Verizon

I went to this store to upgrade my phone. I dealt with the nicest lady ever. her name is Shivonne. She was so sweet and so helpful. I usually go to Verizon with my stress level through the roof because of past experiences but she made this visit so pleasant! I wish there were more people like her in the stores. I was taken care of and didn’t spend half my day there. THANK YOU SHIVONNE!!!

AWFUL!!! DISHONEST! HORRIBLE Customer Service! Went to upgrade a phone, the seemingly friendly salesperson also sold me an iPad ! She assured me after the initial purchase price my bill would stay exactly the same or go down a dollar or two ! She calculated it all out and told me with promotions and discounts this was accurate !! This was NOT THE CASE !! My bill was much higher! After hours and hours on the phone with Verizon and the Verizon store they assured me if I returned the unopened iPad everything will be taken care of! I immediately made another trip to Verizon and was told by the salesperson she was mistaken about the bill not going up and that she would fix everything ! ALL LIES ! On my next bill I have $ 55.00 worth of charges for the iPad ! I had to go back to Verizon again and after 90 minutes they assured me it was now refunded and fixed ! Not true I called Verizon via 611 they told me they only refunded part of the 55 ! Finally corporate fixed everything! DO NOT USE RT 46 Totowa Verizon ! They are either scammers and don’t care or just plain dumb !!

Well this is time I won’t get back. over the last 2 weeks I’ve visited this store 4 times and told a different story every time… it’s like they make it up as they along… and as for customer service? Forget it!
I would advise anyone planning to come to this store to bring a chair and put everything else in your life on hold! I wouldn’t even give them 1 star.
My advice to the people who work there: if you don’t like your job then leave. Other people would be happy to do it and provide a better service!

Very disappointed in the customer service at this store. Walked in ready to ready to purchase a Fios package. Spoke to a sales rep called Marcel & everything went well. Installation was supposed to be the next day between 1pm & 5 pm. I took a day off from work so i would be present when the guys arrived. Long story short, the guys never showed up, turns out Marcel put the wrong info on the system… The package i had been offered had changed from $ 109/​month to 149/​month. When i called to get him to correct the package and also arrange for installation, he said he would get it done & that he would get his manager to arrange a same day installation for me. None of that happened… I basically never got a call from him nor his manager. Overall experience was the worst! I will take my business elsewhere.

WORST EXPERIENCE. 59 minutes in the store for absolutely NOTHING. Walked in for an upgrade and had the phone and accessories ready to be purchased within 5 minutes. Once the phone was scanned and the box was opened, the saleswoman pulled the wrong phone. A half hour later the manager and woman were STILL trying to resolve the issue while attempting to explain $ 2 monthly charges. When I wanted to walk out and cancel everything, they told me my original phone was disconnected and it took another 15 minutes to re-​activate my original flip phone. WHAT A WASTE OF TIME VERIZON! For the future, everyone please check the phone box before you begin the activation process. It is Memorial Day Weekend and the store was very slow. Thank you for wasting my time and losing my customer. WHAT A JOKE! GET IT
TOGETHER VERIZON!

What can they do for me that I can’t do for myself. I know my phones iPhone Galaxy just keep being those sheep. LG HTC Motorola keep kick at that door it will fall like all those things built on a faulty foundation. I went in to get a case for my phone being that I drop it a lot. They showed me the defender case which is something I need cause I destroyed my previous one. They are very helpful people not annoying like the Clifton crew. Put it on your bill option is fun so I don’t have to charge it right now just pay it in 30 days cool. Sometimes you need that face to face everything can’t be done online.

My husband and I went in on Black Friday because I’ve been having consistent problems with calls and texts. We were assisted within two minutes of arriving by Carlos. We explained the problem to him and he said in order to troubleshoot the phone, I had to update the software. I spent all night doing it and we went back in yesterday. We were «helped» by a man whose name escapes me, who merely hit the reset button, which merely makes the phone search for more cell towers. He said, «You’re gonna have problems with iMessage, everyone does.» He said I should turn iMessage off and just use texting. I explained that when I do that, I don’t always get back other people’s texts when they’re using iMessage. He told me they would have to turn iMessage off too. Ummmm? Did you really just tell me to ask everyone to turn off their iMessage just for my benefit? We left and sitting in the car, sure enough, text messages are taking forever to send and a friend called by neither the call or voicemail came through.
We went back in and asked to see someone else. After about twenty minutes, Shavonne came over to help. After talking to her for a few minutes, Carlos, who recognized us from the day before, also came over to aide us. I don’t know if they didn’t know how to fix the problem or if it simply wasn’t worth it, but they asked if I’d prefer the upgrade or a replacement. I said I didn’t want to take one of my parents’ upgrades and would prefer a replacement. They said it would be shipped Monday and the original had to be sent back within five days of receiving the new one. My husband and I live in different areas and I said he wouldn’t be back here until Friday. So they said they would hold off on sending the replacement until Wednesday. I would just have to call Verizon and have it shipped – because they would place a note on my account to let Verizon know they had the manager’s approval. Shavonne wrote down all the instructions for me on her card and assured us as we left that she’d go make the notes on the account right away. Both Shavonne and Carlos were extremely courteous and helpful towards us. I appreciate it!

Worst customer service I have ever experienced. The general manager, Carlos was condescending, extremely unprofessional and down right rude. The salesman had an issue with applying a trade in gift card toward a new phone we were purchasing. When he went to Carlos for help, he basically told us there was nothing he could do and that we could purchase other things and he would credit that. Meaning we would have to pay full price for the phone. Another worker, Roman stepped in and actually had to show the manager how it could be done. It ended up they were going to credit our account and we asked that he do it while we were still in the store so that we knew it was taken care of. He argued with us that he wasn’t going to do it until he had time and would not be able to give us anything to say we were getting the credit. At one point he actually said «If you keep giving me an attitude, I’m not crediting you anything.» He laughed while we were trying to talk to him, tried to speak over us, and basically treated us like children. I have a feeling if my husband was there his tone would have been very different.

Get ready for bad sevice and 2 hours of your life being wasted.

Great customer service assistant manager was extremly helpful with helping me pick out a new Motorola rival phone he explained every detail and all the attachments I could get with my phone I was really pleased with the service