Beautiful facility. We had requested that the casket not be placed in the ground while the family was present for the gravesite service. No sooner had our family stood to return to our vehicles and our loved one was being lowered into the ground. This was very disturbing and just added to our grief. We could hear the funeral director giving instructions to the pall bearers/employees…which appeared a bit unprofessional. I don’t do this for a living and even I know a casket is carried/rolled in feet first into a church. They had placed the cross on the caseket at the wrong end and the drape was crooked. I felt like I was buying a car making arrangements here… everytime we asked a question the«salesman» would get up and leave the room to check on the answer — just like they do at car dealerships. If I cross over to the other side while still in the area — I will make certain my family does not have Trinity Memorial Gardens take care of the arrangements.