Chippewa Cab

After waiting for almost two hours with no pick up, the dispatcher was horribly rude and hung up on us. We were initially quoted a 30 minute wait — after waiting 45 minutes, we called to check in and were told it would be another 30 minutes. After waiting another 45 minutes, we called again, only to have the dispatcher say, «We’ve been out there three times, this is the last time I’m talking to you,» and hang up on us. At no point did the driver ever call, and we were waiting in the doorway, so that we certainly would have seen any of the three supposedly sent cabs. Awful, awful service late at night when there were few other options. Would absolutely not recommend.

Called multiple times no answer. Don’t even bother. They don’t keep their promise when quoting pickup times. Do yourself a favor and walk or better yet lets get über going here!

After many repeat attempts to use them. .it is always 10 – 15 minutes quoted by dispatch and it is NEVER close.
I’ve been waiting 38 minutes. Time to move on.
Please just quote me correctly originally and I wouldn’t be upset

Horrible experience cost me more than $ 400. 10 of us pre-​purchased nonrefundable tickets for a sailboat ride. Called Chippewa the night before to arrange a ride. We were supposed to be picked up 70 minutes before the boat left. Waited 45 minutes — no cab. Called them several times and was assured pickup would be any minute. Called the sailboat company and was told we would not get there in time and tickets were not refundable.
Sorry that I can’t rate them zero.

I did not have a good experience with this company during my visit 2 weekends ago. To keep it short I had a cab ride shared with another fare which we picked up during my ride, making me late for the event I was attending. The driver arrived 5 mins late also. While the driver did offer a discount, I was not happy with this «style» of business. I decided to give this company another chance later on that night and even after calling ahead, no cab came. Only after I called after waiting 10 mins from the time I asked them to come, did they say they had the wrong location. I definitely believe this to be true, but why didn’t I recieve a call clarifying the location? I used another taxi company that was there instead which worked out way better. Poor service. Never again will I use this company.

Yikes.
I don’t advise using a cab in Northern Michigan, but I semi-​trusted this company due to the fact that it’s based out of Mount Pleasant– 4 years of experience with the Chippewa drivers during undergrad.
However, the driver acted like he came straight from CMU. Had he ever even been to Traverse City before? He went to the wrong address and didn’t seem to know left from right. He was also a half hour overdue, and almost nailed a biker. Thank goodness I was sober, or else I may not have seen the biker either.
He DID give a discount though. He was also nice. +1 star.