Kelly’s Towing & Automotive Repair

Friendly staff, prompt service, honest prices. Saved me over 600 from an estimate for repairs vs. One of their competitors. Can’t say enough about how much they helped me in a pinch. Worth the call every time!

They towed my truck in to their shop and everything seemed perfectly fine from the start. As I was waiting for one of the mechanics to drop me off at the Super 8 about a mile away. I noticed a sign that says, «If you buy your own parts, there will be 15% added to the labor» which was a definite red flag in hindsight.
The issues started when I called in to get an estimate. They said they could not send me an estimate to my email of everything itemized. They just offered a total figure. Upon asking them to breakdown the costs individually, they ended up trying to charge me $ 2900 for the radiator when a fan, fan shroud, radiator and hose all together costs $ 3300 when he fan shroud for my Pete costs $ 900… You can figure out how much they mark up their prices.
When asking Jeff and Kelly about the breakdown of how much the labor costs (which goes by a set amount of hours from the book) they initially told me that it was 6 hours… But because I wanted to buy my own parts, the cost was now 8 hours. If I’m not happy with it, I am more than happy to have my truck towed to Peterbilt in Pueblo… Ok so let me break this down, because I’m not letting you make a million dollars off marking the parts up… You’re saying now it suddenly takes more time to fix my truck and now the amount per hour also goes up? These guys are out of their mind. When I called back the next day to just have them tow my truck like Kelly suggested, Kelly threw a hissy fit and said that they refuse to tow my truck and that I will have to find someone else to tow it for me.
This is the absolute last time I go here again for a tow or repair in southern Colorado. I wouldn’t recommended my enemy to go to Kelly’s towing for water if he were to be dying of thirst in the Sahara Desert and he was the only game in town. You have been warned about their deceptive price practices. Right down the street there are definitely honest guys at J&M Tire and Towing. Their labor is cheaper, its a bigger shop, better work and they’re honey guys that aren’t trying to take advantage of a situation and making a million dollars off of you.