Men’s Wearhouse and Tux

I wanted so bad to have this work out because they’re located within a mile of work.
So I did some research and made my appointment online for the totowa store. Figured Sunday would be busy, but at least I had an appointment. Me and my groomsmen arrived 15 minutes before our time and checked in. The process was impersonal, «go to the middle table and sign on the form». I did that, and noticed that several people were ahead of me. ON the form there’s an area for your reservation number, me and one other group had reservations, the others were walk ins.
So, reservation for 12:30. We browsed the store and checked the list around 12:40, we were about fifth in the list, no one above us had a reservation. We checked in with the young lady upfront, she said they’ll get to us shortly. When we asked if they honor the reservation time, she said «it’s more of a guide.» So my wedding party is here, on a Sunday, most left services early to get here and we’re waiting. We asked again around 12:50, but were advised that every planner stays with the party until their done. Which is understandable, but our appointment didn’t matter. People that walked in before us or with us, without an appointment, were seen and we weren’t even addressed unless we went up front to ask.
Around 1pm, we gave up. My best man put it best: if this is how they treat us before we’ve purchased their products, what can we expect when we need tailoring or adjustments. We left and used a small business in Montclair. You’re just a number on the list here, there’s no personal experience or honoring of their word. This was the «easy» place for me, but my best man was correct. You want someone that treats you like a person from the time you walk in. You want to know that they’ll have your back for those last minute adjustments or changes. You want to know you can count on them if you need to. This place didn’t give me that vibe at all.
I wish you all a better experience, we almost lost the day over this appointment. Do yourself a favor, find a small business near you and deal with them. It’s a whole different feeling.

Men’s Wearhouse is the worst! We ordered our tuxedo shirts online 11 days ago and after being told one shirt was finally shipped on Friday, today we got an email saying it was no longer available. When I called the store in the Rockaway Mall, the manager, Gladys, not only was unapologetic, but when I asked if she was going to be a part of the solution to this issue or a part of the problem, she hung up on me! What sort of company trains their managers to hang up on people? I am definitely taking this whole issue further with corporate headquarters, and we are never shopping there again. Oh, and you shouldn’t either!

To Totowa NJ location:
I Hate to Shop!
Give me a sports store, Best Buy Home Depot, or Tanis Hardware…
Then …my wife and I met: Wardrobe Consultant: Lorraine Jacqueline… as we walked into the store.
Her sense of color, style and humor made a painful process … anesthetically fun.
Her comportment and insight will allow me in the future to «shop pain free without my beautiful wife»
Knowing that Lorraine made a difference for us…
There should be more people like Lorraine!!!

Thought it was time to update my wardrobe so went to my local Men’s Wearhouse during a recent sale. Had very good with experience with one of their salesman, Hiram who took time to talk with me while juggling several customers at once, making sure I was happy with our selections. The service here and clothing quality is superior to what I’ve encountered at Macy’s, with better fit nicer fabric, though you’ll pay a little more. Well worth the price though (when running a sale). Displeased with their tailoring however — after waiting 2 weeks and 2 days to have four pairs of pants to be altered, they weren’t ready when I went to pick them up on their due date, and were being ‘pressed.’ After fifteen minutes, they admitted that one pair was never altered, so waited another fifteen. Should have used Vaccaro in Nutley who never lets me down.

Came to MW to so my little cousin could rent a prom Tux ! The store was very crowded but they have a nice system where you sign in, look at your options while you wait then get fitted and order for the last step. Problem is you pick from all the options to get called and realize what you wanted is no longer an option. No worries they have a great selection so option two was great also. In the craziness of the store they measure you have you pick from the book and place your order. They even offered a coupon before she knew we had one. For the cost to rent a tux we could have purchased a suit BUT then we realized the tux rental comes with — shoes, vest, tie, cufflinks, studs, socks and its ordered to fit and all that stuff would require more shopping and eventually cost much more if purchased separetly. SO we ordered about a month in advance and picked it up two days before the prom. There were a few issues that came up… no pocket square and bowtie in a solid color when we requested a print. No worries it all still looked very nice together and the jacket although to big was altered on the spot (addl 7 dollars). I would for sure recommend this place to someone else who needs to rent. I would just go if possible when its lees crowded so you can iron out any details to ensure you get what you want the first time.

Had to get fitted for a tux for a wedding. Should have gone the opposite direction to the Rockaway mall. Not because the fitting didn’t go well, the employees were very professional actually. It’s just that this whole area is a cluster****.

So like many people, they have encountered many rude salesmen at any MW. I myself have encountered these kind of salesmen at various MW across north and central NJ. I had the pleasure to have Will help me out. He helped me coordinate a great outfit for an event I have this weekend. They were semi busy but he was able to multi task between myself and other customers at the same time. He took his time and seemed to really care that I looked my best at this event. He brought to my attention I had a $ 50 credit on my account that I completely forgot about and haven’t used from a previous event. Will is an absolute asset to this company and took his time to make sure I was a very happy customer. He went beyond for me and I truly am grateful I got his help last night.

Eeh…
This place is just a place full of clothing… Pick up what you need and leave…
But if you need any help, It gets difficult…
I bought a suit here about a year ago and I wanted it to fit correctly… The problem is that I actually don’t know how a suit is supposed to fit… I’m the kind of guy who has to leave it up to the tailor and that’s a bad idea at this place…
I picked out a suit and all the salesman had me visit the tailor for alterations… All the tailor did was adjust the length of the pants?!?
My tailor back in the day did about 30 different measurements to a suit so that it would fit me perfectly… I don’t know what the measurements are, but I know they make a big difference… It was almost like the tailor and the salesman were being lazy and not wanting to go the distance for a paying customer…
Anyway, I payed for my suit and asked the cashier for some collar stays… Behind the counter, they had a variety of cufflinks, tie clips and accessories… I figured they would have some… But she didn’t even know what they were!.. She had to call the manager who told me they don’t stock any?!?
My suit didn’t fit correctly and after my lackluster experience here, I refuse to go back to alter it… I’ll go somewhere else from now on…

Rude and unorganized… I took my son to pick up his prom tux, waited over a hour. The salesmen were rude, their pickup system is totally unorganized and crazy. I didn’t like the way the pants fit, the guy ignored me. The vest was too big, he impatiently told me to adjust it (which we did and it was still too big) and he walked away. NEVER will I do business with this place again.

If I could give less then one star I would, this place is the worst. At first I thought it was just the girl that was helping me but then the manager got involved he is a huge scumbag with a terrible mustache. STAY AWAY FROM THIS PLACE they are thieves !!!

The worst part of our wedding was the tux rental. Rude, unprofessional and one mistake after another, HORRIBLE STORE!!!

I don’t know about other people’s bad experience as noted on Unilocal but for me visiting this MW was wayyyyyy better than a few others I have been to. The Edgewater one is particulary bad as they have high headed and cocky salesmen over there who look down upon you and talk to you like you’re crap if you so much as breathe the statement to them regarding being on a tight budget. Anyway, why I give this Totowa MW 4 stars is solely because of this one gentleman who works there and his name is Maurice. That man is just absolutely amazing!!! Right from when I entered the store, he came over to assist me and was multi tasking between me and another couple but he neglected none of us.
And then he was just soooo good with sizing me up and getting the best suits out for me. HE patiently made me try a few one after the other. And then very patiently got matching shirts and shoes for a couple of the suits for me. No attitude, no lack of patience just purely a great salesman is what Maurice is. He is a great asset to this store and he deserves a kind of a promotion wherein he can teach other sales people too how to make a customer feel special. Maurice helped me select a couple of great suits and was very willing to work with me on discounts and getting me the best deal possible from MW.
I would go to this store again just because of this experience due to Maurice. Keep it up guys. But at the same time I would also caution the store to pay heed to some of the other negative feedback on here.

Hmm… where do I begin? If I could give them –5 stars, I would!!!
My fiancé got his tux rental from them for our wedding, and they were unprofessional, rude and demeaning. It’s felt like they were doing us a favor by helping us… clearly customer service has no meaning here.
First time we went to go get measured, no one told us where to go. We found the tux rental people who were very busy, which was fine. We signed in on a sheet and put our name down, we asked them how long it would be and they said 30 mins. Well 30 min came and went, then it was an hour… and still no one bothered to come over to let us know what’s going on. So we got up and left, ended up going to another location to get measured (Raritan, NJ location).
Next, the week before the wedding we had to figure out where to pick up the Tux. Granted, the fact that my fiancé ordered his tux and got measured was different, so we wanted to double check on the pick up location. We walked into the store, this time they had no customers there, and asked about where he should pick up his tux. The man was like, oh its at the place you get measured (the Raritan store). My fiancé and I said, well the Raritan store told us it would be coming to Wayne, and we asked him if he could just check in his computer system, he was like, why… I already told you. What was so hard about him checking in his computer system? Its not like they had a billion customers to service… as a matter of fact, the store was totally empty, and they had 2 guys in the tux rental place just sitting around. So after much coaxing, he moved his lazy self over to the a computer, checked on the pickup date and location and told us.
And ultimately, it turned out the pick up date was WRONG which thankfully my mother-​in-​law had the sense to call the week of pickup to double check.
so simply put, DON’T COME TO THIS LOCATION!!! They are RUDE, awful, belittling and I don’t know why they are still in business.

I went there to receive my free suit from my wedding
I was greeted by the suit salesman. Once I told them why I was there they pointed and told me I had to speak to the rental people. I went over there and the gentleman I spoke with informed me I had to speak to the manager and he could not help me. So I am kinda standing around like a moron at this time, but one of the other guys from the rental area walked up and asked me if he could help me. He had overheard the guy tell me to wait but realized he could help me get the process started. I think his name was Maurice. He was awesome and definitely saved this experience from totally sucking. One of the most helpful sales associates from anywhere that I had every dealt with. This probably would have been a one star rating it it wasn’t for him!