Appliance Installation Specialists

Horrible experience. Two guys came to install our oven, informed us the person who came to give a consultation did it wrong. Then, did a decent job installing it, charged us a lot of money to «install and test», left because it was in working condition. When we turned it on, did not work– only to find out they did not actually test it at all– or give us any information about why it was not working. They did not give us a refund, on their website — they say work is warrantied, when they did not perform the services we paid for. The manager calls me, tells me he won’t consider any other option of payment since they put an oven in a cabinet, and hangs up. Worst experience.

Terrible experience. Millbrae Furniture & Appliance said that they were authorized Sub-​zero installers. However, they didn’t install my Sub-​zero unit correctly, a piece subsequently fell off, and they left fingerprints all over the unit and claimed they didn’t have any cleaner to remove the fingerprints. On top of all that, they failed to honor the price that Millbrae Furniture & Appliance quoted. Try BSC Culinary for amazing service and installation.

My experience with AIS was horrible, I purchased a 48 Samsung refrigerator (which I love) along with other appliances for my kitchen. Western Appliances recommended AIS. They had a few cancellation so they were able to install early. Sammy, Chase, and Drake showed up and in my opinion did not want to install the unit, they did not even open the box until I got Shawn on the line and he talked to them. They finally installed the refrigerator, when I saw the unit I was so UPSET, they put two 2×4 pieces of wood under and the grill over but now you can see the wood. I called Martin at AIS to come back and remove the wood and they are ignoring me and making excuses. I had Mike the manager of Western Appliances come to my house to measure the opening for my refrigerator and so far I’m still waiting to get this thing fixed. The rest of my appliances are Thermador.
I should add that I refused to pay AIS until they remove the wood so I can get a trim piece.

Our experience with AIS was the best we have ever had with an installation company, or any home improvement company for that matter. The tech’s they sent out to install a our built-​in microwave (which included the delicate drilling of holes in our tile backsplash) were Bobbie Simmons and Chase LaVelle. They were very professional, organized, on time, etc. Martin was our main contact, and it was a pleasure working with him.
We will be using AIS from now on for any work we need done if they provide that service.

I ordered a 42″ built-​in Sub Zero refrigerator from Cherin’s Appliances in San Francisco. They strongly recommended I use AIS to remove my 42″ built-​in Monogram and install my new 42″ built-​in Sub Zero refrigerator even though there were more economical options available. AIS sent Mike and Bob for their pre-​site inspection and both of these guys were a part of AIS’ four man installation team that removed my old refrigerator and installed my new Sub Zero refrigerator. They protected every inch of stair and flooring during the Sub Zero installation and removal of my old refrigerator. Mike and Bob took all the time necessary to be sure the electrical and water lines were properly connected and that each kitchen cabinet and refrigerator drawer all opened and closed easily as if this Sub Zero refrigerator was part of the original kitchen remodel instead of being an after the fact replacement. Too often you hear people claim «you get what you pay for» when trying to justify being overpriced but in this case paying more for AIS to install was absolutely worth it to me. I would strongly encourage anyone with a challenging Sub Zero or Wolf installation to contact AIS in Livermore CA. because chances are you will be more than happy to pay AIS for an absolutely top notch professional installation like I was.

It’s been a couple of months since Matt and his team installed our 30″ Thermador refrigerator. These guys are the best! Super intelligent, careful, professional and thoughtful. Our job was very challenging and it required four men for about three hours. Matt led his team with the utmost perfectionism. When one is spending this kind of money on high-​end appliances for small San Francisco flats, the stakes are high. Somehow, the guys were able to get the new fridge installed (with about «to spare on all sides), perfectly balanced and aligned, and the old fridge out, without damaging or scratching our walls or floor. There was a small glitch (a part was missing) and Matt came back as soon as Cherin’s located it. He personally finished the job. I hate to say it, but sometimes install teams are not the brightest folks… I was really nervous about the complexity of the job and the difficulty of doing it right within the tight confines of our space (and two steep flights of stairs) but Matt really inspires confidence. He is a very smart and competent installer. Of course. you are paying top dollar for this expertise, but it is well worth it. I highly recommend AIS.

First never called me back after I leave a message, and then claimed when I followed up a week later that they were having phone problems. The lady I dealt with at first was nice. It did take over a week for an estimate without a site inspection. They wanted to charge $ 150 to plug in my refrigerator, it’s not a built in, and they weren’t going to delivery it. For the site inspection estimate, I was given a 5 hour window for an inspection, then e day before they shortened it to 2 hours. When there was 20 mins left of window I called as I couldn’t stay home all night, I had already cleared schedule for 5 hours. Guy can’t reach his installer, so says he will call me back. Hr calls me back with five minutes left of my window and says guy is held up and won’t be over today. Doesn’t say sorry, sounds like I’m annoying him., so I called him on it. He gives me a sarcastic sorry and says maybe he can fit me in two days from now. I say okay, if I can be first customer so I won’t have to wait. He says they can’t tell what routes will be so they can’t say yes to that. I start to say I’m really disappointed in their customer service and are worried (as this was just a site inspection for an estimate) that they will be as unorganized come installation, the guy –Martin– says, then hire someone else and hangs up on me. I call back to ask for a supervisor or manager, mor even owner and no one answered. Don’t use this company.

AIS is a first rate organization in every way. They were called in by Bosch to exchange out a new dishwasher which was not working properly. They were so knowledgeable, extremely professional, and careful. They protected my porcelain tile floors with blankets, put a hard plastic surface next to the dishwasher before removing the old one and were careful not to get a drop of waster either inside my kitchen cabinets or on the floors. They then asked for a vacuum cleaner to vacuum out dust left from my kitchen cabinets remodel several years earlier. They gave me some special tips on operating my new dishwasher that I would not have known before. They are friendly, & you can tell that they love what they do.
I will only use them for all my appliance repairs in the future & will highly recommend them to my friends.

Don’t trust the quotes, they will just waste your time. I just asked them to leave when they told me it would be an extra $ 500 to install a built in fridge. I was quotes $ 300 to install a custom panel fridge, knowing it had to be secured into place (already in place, just screwed in) and panels installed. Only when they came, the price jumped from $ 300 to $ 800, apparently it costs over $ 100 to install a handle on each door. I politely asked them to leave. That kind of service is not service. Oh, and an extra $ 50 for a p trap when I was already quoted $ 150 to install a garbage disposal. Overpriced and dishonest. Poor customer service.

Fabulous service! We contacted AIS based on a recommendation from Airport Appliances, when we realized our original remodeling company had failed to mount the dishwasher correctly (we were SO done with those guys, we decided to pay someone else to fix it). Nicole responded to my e-​mail right away, and was very responsive thereafter as we figured out a convenient time for the appointment. They called the night before to confirm the appointment, and Chino called on the day to say exactly when he would be there. He was punctual, professional, friendly, and efficient. He explained what he was doing, made sure our floor was protected as he did the work, did a test when he was done, and cleaned up after himself thoroughly. He was then kind enough to check the installation on all of the other appliances, and reassured me by testing each one that they were alright. We couldn’t be happier with AIS, and will call on them whenever we need any appliances installed. Great job!

We purchased new appliances from Western Appliance. The first delivery company wouldn’t even bring the appliances in the house because we had 3 steps. This was just a delivery service since the kitchen was not ready. They were very rude, so we sent the items back to the warehouse and then requested for a installation when we were readt.
We were initially skeptical about AIS due to the last awful experience; however, the two guys from AIS turned out AMAZING. Very professional and friendly from the first moment we met them. They even went out of their way to address issues caused by the electrician and plumber.
They were very courteous and cleaned up after themselves. It’s great to work with friendly, knowledgeable and professional people!

We bought a range from Airport Appliances. They call AIS for installation for their customers. We didn’t know anything about them but went ahead anyway. I want to say that they were wonderful. From the first phone call for scheduling last week until the new unit was in and the old one was out today, I have nothing negative to say. They were pleasant. They were upfront on how much everything was going to cost. They were caring of my beloved hardwood floors. They were clean. They were efficient. They were not annoyed at my curiosity and question-​asking. They understood my need to keep everything aesthetic. They came up with ideas that I would have never thought of to make the installation even more custom to my space. I couldn’t be more pleased with the service. If you get Alex & Daniel, you are in for a treat! They are a great team together and I felt like family members were installing our range because they seemed to genuinely care. Thank you AIS!

I inherited a 25 year old 48″ Subzero refrig with a house I recently bought. I needed to have it pulled out and re-​plugged into a dedicated circuit that was just run. The nearest Subzero dealer wanted to charge a lot and didn’t seem too sure about it but they referred me to AIS who does installs.
Alex and his coworker showed up the same day and knew exactly what they were doing. They protected the flooring, pulled it out, re-​pulgged the unit, replaced the old copper water pipe with flexible tubing, repositioned it better than before flush with the trim, and installed a non-​tip bar. They also flipped one of the door panels for me that had been installed incorrectly. Their minimum charge is $ 150 but they’d told me before hand that if the unit had to be completely pulled out it would be their install fee of $ 350. Not too cheap but there were no surprises and they did excellent work. Hopefully this will keep my antique working for another decade or so.
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