I am only giving 4 stars because I have been in the vision center for frames and lens with a prior prescription. The staff is very nice and helpful. It took about 7 days to get the frames. My 9 year old loves the glasses. They were pretty inexpensive. She broke them in half a week later at school and they ordered a new set without hassle. They come with a 1 year warranty. They are open longer than normal businesses. The doctor doesn’t except my vision insurance yet, so I am doing the review as to the customer service. I will update later if she starts to accept the insurance.