Chase Bank

I’ve been banking with Chase (Wamu) for 20+ years. I keep a considerable amount of money with them and have most of there Credit Cards and services so I can say that I am at the very least for them a good customer. Most of my banking is done online but just recently I bought a second home and on rare occasion NEEDED them for a trivial wire transfer. I can tell you that this branch stinks. Worse service ever, I walked in and sat down with my 2 year old and no one even looked at me for like 15 mins, mind you that an employee (male) walk by me a couple of times. I finally got up and walked out and no one cared. I went to the other Tracy branch and service was no much better. 3 stars only because I enjoy the apps, mobile and online banking. I will probably be switching over to Credit Union as they did a horrible job the few times I actually needed a branch.
To employees;
Acknowledging and treating your customers a little better will secure your job and go a long way! (You know who you are!)

Really now you are forcing me to use deposit bags for my business deposits, so things can go a lot faster! Maybe if you had more than 2 tellers for a 10 person line instead of having 10 «specialized bankers» doing nothing but chatting amongst each other things will move faster! Also, when I drop off the deposit bags my deposit appears about 2 hours later… that does not sound like things moving faster to me. According to the manager starting in January all business accounts will be FORCED to use the deposit bags (you have to stand in the 10 person line to drop it off). When January comes I will switching my 4 different bank accounts out of this bank!
FYI: DO NOT USE THE DRIVE-​THRU YOU WILL BE STUCK THERE FOR 20+ MINUTES.

In a full drive thru all tellers are full, even the ATM drive part we would wait in this line before going inside and waiting in a line that’s doesn’t move.

Hire more people or cut the chitchat when 10 people are in line with 2 tellers!
On the verge of changing banks because of this branch alone.

If you need to speak with a banker, DO NOT go to this branch OR request someone other than Summer (I think that was her name). She is the rudest person I have ever met! I was cut off half way through my sentence. She did not listen to a single thing I said. Her responses were irrelevant 100% of the time which made me believe she was not listening. She was also very loud! If I wanted everyone in the building to know my personal business, I would yell it out myself. It was very hard to stay calm. To make this long, horrible story short, I changed my mind about banking with CHASE.

Big fan of chase I only come here for business and they have a business line so makes things pretty quick and easy.

I was very happy with them — they are now closed.

I recently wrote a review on another bank, Union Bank. So, I wanted to write about the opposite on regards to the best policies on holds, customer service and services that does not charge. I make my deposits on their drive true and get excellent service and holds are always removed since the account is a long established. Checks are free and they have an excellent on line system that enables to link to other accounts, personal and business.

the very best customer service a bank can offer.