Firestone Complete Auto Care

It’s auto repair, not rocket science. It’s a messy business. Problems can be hard to diagnose. Sometimes any shop will get it right the first time, sometimes they’ll get it wrong. I’ve had pretty good luck with Firestone, and I’ve found them to be generally helpful and not out to gouge me. Example– I had AC compressor replaced there. The new compressor failed as well just after the warranty period on the part was up. Wish it hadn’t but they comped me on some of the labor despite the part being past its warranty. Another example, alternator on car failed; this particular alternator requires 4 hrs labor to get to. I was balking, but manager informed me the same labor was also involved in timing belt replacement (which was also past due). So they were able to upsell me on necessary maintenance while also saving me money. Anyway, you’ve got a car, you’ve got a problem. I’ve found Firestone to be all right though.

Took my car to Firestone Auto Care located on 940 N Central Ave in Tracy for a «Check Engine» light inspection and after paying $ 120 for a diagnostic I was told there was a leak in the intake manifold and it will cost me almost $ 600 to get it fixed (Have Work Order with parts and labor cost, Service Advisor and the Technician name & number) The Manager even offered me a Firestone credit for easy monthly payments. After a second opinion from a different source, it turns out that the problem was a dirty MAF sensor and not a manifold leak, like I was told by the guy so called Technician. I purchased a can of CRC Mass Air Flow Sensor Cleaner for $ 8.00, removed the sensor my self and sprayed to remove all the dirt. The car has been running perfect ever since, no problem what so ever and no more «Check Engine» light. This might be a good auto care for some people but I won’t even trust them with a flat tire repair because they probably do some damage and later tell me I need a new tire or a new rim. Very crooked place, they rip you off with unnecessary repairs by telling you a bunch of lies, just wasted my $ 120. I will never recommend this place to nobody! I

if i could give them 0 stars i would!!! had my husband take in my car today for a scheduled appt to get my car checked because it has been shaking a lot and the manager kenneth told my husband to take it back to the person that did my brakes before. really!!! that is seriously the most unprofessional thing i have heard in my life. did you guys try to drive my car at a high speed? no because they are lazy and dont want to do their job. who really pushes business away? pretty dumb if you as me. please do not waste your time and go here. this place is a joke and they are lazy and just want to get you in and out!!! p. s. looks like they need a new manager

Yesterday I was inspecting a vehicle for the insurance company I work for when I had a tire blow out on me. This capped off a day where everything went wrong to begin with. I had the mini spare put on and decided to head to Firestone as they service my company car. I was at least hoping to get a tire ordered and get it installed another day since it was Friday and nobody wants to deal with a last minute walk in customer. Well Jeremy at Firestone could not have been nicer, he greeted me with a pleasant hello even though he was very busy, he said if they had the tire he would be happy to install it same day. Tire in stock and installed in less than an hour, amazing service plus i finally got to sit with my computer in the nice waiting area they had with a warm cup of coffee and get my work done. Talk about turning a bad day into a great experience. I deal with over 150 body shops and mechanical shops in the area due to my work and Jeremy and his staff are the best. Thanks again guys.

I’ve brought three different vehicles to this Firestone and have been please with all my services. At my last service, which was for major tire & brake work, the service manager gave me a full review of my service needs, and presented options based on how long I desired to own my vehicle. The work was completed on time as promised. The follow-​up services was just as timely and thorough.

I had a battery issue with my lexus lx so I came by to get it checked out. Hayley helped me out and was very professional. I would definitely recomend coming here.

I am a repeat customer for almost 15 years now. I came in for an oil change and had low pressure on my left two tires. Kenneth H. called and explained I needed to replace all 4 of my tires, battery and wind shield blades. He explained it very professionally. He has a lot of patience and extremely knowledgable about all the products and services. I am happy I can trust my car with Firestone because of Kenneth. Very respectful and informative as usual!

Brian is amazing! I’ve brought my car in multiple times for anything from brakes to a hack job someone else did to my heater core and he always fixes it right up! Very convenient location for me, very efficient in time. Great customer service! Thank you Brian!

Even though I arrived fairly close to closing time, I was treated to great customer service and professionalism by Kenneth Hildebrand. He took the time to hear my needs, never rushing through the exchange and was able to effectively and efficiently get me taken care of and back on the road. Sadly, customer service seems to be a low priority in many businesses nowadays… not so the case with the Tracy Firestone location. My experience was great and my interaction with Kenneth left me very impressed.

Had an allegedly «bad battery» as determined by AAA staff. Drove the car here, asked for a new battery installation. James took care of it, later informed me that service person, Benji, found that the battery actually tested as «good». They were honest, allowed me to consider not to buy a battery right now ($ 160 cost). I appreciated their service, time, honesty and integrity. So, I will now wait and see if the battery really is bad or if it was a fluke testing by AAA when my battery went out.
Intermittently good prices on tires. Also good coupon deals on regular maintenance services. Check their website!

I brought my car in for the thanksgiving holiday oil change packet and a wiper system inspection. In the oil change packet I upgraded to high mileage oil and it was intended to top off my fluids and upgraded the replacement windshield wipers. They topped off my windshield fluid with water, my blades were worse quality then the 2 year old rainex wipers previously on there, and upon driving away, I noticed my wipers performing worse from before I arrived, and they had removed and misplaced an additional relay necessary for the my wipers to operate properly in conjunction with my pump. I purchased and replaced one relay, the other was misplaced and found when I returned. After being idle for a month my engine is making harsh starter noise. I’m taking it to Midas to see if their ethics are any better than their competition. I feel like I wasted money on the unlimited alignment package I purchased with firestone on the east coast.

Came here from Stockton because the Stockton location has very bad reviews. From experience, it is totally worth the drive to find a place that I can trust. In other words, I don’t have to double check everything they do, which I’ve had to do before (think tires not actually rotated, oil filter not actually changed, etc). This location offers and honors the firestone lifetime alignment service. The manager, I believe his name was Andrew, was courteous, helpful, and did not try to upsell us on unnecessary services. Appointment time was kept and work was done quickly.

Ok service

firestone is a great shop with good prices managers and workers do their jobs very well and stay till the job is completed. Marcel just needs to communicate with the customer a little better. but over all good to great service.

Lol! People say such nice things about Marcel, the honest truth is he makes an excellent salesman. He rips you off with a smile. A good example was when he claimed my shocks needed replacement. I needed to see this for myself so I asked to see it. The actual mechanic showed me the part and told me it was still good. One thing is certain, he will always call you while you’re vehicle is in maintenance and try to sell you repairs that are not there.

Great guys, excellent customer service. I ordered 4 federal595 tires with tpms sensors to be mounted on some new ssr wheels for my acura ilx and they did an awesome job. No questions asked and they didn’t try to up sell me anything like that other 1 star rating guy. I came back the next day because my tire was leaking air out the rubber seal in the tpms sensor and they replaced it free of charge.
I would definitely recommend this place to anyone in the area.

Don’t go there, these guys are Jerks! Went there to get a tire repaired, it had a nail. Before I was even near the tech he was telling me he could not repair the tire, but he had a great deal on new tires. And to top it off, he was laughing like it was a good joke. Not the professional attitude I would expect. If I do end up needing tires, I’ll go elsewhere. Too bad I can’t give them 0 stars!
One more thing, I went across the street to Pro Tires, the tech there inspected my tire and found that the Tire was actually OK, and if it was punctured it could be repaired… Turns out that the problem was with the rim and not the tire! I would have bought a new tire at Firestone and not need it! And Who knows, it would have probably flattened out again… Wow! Never going there again!

I was pleased with their honest and professional techs. No overselling! This is the only place I will bring my cars to in tracy. All other shops in town for oil & tires do not measure up. I would give 5 stars but it’s my first visit. May upgrade to 5 after 3 – 5 visits. It’s very clean inside as well.

My regular guy, Marcel, has been transferred to Tracy Firestone. My loss is your gain! He’ll definitely raise the bar on service and will take care of you until you’re fully satisfied. I visited to see the new place and got a quick oil change.
Not the cheapest but definitely the best!

Newer store in downtown Tracy. It’s close to my house, so I gave it a shot. People were friendly, I was helped by Marcel. He was courteous and helped me find the right service for my vehicle.
Price was decent for the service that was performed, I didn’t wait that long also. The place is clean. Overall it seemed very good, and I’ll be going back as long as I continue to receive a good deal. I recommend you to give this place a try.