LensCrafters

Worst customer service. I went in for simple eye exam and the check out took more than an hour. They forgot to give me a copy of my prescription at the end. Horrible customer service. I will not be returning.

The store is very poorly run, the insurance does not work. DO NOT EVER SHOP HERE. They do not like to service customers, just up sell to make their numbers.

This place is awful. When I got there, they were just eating bags of chips and not helping people. I even saw one of their staff members taking a nap in the background. When I got up to use the bathroom, they tried to tell me I have to purchase something $ 50 or more to use their bathroom.
Never going back!

Over the weekend I paid for a routine eye exam. I planned on getting specs online with warby parker so just needed updated exam. Came back today cause WP needs a «PD» measurement and LC didn’t do it. I asked them to do this 1 minute measurement and they refused. Didn’t matter that I paid for an exam and didn’t get a full exam. They don’t want to give that measurement because they know that online retailers need it. I went upstairs to «See» and she did it free of charge. It took her all of 60 seconds. I have purchased exams and glasses here for years. They lost me today. I would rather pay $ 230 vfor awesome frames at SEE than give this place my business again.

Poor and rude service. While I was being treated rudely they JD a customer on the phone. Apparently the lost never ordered their glasses. I will not return here.

2.5 stars solely for this location.
All LensCrafters function differently, and unfortunately, the Somerset location falls victim to 1. too many people occupying the space, and 2. inability to handle such high volume of foot traffic.
I’ve come here several times within the last few years, and purchased a pair of glasses a few years back here with not a ton of problems. The process was pretty straightforward and mundane, and nothing to really gripe about. Fast forward to 2013, Husband and I were on the market to get new spectacles. I’m largely a contact lens wearer, but I also like to switch off with glasses.
Since they are running their Semi-​Annual sale now, where lenses are 50% off with a purchase of a new frame, we decided to take advantage of it. Our first visit was on a Saturday, and was pretty dismal, where we literally had to chase somebody down to get any ounce of service. Frustrated and annoyed with statements of «you’re going to have to wait a while as we have too many people here right now» and «we can’t get to you today», we left that time, and decided to sit on things and see if we really wanted to come back. After a few weeks, we contemplated and tried to come on a weekday instead to see if a smaller volume would change the quality of service that we’d receive.
Well, the good news was that, it indeed, WAS BETTER. Not only one, but two, came to assist us, and we moved pretty swiftly with our decision making and getting the proper measurements. Since we had to come back another day to get our spectacles, we left pretty quickly. Once we got our order in, the lady who adjusted our glasses was pretty apathetic and not helpful at all. She kept on convincing Husband that his glasses could not be adjusted because there was a rubber/​plastic housing at the tips of his glasses. We’re raising our eyebrows and thinking, «Are you serious? Glasses that can’t be adjusted? Give me a break.» Reluctant to stay there any longer, we took her word for it. My glasses were adjusted mildly, but she didn’t care to even check if it really properly sat on the back of my ear, and I told her that she angled the pieces too far in, causing it to pinch the side of my ear and head. Sigh. it was annoying to say the least, but I dealt with it.
After a week of wearing our glasses, and having our ears and side of head hurting due to the improper fit, we went back, but not to this location. The Twelve Oaks Mall location was 10x better, and the women were a heck of a lot more charming, friendly, and professional. They actually checked to see if our glasses properly fit, and my gosh… she confirmed our suspicions that Husband’s glasses INDEED CAN BE ADJUSTED. Sheesh.
The outcome ended up fine, but I will never go back to the Somerset location. Those women really need to get a reality check and do their job properly and with more attention to detail/​care, or they will not get anymore business.
Tip: If you have Davis Vision, they do not cover.

The boyfriend needed to get his glasses tightened. Because he had bought them at LensCrafters, we went here. The staff member grilled him on whether he actually had bought his glasses at LensCrafters, saying that he didn’t remember seeing his glasses before. After a couple minutes of arguing back and forth, he finally agreed to adjust the glasses.
I don’t claim to know much about adjusting glasses, but here’s what I understand. When tightening plastic frames, they heat up the frame until it is pliable. They then let the frame cool down before putting the lenses back in.
Well… this staff member did NOT let the frame cool down, and when he put the lenses back in, the lenses MELTED along the edges. We immediately noticed this and brought it to his attention. His response was to argue with us (again) and say, «You’re not supposed to put the lenses back in when the frame is too hot. You must have done that in the past.» Ummm we never heat up our glasses ourselves… we ask opticians to take care of that. I can’t believe this person blamed HIS foul-​up on us. Never going back to LensCrafters.

I had an excellent experience here. I used to go to Roland Optics (or Optical?) in Farmington Hills, but after realizing that Lens Crafters now carries luxury eyewear should I opt for it (which was the only reason I went to Roland), I decided to give them a try.
In less than 2 hours, I was helped by a salesperson, fitted for a flattering frame (the New Wayfarers by Ray-​Ban), and had my lenses made with a prescription.
They were definitely not cheap, and I could have probably gotten them cheaper from
, but hey, they were ready in under 2 hours, and look pretty fly.

From my experience, Dr. Bryla is condescending and rude. If you wear contacts, she will push you to purchase both contacts and glasses at your appointment by throwing around lofty comments like «as a doctor i can’t let you not purchase glasses», despite the fact that I told her I was looking to purchase them in the next few weeks. She must be shy of her quota for the quarter. When I refused to pay $ 30 for her to show me a picture of my eye she promptly ended the exam without explaining whether my Rx had worsened or stabilized and handed me off immediately to the sales person. The process felt very cold and unprofessional. As a healthcare professional myself, this is very disappointing. I will not be returning and will purchase my contact lenses from Costco, where the optometrist is warm, inviting and professional.

Just went in today for an eye exam as i need one each year because i wear contacts. I was kind of in a poopy mood because i was tired and i didnt feel like being there or talking to people. The sales guy was super nice. He tried to make conversation with me even though i was a grump and i finally ended up loosening up bc, how can you be mean to someone who is being so nice. He definitely turned my mood around. The Doctor was Dr, Bryla I beleive. She was so nice and genuine. She took her time and explained things to me and i even got to see the back of my eye balls on the computer. How many people can say they have seen there own optic nerve. I felt like i was not rushed, that people were nice, and it was one of those unexpected good experiences. yay for me. i will be going back to this one for sure.