Grand Traverse Garage Door

I used this company to install a Receiver and 2 transmitter remotes for the Liftmaster garage door opener in my pole barn. I also requested installation of an external keypad for open/​close of the door from outside.
Following the initial phone exchange and my follow-​up to provide the serial number of my Liftmaster unit, the first visit to make the installation was several weeks later. They had to wait for response from Liftmaster regarding the correct parts, order the parts, and wait for receipt of the parts before they would schedule the installation.
During the first visit for installation, they learned they did not have the correct parts to perform the work. They left without comment or explanation. I waited a week before finally calling them to ask what the plan was for completing the work.
Following the same process as described for scheduling the first visit, several weeks later they returned to perform the installation. The first tech that showed to make the install couldn’t figure out how to do it, so the «boss» was contacted and ended up visiting the site to do the work.
The receiver/​remotes worked fine after this second visit. However, no external keypad for operating the door from outside the building was installed. I wasn’t home during the second visit, so I waited for a phone call to explain why the external keypad wasn’t installed and what the plan was for completing the work.
There was no phone call, but I received a bill for the work about two weeks later. The keypad was not included, so I called to inquire. The keypad was on the work order but had been overlooked/​forgotten. About a week later they returned to install the keypad. They charged parts only for the keypad, but not for labor.
The saga spanned ~10 weeks, the customer service/​communication was poor, and for an $ 80 per hour labor rate… I wouldn’t recommend their services.