Dave Arbogast

Oh boy! Where to start? First, KUDOS to our salesman, Stacy Trissel. He did a great job working with us and knowing which campers met our needs! Very prompt and professional.
STRIKE 1
We went to pick up our new camper on a Saturday afternoon. We had our appointment scheduled for noon. When we arrived, we had our walk-​thru with one of their specialists. We weren’t impressed! He didn’t know quite a few things about our camper and how to place furniture… when we pull the slides in. My husband had to figure it out and show him!
STRIKE 2
We had to wait over an hour to meet with them financial manager to sign our loan papers. Why, if we had an appointment, weren’t they prepared to meet with us at that time? We live over 3 hours away from Arbogast and did not need to add an extra hour onto our long day.
STRIKE 3
NOW for the real issueS! When we went to hook up the camper, the technicians were about useless! They were suppose to help us since this was a different hitch… Instead, they had to go find our hitch pieces that they lost when they were switching out our old one for a new one!
STRIKE 4
Although I said our salesman was great, we were disappointed in the lack of attention he gave us on this day. He was busy with another couple and getting their camper hooked up … So, Stacy, if you read this, you may want to make sure you give all of your customers your time and attention. Not even a handshake good bye and thank you!
STRIKE 5
We finally get on the road home. Smooth sailing! We stopped about halfway home to grab some take-​out. As I was inside the restaurant picking up our food, my husband was walking our dog and saw something we had not noticed when the slides were out. (Every time we saw our camper, the slides were out until right before we hooked up and left.)
What he saw was a LITTLE dent on the bottom panel of the camper right next to the back slide. When he looked under the camper, there was a HUGE dent/​smashed in panel! Of course I took pictures and called Stacy, our salesman, and left a voicemail.
Do you think anyone called me back first thing Monday morning? NO! When I called Stacy, he said the service manager; Mark Liebert, was in a meeting this morning and should be calling me anytime. Finally after playing phone tag and I finally got to talk to the service manager. It seemed great at first. Arbogast was going to take care of all of the problems. He even mentioned that he would try to have another dealer that is in the same county as we are do the repairs so that we wouldn’t have to travel back 3 hours. They asked that I send them pics and we would talk again the following day. Happy campers as of this conversation!!!
The next day when I spoke to Mark Liebert, Service Manager at Arbogast, that is when everything changed. Basically, now he didn’t believe this was done on their lot, I had NO pictures of the dented camper on their lot thus WE must have done it. We knew beyond a shadow of a doubt that we did NOT in ANY way damage the camper on the way to where we stopped (half way home). Arbogast/​Liebert said I needed to show them a pic of this damage on their lot. He said they had 7 different employees work on checking in, detailing, walking through… and NONE of them saw this damage!
Let me say, the damage that was done could NOT have been done while being towed by a truck. The damage was obvious that it happened from the side when something was brought in under that area and then dropped some how on a tire (tire marks on damaged part). If this damage was done while being towed, it would have ripped the back jack off. Arbogast/​Liebert even thought the same thing, he was surprised that there was no damage to the back jack, but still unwilling to accept that is happened there.
Okay, to get to the chase… FINALLY we found a picture of our camper, on their lot, with the damage evident! (funny thing is we found the picture on THEIR website!)
I sent the picture to Arbogast/​Leibert and low and behold I received the following message: «You are absolutely correct; it clearly shows in the photo that the dent was evident while on our lot before you purchased it! I apologize that so many of us did not see it and have it repaired prior to the sale. You will be happy with our repairs. Mark»
Hmmmm what happened to the offer to have a local RV dealer make the repairs so that we aren’t inconvenienced, driving it back down (3 hours), driving home, driving back down to pick it up and driving it back home? A total of 12 hours plus gas when getting approximately 8 mpg. I guess we shouldn’t have bought a camper so far from home… but we SHOULDN’T have had to get repairs done to a brand new $ 40,000 + camper! We were NEVER offered any compensation for all of our turmoil…
In our opinion, Arbogast only is good to you until the papers are signed. NEVER AGAIN WILL WE EVEN CONSIDER THEM FOR PURCHASING A NEW CAMPER! NEVER!

Just bought a new vehicle from Arbogast. I have to preface this that I hate car shopping and have been shopping for about a month.
The Arbogast salesman, Steve Crank, made the whole experience painless. I arrived at 6:00 PM an hour before closing. After a short test drive they processed the paperwork and we were done by 7:00 PM.
I had a 9 year old trade with 182,000 miles on it and it had a plethora of issues. They were very fair on my trade value.
At no point was I pressured for anything.
I don’t give 5 stars often but Arbogast deserves it.