Brooks – Huff Tire & Auto Centers

I’ve gone to this establishment several times. There are certain people you can trust here and some you can’t. Today I went and saw there was a nail in my tire (as one of their workers put air in my tire) so instead of patching it, I was told that there was also a bubble in my tire (along with the nail)… I didn’t see this obvious bubble (that I requested to see) when I pulled over and inspected my tire before arriving at the shop. The sales manager said that they couldn’t put a bubble in my tire, after I told him that I inspected my tire before bringing it to them and didn’t see a bubble. He kept arguing that the bubble was caused from impact so they couldn’t put the bubble in my tire. So this bubble resulted in my third tire purchase from them in 6 months. I feel that the sales manager at this establishment takes advantage of people that have a history of paying for repairs without asking questions. It’s sad because they ruin their possibility of having returning customers. If you look past the shuttle, «clean» waiting area and bs customer service you’ll see the under lying issues. They do stand around a lot which is the reason for the long wait times. Most people writing these terrific reviews are women, sad to say.
P. s. They also go through your car «looking» for wheel kicks instead of asking where it is. When I got home after leaving their shop my trunk was a messed and they had gone through my work bag… Looking for a wheel lock that they could’ve asked for, because I was sitting in there «clean» waiting area.

MD Safety Inspection — they reported that they’d found alignment and other issues that weren’t present, then tried to quote me for a repair.
Brought vehicle in for MD Safety Inspection, five hours later when I called to ask if it was done they said it had failed on alignment as well as «rack issues — power steering leak». I was told they were working up a quote (and that’s why it had taken them so long to finish it?) to fix it for me. I obviously declined the repair as the car had been inspected in the state that it’s from, four days prior, and had no trouble found by the dealer (still in warranty).
Brought vehicle to the dealership that I was planning on using once it was registered/​titled/​tagged, and paid them to do another inspection. They found no trouble. No alignment issue, no leaks. Asked for double-​check, showing them Brooks-Huff’s results, and they said there was no way there was a problem, and provided me with printouts and visual evidence that there were no leaks and no alignment issues.
I’m extremely upset that Brooks-​Huff reported serious safety issues with my car when there were no problems. I feel that they were attempting to take advantage of me, simply because I’m female and not an established customer. You cannot tell whether someone’s an engineer based on their gender, and I’m so offended that they’d tell me that there were safety problems that weren’t there — vehicular safety is very serious.
I have submitted a request to the business for a refund and have not yet heard back from them. Considering that I submitted a web request for an appointment and never got an email back on that (I called shortly after submitting it), I’m not optimistic at all that they’ll do anything about it.
Updated to add: refund received. Manager was gracious and a little contrite, other tech that was there kept trying to state their past service record in an offputting way, and another customer was there demanding a refund as well.

Still my go to spot for the past 3 ish years. They even have a «shuttle» service… if you want to go somewhere nearby (perhaps go to the mall?) They really look out for you because like in any good company with great customer service, they take care of their customers so they come back (well only when they have problems with their car…).

I am a loyal customer to Brooks Huff and I don’t trust my vehicles to anyone else. Great friendly service and I’m treated like their only customer. They do excellent work and I haven’t been disappointed. Tires, oil change and just about anything else you can think of.

Very professional shop. Brought my vehicle in for an oil change and inspection and required some additional work to pass inspection. Initial quote on the additional work was a bit pricey, but the staff worked with me to find a more competitive price point.

They have me sold, I will be a customer for life! I recently experienced Brooks-​Huff through a Living Social Deal for an Oil Change. Which only ended up costing me I believe $ 2 – 3 for the disposal of the oil. However, they were incredibly friendly, I walked in for my appointment time, which they were ready and waiting for me and had me in and out in 30 minutes,
They by far have one of the nicest waiting rooms for an auto center so I had no problems spending some time watching tv and even chatted with another friendly customer. They are absolutely excellent, it was a little hard getting off of York Rd where they are if you are anywhere near rush hour, but for such great service I don’t mind it. I look forward in returning to see them for additional work for my car!

Strong wi-​fi, tv, clean waiting room and bathrooms. Got four new tires put on and an alignment in just over an hour. Took my car back when they said they would and had me out the door in a reasonable amount of time. Very happy with the service.

Brooks Huff is just fine for routine maintenance such as oil changes, alignments, and brakes. However, if my car wasn’t more than 13 years old I don’t think I would bring it here. The staff is always pleasant to me but I always dread bringing my car in because I know I will be stuck there for at least 2 hours even if it’s just for an oil change. I feel as though they don’t even begin working on my car until I ask for an update after being there for an hour.
The quality of the work seems to be fine but I just never fully trust any mechanic.

Not your average tire repair shop. Clean, inviting waiting room. Quick and courteous service. Keurig coffee, not your typical mud coffee. Clean restroom. Was pleasantly surprised. Will definitely return to this location for service on my vehicle.

Staff was very friendly and waiting room was clean and stocked with coffee/​donuts. I didn’t have an appointment but they were still happy to work me in. I waited a while but it was nice of them to have a shuttle option for customers to go to the nearby mall.
Was only there for an oil change but they suggested I get my tires aligned too — cost $ 89.99 but they gave me a $ 10 coupon from their website and another $ 10 off for writing a Unilocal review. Unfortunately I found out that my boyfriend got the same tire alignment somewhere else but it only cost $ 30!
I would still recommend them for their service though :)

I have been a Brooks Huff client for about 20 years. Over the duration of time I had the need for various services from change of tires, alignment, breaks etc. I find the service always executed with care. The management is consistent with few changes. Trust is important I feel confident that I will always be treated fairly. This is an honest business with terrific and reliable service.

Great customer service. Took time to explain everything. No pressure to do extra work. Oil change did take 90 minutes, even with an appointment.

I WAS a loyal Brooks Huff customer since 2007. That is until they kept telling me I needed nearly $ 700 worth of work done on my vehicle. Over the period of 4 months they kept insisting, everytime I stopped in for an oil change, that I was in need of maintenance work on my vehicle. I finally decided I should probably have this work done, despite my car running fine. Before I called to make my appointment I decided to get a second opinion from a co-worker’s family member that owns a repair shop. I figured it couldn’t hurt to get a second opinion and maybe he would be able to cut down on the overall costs.
I dropped my car off and gave them the estimate for Brooks Huff so they knew what to look for. About 15 minutes later the owner of the shop came back in and told me I needed nothing done to my vehicle. They checked all the parts that Brooks Huff said I needed replaced and that everything was fine. I was in shock and extremely angry.
My trust in Brooks Huff is completely gone, I don’t think I would even go there again to get my oil changed knowing that they could do this. I always thought they ran a nice and honest business; the staff has always been friendly, they are very clean, and the shop looks welcoming. However, after this incident I am done with Brooks Huff.

Great customer service. Thorough car check. Came in to fix my tire because it popped and to get an oil change. They found one of my lights out, bubbles on my tires, and that my rear axel was unaligned. They fixed all of it-​replaced my tires, realigned my car, changed my oil.
Overall good experience. It took a while but mostly because they kept finding important things needing fixing which is great bc I don’t know much about cars and making sure my car is safe and in good condition is definitely a high priority. I waited in the waiting room from 9:30am till just after noon and enjoyed free tea/​coffee, Dunkin doughnuts, watched tv and messed around on my phone. I would definitely recommend coming here for any of your auto needs and I will probably be coming back.
I did, however, knock off a star because I specifically asked to refill my windshield wiper fluid and they said not to worry about it as it was something they routinely did, but they forgot to. Still no windshield wiper fluid for my windows :/​. Also, I said that I saw the coupon for a discount on oil change online at the very beginning of my visit but I think they forgot to give me that discount. They did, though, take of $ 10 for writing this Unilocal review which is nice! One more thing, it would be nice if they had free wifi in the waiting room. They should post the passcode somewhere on the wall so that everyone waiting could have free access. These are all sort of minor things but would definitely change my vote to 5 stars if they had catered to these little details.

I was there for an oil change I purchased through livingsocial, and this location is so far the best oil change deal I purchased through those coupon deals. They are busy so I recommend you call them ahead of time to schedule your appointment. When I called, I was told that I will have to wait for an hour, since I wanted it done the same day. They were very courteous, and to top it off, they even changed the brake light for me just because they noticed it was out. I totally recommend this location of Brooks-​Huff for any auto-​care needs!

I would not give this place my business again. I took a 2001 Ford Taurus in for a ball joint replacement. They did the repair, but did not catch the bigger issue-​the aluminum knuckle was crushed. Another mechanic (a family friend) found this issue and fixed it.
At the end of the day, honesty is the most important thing about a mechanic. If you are a car novice and need major work done, I would not trust them to shoot you straight about your car issues.

Friendly, efficient, honest and inexpensive. If they were open a little later, this would easily be a five-​star rating. I had a very quick tire repair done at a reasonable price. If you get a flat, and you’re in the area, there’s nowhere else that I could recommend. Great work guys, and thanks!

I took my car in for an oil change and I was extremely satisfied with the customer service and the service to my vehicle. The guy at the counter was friendly, personable, welcoming and seemed trustworthy.
I will definitely take my car back to this same location in the future.

After getting oil changed at Brooks Huff, I started to notice a small leak that barely made a puddle after four weeks of parking in the same spot. I then took it back to them to get it checked out and I was told that I needed my transmission pan, gasket and filter completely replaced for $ 250.
I decided to wait a few days to get a second opinion then noticed the small leak became an active leak after they checked it out. I would have big puddles after parking for only an hour. I decided to get the repairs done as suggested, then I was told it would be another $ 190 on top of the 250, for flushing the transmission fluid, totaling at $ 440.
I was very skeptical so I took it for a second opinion to a nearby mechanic. He checked it out and said someone loosened the bolts to cause an active leak!!! He tightened it and the leak stopped. He did all this for free, while Brooks Huff tried to charge me 440 for a leak they caused!

Brooks-​Huff is a local chain of tire/​service shops up and down the 83 corridor. They do a good job changing my oil, rotating my tires, swapping out my wiper blades, etc. I had my oil changed and tires rotated in about 1 hour. If you don’t want to sit and wait in the waiting area, they have a shuttle to zip you back and forth. Book an appointment to wait for service or drop it off and pick it up later. I like that at this location my car comes back as clean as I left it, meaning no greasy steering wheel and finger prints all over my car. That’s a good thing!