STS Tire & Auto Centers

Came here to get my tires rotated and found out I had a million other things falling apart. I do like that the customer service was excellent here, the guys took the time to explain everything to my husband and I and ran numbers with us about cost. I was very honest that we were in no place to pay for such costly repairs and they even offered to cut us some discounts.
Although the price is a bit higher than other places nearby, I appreciate that they weren’t pushy and gave us suggestions on what to do. As for our initial reason here, it was my tire rotation that was a mere $ 12! Overall, good experience and if you know nothing about cars, they will help you out.

The guys at this STS location were phenomenal! Andrew provided quick, wonderful service with a huge smile on his face. Jose kept me laughing while I was waiting for my car to be finished. The technician did a phenomenal job on my tires and alignment. Definitely a ¹⁰⁄₁₀ for everyone here, and I will definitely return here to get my car serviced!

ed is great! one of the best! very kind and helpful. he is the only one i trust with my car and if he ever leaves that place– i will follow him because he is just awesome!!!

These guys are the best. The store manager, Ed, has amazing customer service skills and is extremely knowledgable when it comes to mechanics. He explained exactly what was wrong with my car in a way that I could comprehend, and worked with me to find a solution that would work with my budget. I’m never going to another mechanic!

These people are the most helpful and kind folks I’ve dealt with in some time. As a female going into any mechanic place can be intimidating. They were responsive and friendly. Wish I lived closer so I could do all my maintenance there! Gold Star treatment and professional!

Had great service, and helped get me the best possible outcome for my car. Ed was very knowledgeable and had great costumer service. Up front and honest

I had a problem with my tires this morning and I went to the STS in Bensalem and Brian was just amazing.

I have always had great service when visiting this STS. In fact, I have gone to other STS shops thinking that they would provide the same level of customer service/​help — and they did not compare!
Ed and his employees are extremely friendly and honest. I would rather take my car here, where I feel like they aren’t going to try and sell me on this thing or that thing, than to a dealership where they go out of there way to find something to charge you for.
I saw comments about wait time here, but I would rather wait a few hours for my car to be finished and the job be done right — than have my car in and and out in a flash. And this is coming from a girl who most of the time, sits and waits for her car. Sometimes you can’t rush perfection!
If you need an oil change or having an issue with your tires — go check this STS out!

Recommend them entirely!!!
While away with my family, I got a flat tire. Luckily it was entering the hotel. The next morning I called STS and spoke with ‘Terell’ who said they do not do emergency road side repair (–1). However, he reassured me he would see me as soon as I got there and within 40 minutes my tire was changed and my family and I were on our way. Terell and his mechanics were amazing the entire time. They kept me informed throughout the entire process and got us underway in no time. Thank you guys

On Father’s day evening around 8:30 PM my car just died right in front of this shop. I was traveling with my 2 young children and I was scared to be sitting in traffic with a dead car. The shop manager, Ed, happened to be working late that evening. He tapped on my window introduced himself, and proceded to push my car into the lot. It was late on a sunday evening he could have ignored the situation but instead gave me a helping hand.
I never would have thought to take my car here for repair but since the manager was so helpful I thought I would give it a try. STS was able to diagnose the problem that my usual shop had not properly addressed. My car is running great now and I have a new shop for future repairs. I can’t say enough kind words about the manager, Ed. He is caring and personable and is a great attribute to this shop. Again, thank you Ed for helping me when I was stranded.

Finally got around to replacing this tire last month. It was STILL FINE at the end, except for out of tread (natural use wear). Looks like a walmart patch lasts. I asked them to look at it when they pulled it off, and they tell me it was in great shape and would have continued to hold.

If you enjoy waiting and flaky customer service, by all means visit this STS location. I normally take my car to the dealership for service as I have had nothing but exceptional service every single time I’m there. Today I decided to try out the STS by my office (turns out they also offer a discount for my company) and that proved to be an awful mistake.
All that I needed for my vehicle was a simple oil change and tire rotation. Generally when I visit my dealership, I get it within an hour or two depending on how busy they are. It took this shop nearly 6 to 7 hours to do this very same act. I mean come on, it’s rotating tires and changing oil. This isn’t extensive body work and the place didn’t seem all that busy. You figure in a place that specializes in these sorts of things would find this to be a snap, but maybe I just expect too much from humanity.
Long after the time I was told my car would be returned (mind you there was no one in the place when I arrived at 9:30AM and maybe one or two cars in the actual garage) I decided to call. After being kept on hold for 15 minutes, the man had no answer as to what was the status of my vehicle. He said it was in the shop and had no idea what was going on. Fair enough, he’s handling the customers and probably has no idea what the mechanics are doing. He told me he’d find out and call me back — which never happened.
Despite my «discount» I still paid slightly more than what my dealership charged while waiting 3 times what it takes my usual place to do a simple job. I will never visit this location or corporation as long as I live.