The Sofa Store

Although we had a fine experience in the store while purchasing our sofa, I am forced to give only 1 star due to the delivery company that was used. Our sofa was carried inside while it was raining with no wrapping around it, the throw pillows in a garbage bag and the actual sofa pillows (which were removable) were not secured by anything. When the guys reached my porch (which was wet) and realized they needed to change the position of the sofa to fit it through the doorway, they flipped the couch which caused all of the pillows to fall onto my wet and muddy porch. Did I mention the sofa is white? So while they continued to move the sofa inside and I frantically cleaned the cushions (a new record of having to clean the couch before it even got into the house!), all the delivery guy said was «I will have the store call you». I filled out the paperwork and made a note of the incident and waited for a call from the store to send someone out to clean the cushions. Did anyone ever call me? No.
I will never buy anything from that store again and I suggest that you don’t either. Shame on them for hiring a terrible delivery company to transport two thousand+ dollar sofas.

AVOID! Triple the price of competitors! Utterly ridiculous. There were at least 5 employees string around a desk BSing on a Saturday afternoon. I don’t understand how companies like this stay in business?! Why do people keep supporting these companies who’s mail goal is to squeeze every dime they can out of you! STAY AWAY, and don’t support these crooks anymore!

We spent a good bit of time here. We had a friendly sales associate who was wise enough to be nearby if we needed him but to not make us feel like he was hovering.
The product is decent, and I really enjoy that I can single handedly build my own sectional however I want it. However, it did worry us, that with such a great product, like the associate was saying, why would there only be a 5 year warranty? At least on the structure if not the upholstery. $ 4000 is a hard commitment to make for only 5 years.
The showroom was clean and tidy and we were greeted promptly. We haven’t decided on whether or not to return, based solely on the price.

Went into store in the middle of the day on a weekday and not one person acknowledged my presence. After waiting approximately 20 mins. I left and on my way out I commented that no one approached me the entire time I was there. There was a guy on the computer and a blonde woman standing
by the desk area and neither one seemed concerned. I went elsewhere and spent $ 2200 on a pair of recliners. Would not recommend.

I went in here on a quest to help a family member find a rug and some furniture. I was impressed with the number of rug selections they have! This is a huge place and the sales staff isn’t overly aggressive, which I like. You can browse and decide what you like without having to have a saleperson tailing you the whole time:-) They had some really nice things if you’re looking to decorate your house!

The nice part about the Sofa store is that it’s not only sofa’s but enough furniture for an entire room! It’s a no pressure environment, which is helpful because I have anxiety about dealing with high pressure salespeople… They were all very nice and made me feel comfortable in the store. My sectional is really sweet and I got a rug to match as well. Ties the room together. I feel like I got a great deal on a really high quality piece of furniture.