Towson Sedan Service

This company should be ashamed of themselves and their license should be revoked. They are not safe for public use.
After seeing the subpar reviews on this company, I was very hesitant to call or book them but considering that I was a party of 8 people and going out northwest of Towson a bit, my choices were very limited and figured that I would confirm my reservation with them a few times and what is the worst that could happen?
So I called a day in advance and spoke to Crystal to who assured me that my party of 8 would definitely fit in the van that I booked with her. She said I was all set before even asking for my phone number, which should have been red flag #1. She said she put down what came up on the caller ID, which was my house line and a driver never would have been able to get in touch with me.
Since Crystal seemed less than competent, I called back a few hours later to double check the reservation. I spoke with another woman who couldn’t find my reservation, but found it after a few minutes since it was under my house line number even though it was supposed to be changed. This woman assured me it would be changed to my cell phone number.
She proceeded to tell me that my party of 8 wouldn’t fit in a van because they only hold 6 people and put me on hold to double check with someone else. She said I would have to book another car in addition to the van… so I did.
The day of my event arrives and because of the terrible service and lack of knowledge these people running this business have, I decided to TRIPLE confirm my reservation.
I called again and a man answered, sounding as if I may have just disturbed him from his afternoon nap session. He struggled locating my reservation because it still had not been changed to be listed under my cell phone number.
Long story short, he confirmed my 2 cars for 11PM at the location.
At 11PM… no one shows up. I call the company at least 5 times, and no one answers.
11:30PM rolls around and someone else from my party finally gets someone from Towson Sedan Service on the line… They tell him, they don’t know when they can have someone come out to us but can find out and call us back.
THANKFULLY, we were able to secure 2 Über cars that were luckily in the area, despite that it wasn’t a common place for über cars to be driving out to.
Towson Sedan Service should be ashamed of themselves for how they conduct business. Car service is a serious service when promising people a safe and secure ride from point A to point B.
People count on car service reservations and shouldn’t have to feel trapped and stranded on the streets (in the rain on this particular night as well) at close to midnight, after triple confirming a reservation.
SHAME ON YOU TOWSON SEDAN SERVICE!

DO NOT EVER WASTE YOUR TIME CALLING THIS SEDAN SERVICE!!! They are extremely rude and useless! I just called for a car, and was told to pick up my phone when the driver calls, so i get the call and I’m told that she will be here in about 10 minutes…30 MINUTES GO BY, NO CALL! So i call the sedan service back telling them about my car not arriving yet, and she tells me to call the driver myself and hangs up on me!!! ISNT THAT HER JOB??? Anyways, I call back and ask for a new driver very nicely and very calmly, Im told that she’s already put in a call for a new driver and to answer my phone…20 minutes goes by no call, So i call and a man answers the phone, I am explaining my frustration to him and what is going on, right in the middle of me talking, he rudely hangs up on me. Thinking and hoping it was a mistake, I call back, and you’ll never believe what they do, ANSWER THE PHONE ONLY TO RUDELY HANGUP WITHOUT SAYING ONE WORD. I was flabbergasted, and proceeded to call twice more, andd the sedan service did the same thing!!! do not call them!

I have tried to use them twice, and both times they did not show and did not call.
These were pre-​set appointments and I provided the dispatcher with multiple phone numbers to try in case they were running late, etc…
I never got a call and after they were over ½ late, I tried calling the main number and got no answer.
NEVER AGAIN!!! Terrible.

Talk about squandered second chances.
After some lukewarm experiences with this service in prior years, I recently was in a position to once again order a car for a trip to Penn Station. I called in early and was very careful to spell out my address, my name, and the time of pickup, 4:45 am.
Well, this morning rolls around, 4:45 comes and goes, and I am still standing outside. 5 minutes later I get a call from a rather rude individual saying «Somebody needs a Sedan?» I confirmed this and was told «I’ll be there in 12 minutes». This was 4:49 am.
Alright, that’s ridiculous. Being the careful sort though, I had gotten the cab extra early, just in case something like this would happen. So here I am, standing outside, in the cold, for another 15 minutes.
5:05 am. The phone rings. «Yo, I am outside your house, waiting for you». Umm, no you’re not, I am right here. «No, I am right in front of your house, _​_​_​_​_​_​. It’s off of Joppa Road!» I come back and tell him he is wrong. «I’ll need someone to help me with this», and hangs up on me.
Now, the street he told me was totally wrong and Joppa Road is a long way away from me. Tired of waiting for this incompetent, I just hopped into my car and went to to the train station myself, incurring the ludicrus parking charges for my week away.
Oh, by the way, I never heard from the guy again. Towson Sedan, once a good company, needs to take a good luck and who they employ, especially since he apparently lied to the dispatcher as well. One thing is certain. They will never get my business again, nor my company’s or anyone’s in my circle.

If anyone has another car service they use that is better, would love to to know what it is! I called Towson Sedan («TS») to pick up at 615 for a 7pm train. at 620, we called to check and they said that the driver should be arriving any moment. 20 minutes later at 635, we called TS and they still hadn’t come and they said they couldn’t get a hold of the driver and then hung up. I called back again 5 minutes later and the sassy woman on the other line exclaimed, didn’t you just call a minute ago? and i said Yes, but you hung up on me, and then she hung up again. I called again at 655 and i spoke to the other person working there and he said that the driver they were trying to contact, but couldn’t, was the ONLY driver available for the night. Let me get this straight. it makes sense to have TWO OPERATORS for ONE driver? PUT ONE OF THESE PEOPLE ON THE ROAD! I told the guy that they said they’d call us back to give us a status update on the driver and at that point, I’d already missed my train because they were 45 minutes late and that is completely unacceptable. Then he finally asks me if I want him to call someone else (if this was an option 45 minutes ago when you couldn’t contact your «only» driver, then why didn’t you contact them…45 minutes ago!!!) 15 minutes later, someone arrived on our driveway… An hour after someone was SUPPOSED to arrive. It was absolutely infuriating. The guy they sent was a 3^rd party driver. I got his number and from now on, I’ll be contacting him directly.

A day in advance I scheduled a pickup for 8:30am. At 8:35 I called and was told my car would arrive in a few minutes. At 8:45 I called again and was told the driver needed to speak with me. At 8:50 the driver called to say he was 30 minutes away and asked if this was a problem. I had a 9:00 meeting with a customer so yes this was a big problem. I called the customer who accepted my apology and graciously picked me up. I certainly won’t call these people for a ride back to the airport!

Of my three airport taxi experiences, this was the only place that didn’t give me a call before arrival and actually showed up a little late. Price was on par with other cabs. Interior was a little smokey.
Overall, I’d say temper your expectations from previous reviews.
** As an update to my original post, they’ve turned out to be more unprofessional than I thought. I can honestly say I will not be using this cab service again. Score downgraded to one star.

After my ridiculous experience with the cab, I riffled through the phone book to find a replacement for my ride. The tip-​off for Towson was their website and 800 number (1−866−321−4735). Fine, they’re probably more expensive, but the driver was polite and helpful and the car was clean. I didn’t feel like I needed a bath after emerging.