Holiday Inn Express Portland East – Troutdale

Hotel is little old but the staff is really friendly. Breakfast is really fresh and good. We checked in last night around 8pm and the lady who checked us in was very professional and courteous. She made us feel at home. I am a platinum member and customer service I receive was amazing.

First of all we are executive members and had reserved our room online. When we went to check in the manager was not friendly and seemed put out that we were there. When we asked if we could redeem our travel points he said no and there was nothing he could do about it. He was very rude and simply suggested we go somewhere else. After realizing this guy hated his job we decided to pay the $ 140 and stay the night.
The continental breakfast in the morning was late being set up and was cold. We would of been better off at a Motel 6

The staff is awesome at this location! We stayed here the end of December. Two days after arriving home, i realized I had left a blanket there that had pictures of my grandkids on it. I called the front desk and they had the blanket in lost and found. They sent it to my home at no charge. I was so relieved and can’t say enough about their kindess.

This hotel earns its low rating, despite charging prices like a higher quality hotel. Basically, we pulled into this hotel because it was there, and we were tired. Wifi didn’t work, staff was generally unhelpful and rude, and the beds were uncomfortable. They run the industrial dryers at odd hours in the morning, and they shake the entire room. We recommend staying at the comfort inn across the street if you have any choice whatsoever.

We were going to spend two nights in the hotel ended not staying at all. Staff was friendly. We were put in a room in the third floor we noticed bed bugs took a picture and went down to talk to manager. He placed us in a room on the second floor same thing bugs. We had him come to the room and see for himself. He acted like it was a piece of lint. I asked him if he wanted me to post the pictures we received a full refund

Pros: Big (2 queen bed) room. Very clean. Easy check-​in/​check-​out. Convenient location.
Cons: We were in a connected room— the double doors between us and our neighbors were old and flimsy— we could hear every word they were saying, and they weren’t even talking loudly. Additionally, the doors didn’t seal tightly; every time someone on our floor opened or closed their room door, the air pressure caused our door to rattle. I solved this by tucking a folded hand towel between the door and the jamb to create a tighter fit. We got down to breakfast a little later than most of the other guests (9AM), and it had been completely picked over— I guess we could have split the one piece of remaining sausage. Six coffee pots were all empty, and there was no sign of anyone replenishing coffee or food. I walked next door to the truck stop and bought coffee and snacks there.
This HIX is tired compared to others at which we’ve stayed. The staff is friendly and efficient, but the building is nothing special. The surrounding area is a little sketchy— if you venture out, expect to be panhandled. Just remember— there are plenty of other HIX locations in the area from which to choose.

I was a guest of this Holiday Inn Express in November 2014. I booked this branch because of it’s halfway location between Portland and Multnomah Falls.
After reading some of the customer’s experiences on TripAdvisor, I was concerned with the noise level because of this hotel’s proximity to a truck stop. However, it ended up not being an issue probably because I was placed on the 3^rd floor. I was in a King Feature room and had no problems falling asleep. In fact, I was pleasantly surprised to not hear a single truck or train horn during the night.
Some of the furniture like the sofa and TV are somewhat outdated, but more important to me, the bed was comfortable and sufficient thick bedding was provided to keep me warm during a night when the temperature dropped below 30 degrees.
Unfortunately, the reason why I am giving a low rating is because of an incident where I slipped in the shower, notified management, but there was no follow-​up as promised by the case manager. There are no anti-​slip mats provided in the shower, which are commonly found in many big name hotels. I hope that Holiday Inn can invest in them in the future.
It is not Holiday Inn’s fault that I slipped and fortunately I did not end up requiring medical attention (only bruised my butt and hip but it hurt at the time), but I hope the staff can take customer concerns and cases more seriously. How about calling to discuss the situation further or following up to see if I require assistance?

Find a different hotel. This used to be a Comfort Inn. It is below the quality of most Holiday Inn Express hotels, and the hotel appears dirty and in need of updates/​repairs. It is next to a truck stop.
Ironically this hotel used to be a Comfort Inn and what used to be the Troutdale Holiday Inn Express is now a Comfort Inn. For the money the Comfort Inn (formerly HIE) is a nicer hotel and isn’t squeezed behind a truck stop parking lot.

What kind of a place doesn’t allow you to check in a mere 30 mins before check in when your room is ready??? This place.

At 1 AM the train goes, «woo wooooo!»
At 1:25 train goes, «woo wooooo!»
At 1:47 the train goes, «woo wooooo!»
At 2:05 the train goes, «woo wooooo!»
Yes, the rooms are nicely appointed with four pillows per bed.
Yes, the bathroom is clean and soap, shampoo, conditioner, and lotion are provided gratis. (But it is up to you to decide if you want to mix the hotel’s hard water and honest-​to-​goodness soap. Good luck getting the lather off your skin.)
And yes, at 2:18 the train goes, «woo wooooo!»

I agree with the previous Unilocaler about the truck stops on both ends but the staff moved me instantly when I asked. Ask for a room near the middle of the hotel not on the ends– X05 to X24 should be fine. I travel a lot for work with 60 – 80 nights a year in hotels. Trust me that this is a good place to stay. The staff at this hotel are great… I especially like Marisa but Sasha and Clay were great too. Thanks to everyone there for making my 2 week stay meet all my expectations. If I am in the area again I will definitely stay here.

It’s right next to a truck stop so the noises never stop. Everyone is really nice, but it doesn’t make up for it.
There’s a Holiday Inn Express in Gresham that is like 10 minutes away and would probably be better.