Patient First

I went to this Patient First once after a car accident to get checked out. This place was a joke…
THE GOOD…
–easy to find parking
THE BAD…
–so many people in waiting area coughing everywhere and it was very crowded
–long wait time
–after giving my insurance info they still found a way to not charge me right… they billed me with someone else’s insurance… took a few phone calls after the fact, but finally got cleared up
–couldn’t take x-​rays
–waited for a bit in room… nobody really checked in
Overall, I still needed to go to ER so this place was useless. I’d only come here as a last resort.

Arrived 8pm for my son having stomach ache.
After 2hr 30min waiting, decided to a nearby ER to get treatment.
Not sure i am coming back to this place again. Not friendly service and wish they get organized better to treat patient timely fashion.

Usually I love these guys but I get here at 8 in morning. Tonight I came at 9:30 and you would have thought they were giving away free drugs!
Towson U coeds all over lobby eating dinner they brought with them, like out of Animal House.
Still waiting an hour later just to get a prescription filled.
The positive is the staff is friendly the negative is either the Dr is slowwwwww or his bedside manners are so good he spends a lot of time with patients.
Moral of story either get here early or plan on having dinner with the kids in the lobby

I was very disappointed with this location. I have been to patient first in rose dale and also in bel air. This one had to be hands down the roughest and rudest patient first I have ever gone to.
I am allergic to bees and also to certain spider bites because of the venom they carry. I woke up with a spider bite on the back of my neck and was having some itchy, give reactions. So I called the bearer emergency room/​minute clinic which was patient first. I asked them if they accepted my insurance and told them I was on my way and I was having an allergic reaction and did not have my epi pen because it was out of date.
The woman told me to come in and I would be triaged immediately. When I arrived a snotty middle aged woman was at the front desk. I filled out the electronic waiting sheet and she called me over. As soon as I sat down I gave her my id and insurance card. I had a temporary insurance papercard because I was waiting for my new card to arrive. She told me that was unacceptable and that I needed the hard card. Even though the insurance policy number is the same? I asked if she could call and verify the policy and she told me I had to do that! I have never heard of such crap! Any other hospital will verify insurance them selves.
But wait it gets better, this arrogant woman then told me I had an outstanding bill from a patient first in a different county! I told her that I have only been to two different ones and my insurance covered my bill… Mean while I am having a severe allergic reaction and the itching was getting worse my throat was itchy and it was becoming harder to breath. I said to the woman so you are refusing me medical treatment because of a bill that is not mine? That is illegal!
So I demanded I be seen and get my shot to stop the itching and hives which were clearly visible. So the woman told me that she would get a nurse to evaluate me and determine whether I was in a stable condition. I kid you not this nurse came out asked me two questions and said he’s stable and the rude woman at the desk said since you are stable we can not see you because you owe us money. So I demanded a managers name and number.
This receptionist then gives me the exact number to the same nurse that said I was stable… I was so annoyed but I was in a lot of discomfort and needed to get the epi pen. So I went down the street to gbmc where I was then evaluated and determined to be in a critical state. My breathing was tense and my hives itching and spreading. They issued me a shot of epinephrine and monitored my body until I was recovered fully!
I am so disappointed in this company and the way the nurse handled the situation! Luckily I am familiar with my allergy and knew what was going on and I sought immediate help after that untrained nurse dismissed my medical condition as stable! Had that have been someone who was unfamiliar about allergic reactions they may have died due to the lack of the nurses judgment! The fact this place was willing to allow me to die because I supposedly owed them money is absurd and this type of hospital would be better off not existing!!!
NEVER AGAIN! My life means to much to trust people like that!

I came here for what I thought was a burgeoning ear infection. They admitted me promptly and I was really impressed with how technologically advanced this place is. It’s also really clean — tissues, face masks, and hand sanitizer everywhere (perfect for a germaphobe like myself).
The PA and physician I saw were both bright, friendly, and kind and I wasn’t kept waiting long at all. The in-​house pharmacy is also really convenient. I will definitely come back here if/​when I have another health concern.

I get B-​12 shots on a regular basis because I have health problems and my stomach cannot absorb B-​12 on its own. So I’m tired all the time without it. I went here hoping to get my routine B-​12 shot (I had already went to a couple of other clinics, and they were out of stock). The doctor was extremely rude to me and refused to help me. You’d think I was asking for a controlled substance. This was the worst experience I’ve ever had with a doctor. Now I’m probably not going to be able to to go school tomorrow because of her, because I can’t physically get out of bed in the morning when my B-​12 is low. Thanks a lot. I gave the place 2 stars because the woman at the check in/​check out desk was friendly and understanding.

Sunday February 15. 1pm. Whoever the guy was working. The front desk wouldn’t even get off the phone to answer my questions. When I said something he just became ride and condescending.

This place is actual hell with florescent lighting. Every single member of the staff was been rude from start to finish. Techs, Nurses, Physicians = all rude and dismissive. Waited for about 2 hours and could see staff members basically gossiping and standing around. There was actually a tech eating a sandwich while talking to another staff member about another patients personal information that I should not have heard. Overall horrible experience. I’ll go to the ER next time.

I had a great experience here! I ruptured my ear drum a few weeks ago and came in here to see how it was healing and make sure there was no infection. The facility is super modern and the technology is cool. There were no other patients in there at the time, so the technician took my info right away. The thing I liked best was that there were no paper forms to fill out — everything was electronic! Instead of taking time to write everything down and then hand it to a tech who would just enter it into the computer anyway, the tech and I were able to fill out the information together, electronically. This is a great idea to keep things moving along in the waiting room.
The doctor I saw seemed knowledgeable and gave me some good advice helping my ear heal.
Also very convenient — prescriptions can be filled right in their facility! I didn’t use that service, but it seems smart to have that available for patients.

If I could it would be a zero star. Service is slow slow slow. Better off going to emergency room. Watched as blood drawn, guy had to stick person 5 times. Left a large bruise on arm that lasted for 2 weeks. Not a friendly staff at all. Please don’t waste your time going there. When it comes to your body go to the best, not the worst. They are not providing quality health care, only anxiety and stress.