on the floor too during busy hours. Lines at the guest service and cashier can get pretty long, but this isn’t the whole day. I guess for some, it just times out that when they get there, everybody else decided to be at the store too.

I don’t believe in writing negative reviews on here unless they are really deserved: this is really deserved.
The store itself is big and has all the stuff you would need. The staff is even polite. We have been waiting over three months for our glider, ottoman, and changing top. Don’t know why the changing top isn’t in, makes no sense.
The issue is my wife registered in January and we placed an order for a glider and ottoman. Now it was a «custom» order. By custom, we mean just a different color padding. We were told a ridiculous wait time that it could take up to 12 weeks.
It’s now over 12 weeks, no glider, no ottoman. We have gone to the store numerous times for answers and all we get is the run around. No answers on when it could possibly be in.
Now the most infuriating thing: try and call them. Go ahead and Google the number and try to call. It just RINGS AND RINGS. Nobody answers and no where to leave a message. My wife is going to be induced on 22^nd if she doesn’t have it yet.
Had to call corporate and we’re going to hear from district manager within next few days. Have to say that I would advise never buy furniture from here. The issue is management and the furniture department have no answers.
Again, you can read my previous Unilocal reviews. I only document my positive experiences, but I felt the need to one star this establishment. Very disappointed and a dumb headache for my wife to have right before her first birth.

This store generally has everything I need. I’ve done online ordering with store pickup and they always have my item ready in a decent time. The only annoying thing is I regularly have to wait too long at the customer service register to pick up said item… Sort of defeats the purpose of me ordering it online to save time.
Yes, the diapers are expensive but they regularly have $ 10 off coupons for the large boxes. and manufacturers/​competitors coupons can be used as well.
The thing that annoys me most about this place is lack of price scanners and HUGE LACK of employees. I can NEVER find anyone to help me. The people at customer service are always helpful but I should be able to find someone walking around to help me with what I’m looking for.
All in all, they rarely don’t have what I’m looking for and I’m in there several times a month! You just need to sign up for their flyer to see when is the right time to buy stuff. Pretty much everything eventually is on sale over the course of a month or so.

I understand that reviewing customer service at a big box store is akin to reviewing the quality of food at McDonalds. That said, when I have a particularly negative experience with management of a big box store, it is worth noting. Today was the stock up and save sale. Stocking up requires shelves with merchandise and in multiple departments the shelves were bare — feeding, stroller accessories and diapers. I would have excused this if I could find a salesperson and ask for a rain check/​the items I was looking for. Nevertheless, we snagged the very last case of Huggies Overnights and made our way to the check out. Both cashiers were helping other customers so imagine my delight when the cashier at customer service, Nelly, said she could help me. She was very friendly and efficient and relished as my infant giggled at her. I gave her cash for my purchase and she didn’t have enough change in the drawer for me. She asked Alex for assistance and his blatant disrespect of her and lack of any urgency was insulting. We waited for five minutes for him to waddle over (he was also behind the customer service desk). Another 2 – 3 minutes when he told Nelly he wasn’t going to give her change and she should give me my ~$ 60 in $ 5s and $ 10s (while ignoring me completely) and another 5 minutes while he wordlessly waddled to the office and another 2 – 3 minutes while some other manager came out and handed Nelly my change. Stores shouldn’t have a problem with a paying customer. Unacceptable.

I’ve had several frustrating experiences here. Almost every time I make a purchase, I have to have a manager called over to explain to the BRU cashier that my coupons may be used or whatever the issue is. Very annoying and a waste of time. There is a lack of consistency among the employees which seems to be caused by a lack of proper training. I also once took a class in their store after being told by the manager that everyone would receive a $ 10 gift card. That was over a year ago. I have followed up at least 5 times and still never received anything, nor did the other people I know taking the class. I have received such wild responses that I have given up (i.e. «that was a traveling promotional manager who made that promise and we don’t even know his name» or «we have to call the manager who organizes the classes and we don’t have their phone number»). Despite all this, some of the employees are extremely helpful (like the ones in the car seat and stroller department) and the people at the registry desk are very nice.

This is the BRuS that I frequent. I’ve never had an issues at the store and when I was out on leave and had my LO with me, an employee would push my cart (while I pushed the stroller) so I could get the items I needed. Now that my son is older, I don’t go as much because they don’t have his clothing sizes & they don’t have bottles over 9 oz. They can be a bit pricey so once you learn the ropes as a mom, you frequent this store less and less.

I’m probably biased because I have no interest in babies or buying things for them but all my friends are pregnant so I’ve ended up here more often than I would like. Thank god I know people with kids who scolded me about buying diapers there because they are totally overpriced. I truly hate shopping here but I do suppose they have everything one would need if one has a child. Here is why I don’t like the stores… they layout is terrible. There’s no specifics to guide you anywhere. Baby gear? That could be a million things honestly. When I first ventured into Babies R us I had done the buy ahead and pick up in the store option. That was a straight up mess. They don’t keep the items near the pickup counter so someone needed to go retrieve my stuff. Then after getting it they futzed around in the computer for awhile finally after about 10 minutes I was like HI CAN I LEAVE NOW? and the chick couldn’t find some notebook that I needed to sign. I was very close to telling her that wasn’t my problem and walking out but having been in retail I try to not be a jerk. Anyway I hate it here. I wish I could say I wouldn’t be back soon but that’s just not realistic.

Babies R US, you disgust me. I’m surrounded by a bunch of pregos and babies in the family so my life and wallet consist of baby shopping. I made an order online to be picked up in person at the store. It was confirmed available within a few hours. I went in a couple days later and it took the employee and manager forever to find the product. Once I saw the product, I wanted to return it immediately because it was nothing like the picture and description online. I specifically said to the guest services employee to put it back on my card that I used to purchase the item. She then went on completely ignoring my request and put it on store credit. The manager came over rudely yelling at my saying how they cant pull credit card information on their system and therefore all online purchases had to be returned to a store credit. (BULL!)
After being yelled at in front of customers, I rushed off to walk around and call the corporate customer service number. Once I had them on the phone I went back up on line and the manager must have overheard my conversation with the customer service agent because it miraculously came back to his mind on how to do a proper refund. 2 minutes later, it was properly refunded back to my credit card.
I’ll stick to Amazon from now on or better yet, BUY BUY BABY! BOO-​YA!