Max Bmw Motorycles

SCAM!!! First of all, it seems to me that some of the five star reviews were written by max employees and are FAKE. I drove all the way from NYC for a non existing deal. I was talking to one of the sales persons regarding trading in my R1200RT. sales person asked for some pictures and after back and forth we agreed on a deal. he had me drive on cold day with a bank check for the agreed amount. waited at the dealer for 3 HOURS. yes they had me wait for 3 HOURS when trying to switch the deal on me. it is part of the strategy (that after 3 hours I will agree to what ever change they made to the deal) this was a complete Bait and switch!!! since they are the only dealer around I am selling my BMW and will never ever deal with BMW motorcycles again. The experience was like buying a used car in the 70s. Craig was the sleazy salesman I dealt with, but they all cover for one another. When i left upset one of the younger sales person told me «at list it is a nice day for a ride». NEVER EVER AGAIN.

These guys try, being the only BMW motorcycle repair shop in the entire tri-​state area. They sometimes over book appointments, and under– deliver on service, but nobody can be expected to be perfect. They will go to bat for you with BMW, if an item should be covered under warranty.
However, Every maintenance I have had done here at MAX BMW has caused some kind of catastrophic failure on my motorcycle.
They tightened my chain and the next thing I know the chain is flying off the sprocket. An investigation proved that the sprocket and chain were good, but they still did not take responsibility for the irrevocable damages.
I had a break light switch swapped out recently and five miles down the road the caliper locked up and melted my brake disk, hoses, and pads. They of course, took no responsibility even though the work order clearly states the tech took the rear brake lever off to check the back break switch — and even when a 3^rd party mechanic stated that the failure was due to a maladjusted rear break lever, causing the master cylinder to remain half closed, they accepted no responsibility.
Before the Glens Falls Americade last year, I ordered a replacement fairing to fix a scratch and get the bike looking perfect, but they ordered the part for the wrong side, even though I had them confirm the side twice.
I brought my bike in for the regular maintenance checks, the incremental mileage maintenances, 4,000, 8,000 — 16,000, and on the 24,000 they tell me that this has no bearing on whether or not I have a certified pre-​owned vehicle, and I had to even insist that they stamp my maintenance book.
I have never been so disappointed in a product, or in an establishment in my life.

I came in for a 4:00 rim job. The kid who worked on my bike had to hurry because he was in high school… at least he looked like it. They were awesome and helped me dress up in my Captain Hook costume while Jeff worked his little ass off on my bike. I’ll give them a 6… Jeff is a 10!

Great shop, and friendly, knowledgeable staff. If you are in the market for a bike, definitely check them out.

This is a really nice place. The service team was very accommodating towards me and did excellent work on my bike. Also noteworthy is they have excellent deals on older generation BMW gear, and a large selection of bikes (current models, air heads, and other brands).

When I brought my 1978 R100 to this shop for a fluid change I specifically asked the guy at the counter to call me if the bike needed any other work. I wanted the option to decide to do any additional work before they proceeded. I few weeks later I did get a call notifying me the bike was ready and the bill was $ 725. I requested an email of the bill where I found that the shop had installed a new battery, horn and synced the carbs.
When I confronted the same counter person about the bill he was very contrite, a bit baffled and stared at his computer screen mumbling. He remembered my asking to be called first but didn’t remember if he had actually made the call. At first he offered to remove the battery, then he offered the battery at cost and halved the labor on its installation. This knocked off a whopping $ 50.
However apologetic the counter person may have been, I still brought my weekend-​use bike into this shop for a fluid change and walked out with a $ 675 bill.
I’d beware of this place. If they do this kind of thing on a small scale there’s no telling the extent to which they pad jobs on a larger scale.