Cellairis

My Samsung locked up when I set back to factory default setting (A-​ok up until then but giving to friend). Cellairis said they could reset the software and to come back in an hour. The quote, for $ 60, was 30% less than first kiosk and Tmobile store no help. I say. a work order, a deposit, a receipt for my phone? The woman says no. just come back in an hour. I return to find my phone in pieces on the counter, that I need a new motherboard and that repair (re-​assembly) is $ 130 and that prepayment is now required. What do you think? Ironic that repair cost is identical to current street value of the phone (ebay/​amazon search on Oct 15, 2015)

Went online looking for a cellphone repair shop in Towson Town Center and came across this place. On their website they have a coupon for a free cellphone charger and a free screen protector with the purchase of any cellphone repair. I’m thinking perfect a screen protector since the reason I’m here is because the phone was dropped and the screen cracked. Well, after the repair I presented the coupon and was told, «You have to sign up for a new service». I then read the coupon to her and she had no clue what I was talking about. She called someone else who she spoke to over the phone. She then told me, «That’s only for the corporate company we don’t accept that but you can buy a screen protector for $ 45». Ummmmm, ma’am this coupon has your company name. The «corporate» website directed me here and now you will not honor the coupon. Then she tells me, well I’ll give it to you for $ 25″. That’s ok ma’am I’ll get it off Amazon for $ 5.
The fact that she tried to sell me something that I had a free coupon for was irritating! At least they fixed my screen which cost me $ 100.

I brought my iPad in to have the shattered screen repaired. I was told it would take fifteen minutes, but then they called me a little later and said it would be a few hours because they needed someone to drive the part over to them. I rather wish they had checked on that first before taking on the job.
That having been said, the lady at the booth was friendly and professional, she kept me thoroughly updated on progress, and the repair job itself was well done. Considering I still got my functional iPad back without too much wait and it only cost me $ 150, I can’t really ask for more.