Coach

Poor poor customer service. I went up to where u stand in line to be helped. No customer was waiting. Two sales associates behind the counter talking to each other and completely ignoring me. I just stared at them to get their attention. Finally the bald gay fat man with a bunch of tattoos acknowledged me. I wanted to exchange a purse that I got for Christmas and it was within the 50 days. Apparently my purse wasn’t on the receipt and he told me I couldn’t do it. I was like what?! Are you sure your looking at it correctly. This was surprising to me especially when my dad was the one that gave me this receipt and made the purchase. They have rude customer service. I hate coach. Never buying any of their purses again and will never support their business!

Great selection. Extremely helpful staff. Good deals. Always make sure to inspect goods for imperfections at outlets, that’s why the items are there in the first place!

If you get a gift you have 60 days from the purchase. That means if someone buys you something a month ahead of time, 30 days! No exceptions! It seems like you are better off buying from Macy’s or Nordstrom. This is suppose to be high end, excellent customer service? Timeless products! No! Trendy low end products with Walmart services and Forever 21 exchange policy! If you have the money shop elsewhere!

I have bought SEVERAL Coach bags, I pay top dollar for their name and their quality. I have a problem with this stores service. I have an expensive wristlet with a VINYL strap. Of course the strap wears lout long before the bag. I spoke to a store employee and she told me that if I brought it in, they would send it for repair and put a new strap on it for $ 15. I returned with my bag and a different store employee, then a manager, tell me that I would need to buy a new bag. They would not even send it in to the company and asked because if they did, they would have to charge me for shipping and handling both ways, and the company would just keep my bag and send me a certificate t purchase something else at 50% off! Does this sound right to you?

Coach a phenomenon?
I don’t know where you’ve been for the last 72 years or if you’ve been living under a rock but Coach is purely a timeless product. From the purses to their leather ware, their designs are suitable for all ages and styles. When writing a review the most important part about an overall critique of a business is that you are unbiased of your review and cover every angle regarding price, product, and service the company provides.
I’ve been coming to this location since it first opened and I can tell you that their service is nothing short of the word spectacular. These people surely are amazing when it comes to product knowledge to customer service. Every time I come in here its like going to Ikea. You never leave here without purchasing something. As it is an outlet the discounts are very deep and the product line here is very current and definitely not «B» product. They stand behind everything they sell and if you have any issue simply bring it back and they are more than happy to make you their top priority. I love coming to this location not just because it is closer to my house but the service here definitely stands out between all the local Coach stores in the Portland metro area.
Being a fashion minded individual, I’m not your average guy when it comes to being fashionable. I have more designer wallets than most women have designer purses. Over the course of the last few years I have found myself switching my regular wallets in my rotation to Coach not because its cheaper but I have found that their style, durability, size, and timeless appearance go rather well with my wardrobe. I no longer use my Louis Vuitton, Prada, or my prize Fendi wallet because I feel their designs, size, and durability do not stand the test of time like my Coach products I own. Since then I have also added shoes, belts, and some home products that I have bought from Coach as well and I love them!
Overall, I find each and every experience here has been splendid. The associates here are fantastic, the product is amazingly great, and the price is so affordable that I am blown away that there are not more people coming in for these amazing deals! Don’t miss out because it seems like every time I come in here there is another sale where I can save a lot on my Coach products and who doesn’t like Coach???

I just don’t understand the Coach phenomenon. This was probably the busiest store at this mall. Even with their markdowns on bags, and a special they were running today (50% of all handbags), I would never buy one — even if I was a purse kind of girl.
There are too many other quality, affordable options for exponentially less prices.
The men’s section had some nice wallets, but I don’t think I could ever pay greater than $ 50 for a wallet. They also sold iPad covers, and again, why would I pay $ 60 for a Coach iPad Cover — I don’t get it. Especially one of them, which just looked plain brown with a small «Coach» lettering at the bottom of the front.
If someone gifted me something from Coach I would likely not turn it down (depending on the item and my usefulness for it — several items here just wouldn’t be useful to me), but I will only come here if I’m shopping with friends who want to be here.
The service was friendly, and great — but the items are not for me.