Forest Appliance Service

I love using Forest Appliance. We just purchased a new washer/​dryer set on their recommendation and we love them. We purchased all of our remodel appliances from them 8 years ago. For repairs they are responsive and very reasonably priced once appliance is out of warranty. It seems that we almost always have to call for fixes soon after delivery of a new washer or refrigerator no matter who we purchase from, but trying to get good, prompt repair service, including warranty service, from the big box stores is so terrible. Forest Appliance comes quickly and gets the work done. No calls to automated service departments and multiple repair people who never fix the problems. I think Forest Appliance is competitive with their product prices and no delivery or hauling away fee, at least in Pepperell – I’m glad we have such a convenient local appliance store. (I see a recent reviewer that is very unhappy with their service, that’s too bad and I’m kind of surprised, but I’ve never had that problem.)

Fridge wasn’t cooling very well so called out Forest for a service call. Service tech was very knowledgeable and diagnosed the problem quickly. The part wasn’t too expensive. Always cringe at the cost of the service call itself, but they were cheaper than my alternative.

We’ve been using Forest Appliance since we moved to Townsend 15 years ago. Nothing but praise for their hard work, dedication, and knowledge. Always feel welcomed like you’re a friend rather than a wallet. If you’re buying a whole new kitchen or just need a part for that 40 year old stove they’re the place to go!

Cant say much good about Forest. First say machine can’t be fixed cause parts aren’t available, Manufacturer says parts are available, OK maybe they are but will cost you, manufacturer says no cost, OK maybe we can get parts but you got to pay labor, manufacturer says no labor, OK maybe they can fix it when parts come in, Parts are IN! Oh but Forest canceled their appointment at the time they were suppose to be there, next appointment guess what? they didn’t order all the parts, been weeks and still isn’t fixed

I found this place by accident. It is a downtown location with a few parking places in back. They have a lot of appliances in a small place. It is neatly arranged and they are competitively priced. I made a purchase on Wednesday and they delivered on Thursday. They called to verify on Wednesday nite and an hour before they actually delivered on Thursday. The two men who came were polite and neat. I will be back to purchase again.

We were very pleased with Forest Appliance. The previous owners of our home had purchased all of their appliances from Forest, so when we decided to redo the kitchen we paid them a visit. We told John out budget and he worked to get all of our appliances, tax, and installation within the budget. He also recommended a local countertop shop, who we were pleased with as well. Forest Appliance did a great job coordinating the installation, so I was never without a refrigerator (they removed the other appliances and came back with the new ones after the countertops went in– all within one day). We will recommend Forest to all of our local friends!

Do not trust the owner of this company.