Perfect Smiles

Been a Perfect Smiles patient for years — very nice staff and i like that they communicate with you via text for appointments (very convinient)
They even send you a ‘happy birthday’ text every year :)

The staff, the doctors, the facility, all A+!!! A special thanks to Kellie!!! You guys Are the best!!!

This place is a nightmare!!!
I was refereed by someone who is friends with Dr. Maher. I wanted a dentist near my home instead of traveling 40 minutes to my family dentist. I called to book my appointment for a cleaning and to have a crown re cemented. The hygienist was very nice although I don’t feel I received a thorough cleaning. It was too quick and my teeth don’t feel clean. There biggest concern was taking a full set of x-​rays. The dentist came in to do an exam, to my surprise it was not Dr Maher. It was a woman and she introduced herself as Dr. Dena, very unprofessional! I asked for Dr. Maher and I was told he was away and wouldn’t be back for a few weeks. I allowed her to proceed with the exam. Well, she found a problem with almost everything on my x-​rays. That is total crap. I am at the dentist every 6 months and have been seeing the same dentist for over 20 years. I have complete trust in him, I went here for convenience. My want for convenience was a BIG MISTAKE!!!
After the exam I asked to have my crown re cemented, the next thing I know «Dr. Dena» is injecting meds into me to get me numb… What??? Oh yes, she said I need to fit you for a crown… What the heck, the tooth has had a root canal and I HAVE NO PAIN!!! But she insisted. (nasty up sell) From that point on I knew I was in BIG trouble. I will try to condense this story. She prepped the tooth slapped on her idea of a temp crown, one assistant started to work on re cementing my temp (the only ting I wanted done) and she had to leave. So another girl took over (I was told she was in training) Well, I told her both the temp and my crown did not feel right. she said it was fine, it just feels strange because I was numb. Next, I was walked to the front desk. Another nightmare!!! But that is a story for another day. A few hours after I left I called and left a voice mail «telling» them there was a problem and DO NOT send my impressions to the lab. I said I need to be seen ASAP! I also sent an email stating this information. I received a call the next day I was there would not be a dentist in the office until Saturday. (My first appointment was Tuesday, they called me on Wednesday, and wanted me to wait until Saturday?) I made an appointment for Saturday and hoped for the best. By the way, she re cemented my crown crooked and it was stabbing me in the cheek, and the temp they made had sharp edges, it was never trimmed. By Thursday night both my crown and the temp fell apart. I called on Friday and left a message and sent an email that I would not be coming in on Saturday. I did not want to see Dr Dena again, I wanted to be seen by Dr. Maher. I received a nasty message from Linda (I think that is her name) She accused me of NOT SHOWING UP for my appointment and also told me I couldn’t get an appointment with Dr Maher until the middle of May. I haven’t heard a word from them…
My insurance company has been alerted and they are either going to charge them back. I have also contacted my attorney… Can you say Malpractice!!!
Perfect Smiles and Dr. Dena Constandelis should be ashamed. Dr. Maher you are no better, you didn’t even give me the courtesy of a return phone call (never mind an appointment with you)
THIS DENTAL PRACTICE IS NOTHING SHORT OF INCOMPETENT AND RUDE…
STAY AWAY!!!
J DiLeo

I am very surprised that there are so many bad reviews for here. I’ve been coming here for years. I just had to re-​schedule my appt. today and had no problems. I’ve had 2X/​year routine cleaning with X-​rays, filling, and a crown. They over-​charged me 1 time because I changed dental plans but gave me a check for a refund on my next appt.
I used to dread coming here for a couple of year because they had a dental hygienist (Puerto Rican lady) who was always angry at me because i didn’t floss and stained my teeth with coffee and tea. Luckily, a younger and nicer (Asian lady) hygienist replaced her and everything is better. I still drink coffee and tea and she doesn’t yell at me.
Driving into the parking lot may be an issue because I have to make a left across 2 lanes.

Well when we first started to go there I thought great office nice people that lasted 3 months. I will never go there again they have no clue what goes on. My mouth is worse off now and I had to go seek out another dentist to fix the problems totally created by this office. They left my husband literally without teeth and all they are interested in is making money, which would be fine if the work was actually good. My husband and I used to enjoy eating out this place ripped that away from us no lie. Stay away my only advice in the end.

Owner is commenting on reviews stating that only the negative reviews are posted. I can assure you, I had a horrible experience and I am still suffering the repercussions. I wish the owner would have cared about his clients as much as his negative reviews. I asked to speak with him however he is never at this office and did not care to speak with me. Most likely they are now realizing the client loss and actually commenting. I posted my review almost a year ago.

After living all over the world due to my career — I HIGHLY RECOMMEND Perfect Smiles. I have received SUPERIOR technical care with excellent customer service. Everything was explained to me in Detail from procedures to billing. (Who doesn’t call their insurance company before any procedure to ensure proper billing & coverage??)
Awesome Appointment Text Reminders! Fast Response with CONSISTENT, RELIABLE service!
All the Dentists, assistants & staff have Outstanding bedside manner. Thanks for all you do & for giving me Perfect Smiles!

It took me almost two years to realize that this office is very incompetent. So, I am spending the time now to write this review and save all of you out there some time and nerves. The staff is unapologetic for their own mistakes and they don’t try at all to accommodate the patient. After showing up for a scheduled cleaning today, they told me that I actually can’t get the cleaning done because it’s before the cleaning due date. I wasted a day of work to commute to their office just to be told that they can’t get anything done. Why did they schedule it in the first place, is it so hard to do your work well?! They could have saved me a day of work and money, but instead of apologizing for their mistake, which their rude «office manger» named Vickie claimed it wasn’t their mistake at all (preposterous!) one of their equally rude dentists told me that it’s best I leave. It’s dumbfounding to encounter this kind of behavior at a dental office where they should put their patients’ needs and concerns first, they should have admitted their mistake and should have been very apologetic to at least just appease me a bit (rule #1 for customer/​patient service). Obviously, I won’t be going back. They have been rude in the past and they have overcharged me for procedures well after the procedure was done claiming it was a mistake in their system (again office incompetence) and therefore I got a surprise bill months and months after a filling and after first telling me I won’t owe them anything after the insurance coverage. They also sold me MI Paste for sensitive teeth (after convincing me that I won’t be able to get it without a prescription and outside of a dental office) for $ 40 and hours after buying it I found it online for half the price.
I was a fan of only one of the multitude of dentists that work at their offices (inconsistency in sending patients to the same dentist is also one of their fortes) Dr. Joseph J. Olechowski, he was kind and actually really good at his job, the rest of them including the main dentist are rude, very harsh with their hands when performing their work, and insensitive towards patients.
I hope you save yourselves some trouble and not go to this dental practice. There is a flagged review on here that coincides with the true behavior of this office, please read that as well. I read Unilocal often and selfishly, I don’t contribute when there is a myriad of reviews, but the lack of reviews for this business forced me to write this review. Hope you find it helpful!

Seemingly friendly at first glance, however, upon further inspection… I found the secretary to be a bit unhelpful. We came 15 minutes late however had already filled out the necessary paper work online. The receptionist did not attempt to accommodate us at all. She told us we would have to reschedule. This was our first visit and our last. TYVM