Encore Florist

I would put no stars if I could it’s been 3 days now that I’ve been dealing with this horrible florist through
the customer service is great from the website but that actual florist encore is a joke! I sent a $ 60 arrangement to a family friend who lost his mother he wasn’t home at the time they didn’t call they waited till 9 the next morning to notify that they couldn’t deliver so I called and told fyf to have them redeliver to the funeral home instead this upcoming Tuesday. Encore took it apon themselves to just redeliver the same arrangement not a fresh one last night and just leave it on the porch it looks 0 like what I ordered the flowers are brownish and smashed I’m just going to get my money back from fyf their lucky I don’t come throw the arrangement in their face what a highly unprofessional and disgrace of a business!!! NEVER order from encore or you’ll be sorry