Ideal Image Towson

This review is more so geared toward my very recent experience I had with ideal Image costumer service representative. I didn’t get a chance to get to the location. I was offer a scheduled time to come in for a Free consultation when I replied back she told me that the slot had already been filled. I was very furious because I was seconds away from the ideal image center. I quickly called customer service and of course I couldn’t get a hold of the representative I was emailing back-​and-​forth so I spoke to another customer service representative who told me that «they get a lot of calls each day and it is very hard for them to hold a spot because sometimes people don’t check their emails for two days» and I proceeded to say that there should be a standard procedure where if you offer a customer a slot they should have up to what ever amount of minutes you choose in order to respond to the message. I did not have enough time to respond to the message before my slot was taken away from me. I am highly disappointed and very upset with the way that they handle scheduling an appointment, not to mention me driving all the way there just to have them tell me that they don’t have any openings for the night, sorry. I also asked to speak to the center that I would have been seen at and they told me that in order to book an appointment I have to go through the call center. I am very unhappy with the way things were handled and I will not ever recommend this company to anyone

Great place for advanced skin care treatments and laser hair removal. Highly recommend Ashley!

I had such a great experience at the Towson, MD location! From Kaitlin’s diligence to get me scheduled in an alternate location for a family emergency 5 hours away to Lindsay’s professionalism and truly caring demeanor every time I saw her, I was honestly a bit sad leaving my final session! Lindsay made me feel comfortable during my treatments and I am very happy with my results. Both of these women displayed genuine concern for me as a client and their customer service was top notch.

I am a woman and unfortunately, like many women, suffer from facial hair. I have read every pros and cons of electrolysis and laser removal for the past 2 years and finally decided in February 2013 to go with laser (btw I’m AA, mid 20’s, different laser type). I am a brand person and I didn’t have money upfront to pay for treatments so I decided to give Ideal a try after hearing many many radio ads. First the selling. Of course they want to sell you packages, they have to make money. The woman was knowledgeable, went over the lasers with me, the side effects, the expected time frame for less hair, etc. I came in with a list of questions, from sensitivity, to pain, to $$$, almost everything and they were answered adequately. I even had my father with me in case I forgot something (always a good idea to bring someone trustworthy with you for ANY cosmetic procedure). I set a monthly budget for myself BEFORE going in and my cost was under that monthly budget. I’ve read other reviews about the cost and how they say it’s one cost but it will be 50% off since you came in today. No, that’s not true. You can always go in for the consult and if you change your mind, wait for another «radio» promotion. The main reason why I decided to go ahead with Ideal was for the financing and the fact that I only have one face so why not go to a place that thousands have gone to and that has been around for years.
Now the treatment… First its very ridiculous to want a test zap before treatment. Just know, the laser pulse stings, and the bigger the treatment area, the more zaps you’ll get, therefore more pain. On a scale of 1 to 10, for me its a 5. The zap pain last for 20 seconds and since I am only getting my chin and neck treated, the whole session is under 5 minutes. You walk in treatment room (very clean), they check to make sure you shave (please shave!) and they cover your eyes. I’ve had two great sessions and both techs talked the whole time, every time they were about to zap me. In the end, the tech applies aloe and made friendly chat. You make the next appointment 10 weeks out and wait for the results. My sensitivity last about 30– 45 minutes after treatment. The next day, I cant even remember the pain. It is a long and pricey process but the results are worth it. Always do your research (we do live a Google age) and make the decision based on your pain tolerance and wallet. Personally, if you can get a Brazilian wax or threading, you can make it.
Since I paid via financing, I pay as I would any bill monthly. I have not had any customer service issues with Ideal Towson.

The only thing that they are good for, is selling you the procedure. But they never explain you how painful and torture is the laser procedure. They don’t even give you a try before they charge you to see if you can tolerate the pain. Apparently they enjoy looking at you screaming, moving of pain and just offer you to buy a numbing cream, that even after all the money that you spend there ($ 7,250 in my case), they don’t have the courtesy of applying it on you for free. When that procedure started I was in a lot of pain (scale level 10), the nurse insisted on finishing the back of my neck and I was doing the impossible trying to tolerate that real bad pain. IT WAS A TORTURE, they charge me to treat me like a thing or a slave torturing me, not a human. Appointments for treatment?, they don’t even have one available to tray again with the cream during the next 20 days. So you pay to get tortured and to feel nauseous during the treatment, and dizzy after it, to buy a numbing cream, and to be in a long waiting for a next treatment. These things should not happen when you just paid $ 7,250 for a treatment.
I want to leave this here for the record, because I make them responsible of anything that happens to myself now and in the future. Is not funny to get torture, to feel nauseous and dizzy. I didn’t pay for that and they never at Ideal Image told me how painful it was and didn’t even let me to have a trial before to see if I can tolerate that. This is on the record now, and if the torture continues next time during my next appointment for treatment, even with the cream, I will sue Ideal Image for medical malpractice. Is obvious that for this people the money goes above their patients. SHAME ON YOU IDEAL IMAGE!

I had my first consultation with Mimoza today, and signed up! She was a such a pleasure to work with. Very patient and helpful. Can’t wait to get started!

I love this place. Everyone is super friendly and welcoming. They are great with sticking to your appointment time and their hours are flexible enough to work with my hectic schedule. The office space is beautiful and always clean and I love how they have coffee or water available while you wait. Best of all I appreciate that there services have affordable payment options.