Bob’s Discount Furniture

Amazing dining room table. Amazing service with damage we did to it. Awesome delivery experience. I would shop there again for sure.

I never write reviews, but my experience here has been so horrible I felt it was necessary to warn others. I would give zero stars if possible. Save yourself the headache and DO NOT SHOP HERE.
In short, I ordered a bedroom set for my new apartment. 2 months and 4 visits later, it is somehow still not resolved.
Here is the full story — About 2 months ago, I bought the Spencer storage bedroom set for my apartment. After I placed the order, they told me the drawers for underneath the bed were backordered, which was fine. The bedroom set (minus the drawers) was delivered and the delivery team was quick and efficient, so I was happy. A few weeks later, the drawers finally arrived, and it was all downhill from there.
The delivery team they sent was two guys, one of which I am almost certain was high. They didn’t call me beforehand to let me know they were almost there, they just rang the doorbell upon arrival. As soon as they walked into my apartment, one of the guys says «So bad news for you, one of the drawers is damaged.» They ended up installing the drawers and leaving the broken drawer until the new one was delivered. That was annoying, but I understand things happen.
However, the main issue I was having was that the bed was built incorrectly and the drawers were misaligned. One side of every drawer hits the bed before the other side, leaving about half an inch gap on one side of each drawer. I asked them to fix it, and they said I would need to have someone come back to do so. I was so preoccupied on the phone setting up the third appointment for them to come back, that I signed their paperwork and didn’t think to check for any home damage — stupid mistake. They ended up completely scratching the floors in my apartment, and stupidly, I had already signed the sheet saying there was no home damage. That is a whole other story though.
As I was on the phone with the customer service rep, I mentioned that not only was one of the drawers damaged, but none of the drawers line up properly so I wanted someone to fix it.
Fast forward two weeks: I stayed home from work (again) for the new drawer to be delivered and the alignment to be fixed. The guy that they sent replaced the broken drawer, but was unaware of the alignment issue. He tried to fix it for a few minutes, and then told me that he was only sent to replace the broken drawer. He couldn’t stay to fix the alignment because it would throw off the timing for his other deliveries, and he left.
Livid, I called customer service yet again. This time I spoke to the manager and explained everything that was going on. She assured me that they would send a technician team and the bed would be taken apart and reassembled. She promised it would be resolved during this visit (which would now be the 4^th time they are coming to my apartment).
Now today, two weeks later, I was given the 7 – 9 am Saturday delivery time frame. At 8:30 am my doorbell rang — again, no phone call that they would be arriving soon. Two guys (from the delivery team, not the technician team) walked in, jiggled with some screws, and said «Well this is the best it’s gonna get. You would need a technician team to come if you really want it fixed.» THIS VISIT was supposed to be the technician team. I told them I wanted a refund and to just take the bed with them, I can get a bed somewhere else. I had to call customer service yet again, and she rudely let me know that all sales are final and there will be no refund. Her only options to me were 1. UP To 20% off the drawers/​tracks (which was about $ 250) or 2. A team would come with a brand new bed and take this one away.
Now, 2 months and 4 visits later, they will be coming back yet again.
For a company that is constantly advertising beds and other furniture, I’m completely baffled as to how it takes FIVE visits for a simple issue to be resolved. I will be filing a complaint with with Better Business Bureau, as this place has been nothing but a headache since day one. I will never shop here again, and if you just read this entire review I highly highly recommend you don’t either. Save yourself the hassle and go somewhere else.

Horrible quality. My husband and I bought a faux leather sectional couch set here. The layout of the store is very nice and the sales people were courteous, but thats where it ends. Within 3 months of use, the seats began to sink in. We called the warranty number and made an appointment for someone to come look at it. They replaced the damaged seats within a few weeks. Another few months passed and the sinking started happening again. The individual seats slide apart easily on my carpet, even grips didnt help. Its now been almost 2 years, and it is falling apart, stitching coming loose, more indentations, and springs popping up.
Do yourself a favor and spend a few extra bucks on well-​made furniture.

So disappointed and dissatisfied with this company. Purchased a Sierra couch 26 months ago, and it was always a problem. Cushions ripped and they eventually brought us new ones. Now the frame is broken. Customer service requested photos which we provided. They lost them and then found them a month later. They declined the claim saying that it was the frame of a couch we bought in 2012. Explained bought in 2014, and they said send the photos again. Another three weeks goes by without a call. Spent 49 minutes (that I will never get back) arguing with customer service. They found the photos and «reviewed them by AMS» whoever that is. They decided that it looks like «normal wear and tear.» Really, can’t stand behind your own product… we even had purchased the «good proof» warranty. Will never purchase from them again, and will be filing with Consumer Affairs and any other place I can.

I purchased a metallic swirl accent table. Salesman was professional and courteous… furniture is made well… price was fair… delivery was within 3 hour window promised… delivery men were professional and quick. Furniture arrived in perfect condition. I would do business with again.

Don’t buy the goof proof warranty from Bob’s! Had a small tear in the seam of my couch. When account rep asked how it happened I told her I honestly didn’t know. She then stated it wasn’t covered! Had to call store and pitch a bitch and then they sent an in house repairman to fix the tear. Also had ordered a 3500.00 dining set from them and left a deposit. Got a call a week later asking if I would like to take delivery now since they are discontinuing set! I said what happens if it comes damaged? Salesperson says we would have to send someone to repair it! Are you kidding me?! Needless to say I cancelled the order and had to fight with them to get my money back!

I have not purchased anything here but the deals to be had are in the outlet section. The only issue is you have to take them with you, no delivery. They have. Great little café with free cookies, ice cream and candy plus coffee and tea as well.
They have a great selection of reasonably priced furniture and nice people working in the store.

Finally got in touch with someone from management. They offered me back a 100 $ delivery fee and a 100 $ bobs gift card. Why in hell would I want a bobs gift card after my horrendous experience? I’m going to be looking into a class action suit as well as contacting local news stations. Thanks for wasting my time bobs

Poor quality furniture & costumer service. there scam is to sell you a goof proof warranty that will not pay for any claim you submit, don’t be fooled! They sell you this so you will feel comfortable about your purchase.

Kind of upset about this we were told if we got a sectional that we could have it put together so it doesn’t move first fib. We called them and they changed there tune to go to home Depot and see if they have something to keep them together. But don’t forget it voids all warranty. Thanks that helps. 3 days ago the Ottoman broke and today one of the middle pieces in the sectional thank god I didn’t go to home Depot and get the stuff to keep them together or this would never get fixed. Now I have to take a day off wait for them to come look at not even fix to look at it and then see if they have to replace so then k need to take another day off. Thanks a lot bobs for nothing.

Warranty offered by Bobs furniture is worst. Sales associates says everything is covered and I paid about $ 100 so called «Groof Proof» and I had two incidents and none of them were covered when I call them.
I’m totally disappointed and not recommend to buy anything from Bobs.

Do NOT order furniture from this place. Scheduled a delivery date a month in advance, took a day off from work, and they did not show up all day. Had to call several times in which they kept giving absurd excuses, that the delivery truck had broken down, to the delivery men being out to lunch. Waited all day long, on hold on the phone for over an hour, to find out they simply couldn’t deliver the day we had booked a month in advance!!! Do yourself a favor and get your furniture from a place that isn’t a joke and an insult to your time. What’s worse, they didn’t even offer to waive the delivery fee. No explanation at all and no refund and now I’m sleeping on my apartment floor. This place SUCKS.

Great experience purchased leather couches for my home and Grant from Bobs was amazing he made my wife and I feel very comfortable he was patient and talked about every option available for us. He also told me how to take care of the couches and what the warranty does and does not cover. If you want honest help that looks at you like a person and not a sale have Grant help you!!!

I bought 6 pieces of furniture. Not only did they deliver a couch that already had a rip in the side, but brought a different rug then we ordered. I didn’t expect Bobs to be the highest quality, but delivering a new couch that is already damaged is just bad business. Doesn’t anyone check this stuff before they put it on the truck. Last time I shop here.

First off if I could vote negative stars I would. We purchased a couch and loveseat combo. We are now on 5 deliveries to simply deliver the couches without any damage. First 3 delivered were torn. Last 2 had wires cut (power reclining loveseat) last delivery the guys were screwing the frame of the couch with pieces of another couch. This company is not worth your time. They are a scam and we along with other have filed a suit against them with the better business bureo

My wife and I went into Bob’s to check out a bedroom set. We found exactly what we wanted and told him everything we need. I specify asked the salesman if he can show us different mattress in price ranges. We were dealing with a sales man who was working with someone else but we couldnt work with anyone else since this man already spoke to us. The guy told us he needs to run our credit before he can talk to us about what we are intending to buy if we want to do a financing plan. We went down to look at the mattresses and instead of answering my question he was pointing out the most expensive one which we didnt like.
Than he goes ahead and tells us the delivery change to Bloomfield would be $ 150. I asked him if the delivery was coming from what location because I find a delivery charge of $ 150 to be extremely outrageous. Totowa to Bloomfield is less than 10miles and regardless of what truck you drive it would cost $ 150 to fill gas and I’m pretty sure I am not the only customer they are going to that day,
We ended up walking away.

My husband and I recently bought a larger home and needed a couch, love seat and area rug. We also decided on a leather recliner. The sales person let us do our own shopping with a few helpful hints and after 30 minutes we had everything picked out. They do try to get you to use their financing but we declined– we paid cash. They also over sell their warrantee– especially when they have a manager come over and try to talk you into it. Their products aren’t expensive enough to need a warrantee in my opinion and we were about to get a puppy (that’s why we bought things we won’t mind replacing in a few years). The manager was kind of a jackass and insinuated that we must have won the lottery if we can afford to replace furniture in a few years. Like way to stand behind your product.
Regardless the sales person was great, we are happy with our purchase and they delivered on a holiday (Presidents’ Day) and didn’t leave a mess behind.

Do not buy anything here. Don’t get anything shipped don’t even browse. Do not waste your time… this place is horrible and managed to screw up both of our orders and it looked like a toddler built it. Do yourself a favor… really I and everyone I know will not shop for this company again.

Goof Poof by Guardian Products is a scam only bunch of idiots are hired as certified technicians. Bought a couch n love seat from this store all went smooth until now that warranty kicks in and disaster strikes the so called certified technician had no clue what he was doing and finally after spending an hour he decided to put two nuts under the frame to raise it but all this time he was supposed to be looking at the broken arm but nope he was concentrating on the curve of the couch so finally I told him that the arm is broken and he looked at it and left only saying that I will send in my report and now we get the reply stating that all the frame work is okay so no further investigation needed
Pathetic answer now I’m waiting for my reply from the rebuttal I sent
Not worth it at all

Our salesperson was a delight, but screwed up a few things. After doing a bit of research after the sale, we opted to cancel the order.
This only a day after the order was placed. Customer service made this more difficult than it needed to be. Moreover, we had to physically return one of our purchases, and the manager of this dept proved to be as useless and thick as the customer service people we dealt with on the phone.
The furniture is cheap, you get what you pay for. The company is now owned by Bane, Bob is just a figurehead.
The BBB reports are worse than the Unilocal reviews. Evidently the furniture business is kind of shady. Caveat emptor.