Logan’s Roadhouse

Would not come back. Ordered the chicken burger. My chicken was barley cooked. There were 13 fries with my chicken burger. My date ordered some moonshine chicken dish. The piece of chicken was about 25% the size of those at Kroger. And they gave her 8 forkfuls of rice. Also they stuck us way in the back of the restaurant. Where there were 3 large parities and the kids were unreal. Overall one star. Would not go back. Would not recommend

Service was good. I very friendly staff. The food was terrible. I ordered the ribs and everything was overcooked including the broccoli and baked potato. I will not be back.

The food is very good and the menu has a nice variety to choose from but every time we dine it takes so long to get our food. We don’t order anything that should take a ½ hour. This is the case even when they are not busy. We actually stopped coming here as a family because it takes way too long. I feel badly for the servers because they work very hard and are really nice.

Walked in and waited 10 mins some a server to get are drink order. I had to get the hostess to get are server. My wife order potato skins for an appetizer and they came out 20 mins later and they were burnt. For dinner I got the half slab of ribs witch came out cold and the fries were hard as a rock and my wife ordered a chicken sandwich witch came out raw and cold. I’m a restaurant owner and I was in shock with the food. I would never eat there again. Worst place to eat

Texas Roadhouse– this is not! We had dined here in February and at that time our meal and service was so horrible (took an hour and 10 minutes to get our food, which was overcooked and cold at the same time) that they comped the entire meal and offered us a $ 40 comp on a future visit. (that should be a clue to really bad everything!) Here it is September and we finally decided to go back and use that credit. We were seated quickly on this Friday night, there was no waiting at 6:30pm although ¾th of the restaurant was seated. We waited 15 minutes before they realized we hadn’t been greeted. Once greeted we ordered drinks and informed the waitress of our comp on record from 7 months before. We placed our full order since we had so much time to look at the menu. Twelve minutes later she showed up with our sodas. Nine minutes later she came back with rolls. It took 35 minutes to receive our meal for the three of us. Two meals came at once, the other a few minutes later. A couple of the sides also showed up after the first two people were half done with their dinner. No refills were offered, waitress checked on us when delivering the bill. (other servers delivered the food) Of course she forgot the credit and had to redo the bill. One of the managers who had been running food back a few times and delivering with other complaints around us came to see how we were doing. After explaining how the dinner had gone so far she apologized for our service saying she is new to that location and had been there for only two weeks. She hoped our next experience would be better. I’m sure its been a rough two weeks already with how busy she was. You would think after such a bad experience previously where they comped our entire meal and now a $ 40 credit, they would have played a little more attention closely to our table. They are definitely not worried about customer service.

***update*** after posting the below review, I got a generic response from Logan’s asking me to take a survey to help make my next experience better.***
Went with a small party. Waitstaff was friendly but paid more attention to their other tables. I am not asking for exclusive service, but checking in and bringing food in a timely manner would have been appreciated.
One of the guests at our table broke a glass. Aside from the waiter picking up the largest single chunk of glass, my sister-​in-​law had to clean up the rest of it and wipe up all the spilled drink. Lucky for us the waiter left a towel and tray.
Food was below average. Ordered the 16oz ribeye with a Caesar salad. Steak came out first. Manager asked how everything was and we mentioned we never received our salad… he rolled his eyes like we were at fault. No rolls were initially served. After asking four different servers for some rolls, we finally got them at the same time as our bill.
The ribeye was the quality of I would expect a steak cooked at 7 – 11 would be… very chewy with very little marbling. There is a reason we this is the first time here in almost 5 years… it takes about five years to forget the previous experience.

This please don’t even deserves a one star … by far the worst restaurant I have been too .
Ps. Bye for McDonald’s got better service and food than them

So I rarely do reviews but my server Nick was awesome! No matter how busy it got he continued to check in on my son and I and advised what his favorite dish was which turned out to be my new favorite. He was very courteous and provided eye contact which some people don’t really give anymore which shows you are in tune and actively listening. My son and I had an amazing evening at the place and with the A-​1 service that Nick provided we will definitely be back!

Came in for lunch on Saturday. Had the chicken fried steak. Never saw the meat cut so thin. Left hungry. Food came fast at least, probably due to the place being empty.

30 – 35 minutes and counting and finally some crew at this restaurant approached us after the two tables beside our table (we came in & were sitted in first than them) has their orders taken way ahead of us, then we have to wait again for our 30 min-​already-​delayed order. Now’s the great time to review this place .
There are few times in life that I came in to eat a little hungrier than average days and today’s the day that I have to wait for my food the longest to the point that my hunger for delicious bone-​in rib eye steak has already past… Whats the point of eating this when all you want now is to get out and never come back in this particular Logan’s. Noticed one of their workers that took us to our table never twisted her facial muscles to offer a smile (hospitality 101-​fail) she should have not gone to work.
The food has arrived after 20 mins. At this point in time, hunger and my desire to eat has flown away & left me, this so-​called juicy rib eye steak right in front of me is plainly just looked like a brown un inviting piece of meat for me. that’s all!
My child & my wife has lost their appetites as well.
What a great Father’s day to celebrate at Logan’s, they surely can make you lose your appetite. Thanks for one unforgettable father’s day in my life.
Poor service.
Fair Rib-​eye steak.
Came out from this place upset & disappointed.

Food sucks! Service sucks!
Bartender was out smoking for an hour while we sat and waiting for our good and then our check.
Avoid at all costs

My wife and I came in for lunch today (5.11.15, approx 11:30am). We each ordered a 12oz ribeye. Our server was quite pleasant (I believe her name was Kim?) very professional, prompt and didn’t try to push any extras on us, which is refreshing to see in a chain restaurant. The steak was not over/​under done for either of us. We will definitely be back at some point (probably quite soon). Keep up the great work!

This is my first time here and it was absolutely ridiculous.
First, we walked in and waited 5 minutes at an un-​manned hostess station. Once somebody comes up, she has an attitude and tells us it’ll be 10 – 15 minutes. When I asked her if she needed our names, she just told us no with an attitude and to have a seat and they will help us when they can.
After being seated, our waitress was prompt at first. After taking our order, she never showed again until it was time to get our checks. Other servers had to assist us with our food and everything. We never got refills on our drinks. Now I would understand if it was busy but it didn’t seem packed at all.
When she came to give us our checks, she just handed them to us and left. Didn’t bother to even say anything. Guess I had higher expectations. I was disappointed.

It was my second time eating here. The food is good here! I like their rolls and butter (although I would admit not as good as Texas Roadhouse rolls and butter). Of course you get your bucket of peanuts. Their mason jar lemonade drinks are good. Last time I was there I ordered country fried steak. It was my first time eating that kind of dish and I loved it! It came with a side salad and a baked potato, although you can choose whatever sides you like. It was a lot of food for the money and I was happy with it. The only thing is I went for lunch in the afternoon and there were plenty of tables open but I still had to wait 10 minutes to be seated because they were under staffed. Luckily I wasn’t in that much of a hurry but hopefully they can beef up their staff.

I had the most wonderful time here. We got sat in a corner booth, the timing of the food coming out was noticeably awesome, server was outstanding. I’ve had better steak — but great experience.

Laura is a great server ;-) food was great staff is great. I prefer this logans to the outback near my house. Its worth the i-​75 traffic.

Nice laid back roadhouse vibe. Steaks are solid; fresh. Well prepared. Good place to watch the game grab a brew. Service is always prompt and friendly. Got a old school feel to it sorta. Some restaurants you feel like you have to be silent but you can have a convo maybe a couple laughs. The neon signage and décor is cool. This time I ordered the half slab with a Caesar salad and mushroom skewer. Ribs were tender mushrooms were par for the course. Good promotions and drink specials. You probably want to stick with the same steak section. Can’t go wrong.

I’m a much bigger fan of chain restaurants than I am of cooking :) This makes me very easy to please.
But when we dined at Logan’s a couple nights ago with some friends, the whole experience was pretty lackluster. Our waitress wanted to be somewhere else. I’m not sure where, but it wasn’t at the restaurant bringing annoying people dinner-​type stuff.
We figured if we asked for things straight from the guy who appeared to be the floor manager that he’d realize the waitress really wasn’t concerned with our satisfaction. Nah, he was apparently bored enough to be happy to fetch things back and forth from the kitchen.
The food was fine (although my grilled shrimp was pretty salty), and we’ll probably even be back. I just wish I had caught the waitresses name so we could sit somewhere else…

We selected Logan’s for our annual Christmas party and we were not disappointed. The steaks were cooked to perfection and the service was as good as you can find anywhere. Angie was our server and she was friendly, professional, and attentive. The Location of this Logan’s was in Troy at 14 Mile and John R, right in front of Oakland Mall. Angie even took some group photos of us and her kindness made our get-​together a really happy occasion. All I can say is thank you to the cooks for preparing such delicious food and especially a big thank you to Angie for the great service. Ask to sit in her section if you go to this Logan’s. You won’t be disappointed.

I LOLed at a previous reviewer calling Logan’s the «runt of the steakhouse litter.» Hahaha.
The food is ok, the bread is great, complimentary peanuts are great but I’ve never loved the whole shells on the floor thing. The service was sloooooowww. We must have waited at least 30 minutes for our food. My friend and I were seated where we could see straight into the kitchen, it was full of employees, all seemingly doing nothing, though.
He had steak & shrimp, I had shrimp & veg. I would have preferred my shrimp a little more on the well done side, but they were still good. The mac & cheese side that we both got, tastes straight from the velveta box. (Then again, velveta mac & cheese isn’t the worst, so whatever…) We ordered a couple of specialty drinks — mine was sickenly sweet and not too boozy. His was pretty good.
For the price, I expected better. Certainly at least from the service.
It’s a chain steakhouse in the mall parking lot, though. We knew what we were getting ourselves into. There is no one to blame but ourselves.