Charter Communications

What can I say positive about charter? Nothing. Just went to pay my bill and was met with a rude customer service women. I hate this company if I had another option I would never use this company and would never recommend it.

This place sucks it is un reliable my house has DSL and they said that charter was 20x faster then DSL that was s nothing but a lie a big fat lie I can’t be in the other room and use inter net not even the kitchen but at my other house I can be up stairs or even in the basement and be able to use internet I suggest you do not use charter it’s a cheap shot and a lie if I had to explain charter spectrum in one word I would say repulsive

I detest this company. I have lived at this address for 17+ years. My bill goes up every single year, one year increasing by $ 11 a month! As a consequence, I have steadily reduced my package until I’m now down to 3 major networks, Fox, PBS and two useless shopping channels, plus internet service. For this I now pay over $ 100 a month! I have had problems with my screen pixilating, what Charter calls «tiling» for many years. The first time I called about it, they sent out a repairman who replaced some connections in the box outside. That helped for a little while. The next time I called, the repairman replaced the cables inside the house. That too seemed to help for a limited amount of time. I called again and was told if the repairman came out and didn’t find anything I would be charged $ 60. I came unglued – if he can’t figure out what’s causing this it’s MY problem? Are you kidding me? This new repairman said unless the tv acted up while he was here, he couldn’t fix it. .. of course my reception was perfect. He then proceeded to spend an hour of my time talking about how his wife got pregnant at age 50, blah, blah, blah while playing around on my computer and then kept me standing at my front door talking politics for another 20 minutes. I didn’t think I’d ever be able to get him out of here. I’ve since replaced my television and now I’m back to having the same issues again – and as you can guess I’m reluctant to call for service. I’m going to start exploring the possibility of a digital antenna. I am so tired of dealing with Charter and paying for their lousy service.

Charter has its ups and downs. My family uses charter for phone and internet. The phone is good. I have not had any problems with the phone going down or breaking however the internet is another story.
It crashes constantly and I don’t mean once or twice a month I mean every stinking day. It is the crappiest internet ever. Whenever it crashes I have to go down stairs and unplug two cords from the router. Wait five minutes. Then plug one in first, wait for it to say it is ready and then plug the other one in.
It works good for about a day and then crashes again. Like all families mine is hooked to their phones and computers. Even I bring my work computer home when I have some extra things to get done. When it goes down no one is happy. My children get frustrated because their phones won’t let them do some things without wifi. My wife and I can’t check emails or do work from home. It is terrible. The worst internet I’ve ever had. But hey you can get a decent phone!