Dynamic Dental

As soon as I walked in as a new patient, the front desk staff and dentist were having some kind of disagreement, voices were elevated, there was eye rolling and exasperated sighs and the atmosphere was tense. They even stepped outside presumably to settle their differences. What a poor and just odd impression this made to me as a brand new patient! I really should have listened to my gut that something wasn’t right and walked out. Instead I tried to just fill out my paperwork and overlook it.
There was confusion all around as to who would take me and what was going on and where to go. The standard method of communicating between doctor and staff seems to be to just yell orders back and forth in the hall.
I eventually got xrays and no one seemed interested in the ones I had already brought in from my previous dentist. No one asked me about my past dental history. I had to tell them I was pregnant even though I had just filled that out. No one asked. Good thing I spoke up.
I had only come for a routine cleaning but somehow even that was botched. No dental hygenist cleaned me, no scraping and flossing, no bag of toothbrush and goodies at the end. Just the dentist rushing in and spreading what I presume was fluoride and saying I was all fine and needed no more cleaning. I really don’t buy that.
While I was lying in the chair the view I was greeted with was a huge tile missing from the ceiling showing the exposed pipes and wiring. The overhead lamp brought down for the «cleaning» was shattered and seemed dirty. Ick. The doctor seemed friendly but man this was run like it was a free clinic or place of last resort. Having insurance and having options, there’s no way I would choose here.
Wish I would have read the other review first. I will be in the market again for a new dentist.
This place needs an overhaul of cleanliness and professionalism.

I’m shocked at the lack of basic professionalism in this office. My friend came here for a teeth cleaning and exam. During the past months, he developed some kind of issue on his teeth: they look worn and feel rough even though they looked fine just several months ago. The dentist said nothing about this. She simply said he should get one filling and have his wisdom teeth extracted. How did she not discuss this issue with him and try to figure out what’s going on?! As a former dental assistant, I am shocked that she didn’t address this issue.
He first returned for the filling. A few days after it was done, the filling fell out. He followed the instructions he was given and did nothing out of the ordinary. The work done by this dentist was just horrible. They redid the filling.
He was told they will remove all four wisdom teeth at once. He had concerns about this, telling them he planned to fly to CA just a couple days after the extractions, but was assured it wouldn’t be a big deal. After speaking with me about this and learning that in fact flying after extractions can complicate recovery and that his time in CA would be much less enjoyable while recovering from potentially painful extractions that will limit what he can eat and do, he rescheduled his appointment for after his CA trip. What were these people thinking telling someone it’d be OK to get four wisdom teeth extracted mere days before a cross-​country flight and 8-​night vacation?!
He went in for the extractions shortly after returning from the CA trip. After waiting a long while past his appointment time, he learned that they will only extract 3 teeth instead of the 4 planned because one tooth has not erupted. How did they not realize this before… Anyway, they proceed to numb the area using no topical anesthetic and going straight for the needle, which he described as an extremely painful experience that caused him to become so shaky that they had to wait several minute for him to calm down before they could continue with the procedure. He described the procedure itself as extremely uncomfortable and scary. Extractions are in fact uncomfortable and scary, but his description of the experience was much worse than what is typical. This dentist and her staff simply have horrible people skills and very little if any consideration for the patients’ comfort and safety.
Now, several days after the surgery, I learn that they never explained his medication, telling him simply that they prescribed something, and only superficially reviewing home care instructions. My friend is not a medical professional. What’s more, he has very little experience using medications, as he usually prefers more natural treatments. It is the dentist’s (and her staff’s) responsibility to make sure patients understand home care instructions. They cannot assume patients have knowledge about any of this.
I learned today that my friend’s mouth started to bleed again; he woke last night chocking from the blood coming from a dislodged clot (hopefully he doesn’t get dry socket, though it isn’t looking like it (knock on wood)). He followed all the instructions he was given, including no suction. The problem is that they didn’t give him full instructions or make sure he understood everything. Also, they didn’t prescribed an anti-​inflammatory. How do you pull 3 wisdom teeth and not prescribe an anti-​inflammatory?!
I want to make clear that my friend is extremely intelligent. His lack of understanding and these problems are not due to an inability to comprehend, but to the dentist’s and her staff’s low-​quality work and lack of explanation. After I spent a few minutes explaining basic home care instructions, reviewing and explaining medication, and answering a few questions, my friend now understands how to manage home care. He has also made an appointment with a different dentist to continue his care.
I strongly recommend you go elsewhere for your dental care. The dentist in this office couldn’t even do an examination correctly, or a filling correctly, or extractions correctly… I’m disgusted by this place.

Awesome dentist. Her crew and her are amazing. I felt no pain in fillings or cleaning and every other dentist I’ve ever gone to caused me pain. Gentle crew. I’m very happy with them.