Miracle Nails and Spa

In reality, I’d give this place 3 ½ stars if I could. I think it’s all hit or miss here. I’ve had a really fantastic experience only to come back weeks or months later to have a terrible one. I would say be careful of who does your nails, but I think the staff is constantly changing as every time I go in there’s new technicians I don’t recognize.
I like the rewards system, and that if you pay with cash you get a little percentage off of your total pay. I also like how clean and sterile it looks along with how most of the technicians take their time. I can tell you that I’ve always had a great experience with Leo-he’s always very nice and accommodating. They have redeemable parking, so although it looks like there’s never any spots you can park in the building across the street. Their prices are comparable to other salons around the area and I think they have one of the biggest selections of colors especially regarding ANC. I’ve had coworkers who’ve had many massages (head, neck, happy face) and they’ve all said it was great.
One of the worst experiences I’ve had though was another male technician yelling at me because I wanted another coat of ANC. Maybe that’s not doable, but to speak to me like a child and embarrass me in the salon is not cool or professional. Sometimes the wait can be terrible depending on when you go, I feel like I’ll regret saying this later on; but I find the best time is either around 11 am, 1 – 2 pm or 7 pm. Also, I’ve had better massages at other places. Here sometimes it feels like they’re taking out their aggression on you. I’ve also had it happen where many times they’ll file my nails too much, I know it has to be bumpy to have certain products (ANC, maybe gel) on them, but they get brittle after a while, and I’ve been to salons that don’t do it as much. I’ve also been to plenty of salons who will do things like extra coating on the nails, or putting tips on the real nails and then painting it over with ANC, which it seems like Miracle Nails refuses to do.
Overall, I think that if you stop by you’ll most likely have an enjoyable experience, but I don’t think it’s guaranteed. When they first opened the customer service would’ve pushed this review to a 5 star, but I think because of their increased popularity and financial status-they’re not concentrating on that as much. I’m still in search for my go-​to salon since I’m not truly satisfied here.

Since moving to Troy 2 years ago. this has been my spot, after trying out a few others around town. Great service. Large clean salon. Typical prices as other nail salons, and usually they have coupons. Never had to wait more than 5 minutes for any nail techs (unusual to have to wait at all) — and always get a neck massage after.

They did an «Okay» job on my nails (ANC). I got there about 45 minutes to closing and that may have been a factor. The inside was nice. Pretty decent customer service. The reason why I rated it a 3 is because I asked my nail technician to add a extra layer of ANC because I break my nails easily and she refused to do so. Adding a extra layer is something I normally do and I asked her to do it more then once but she adamantly refused. My nail broke the following day. I’d still go back just maybe someone different next time.

The previous reviews did make me weary but I had to see for myself. I’ve been eyeing this salon for months. When I pass by, its filled with people. Perhaps they are keeping Miracle a secret.
I stopped in on a Friday night and it was packed. The estimated wait time was 30 minutes, but I only had wait for 15 minutes. My nail technician, Vivi was pleasant and took her time doing my nails.
The space is big and well lit. The tools were sanitized after each use. Vivi didn’t use too much of the mechanical nail drill, which I greatly appreciated. It can lead to damage if done incorrectly.
ANC prices in the area range from 25 – 40 dollars. I paid $ 35.00 which is on the slightly higher end. However, my cuticles were removed and trimmed, nails shaped and the hand massage at the end was delightful.
Upon leaving, I received a punch card. After 6 services over $ 14.00, you can get $ 10.00 off. I like incentive. I’ll be back soon.

Brought my daughter here for ANC nails and the place is large, bright, and clean! Service was friendly and our nails look great. We will return!

The paint job was blah and my acrylic nails broke within the first week! That has never happened to me before.

This place is awful. Their prices are ridiculously high for crappy service. Never let Jacky do your nails. He gets an attitude when you tell him how you want your nails and be never does them right. He told me that if I didn’t like my nails I should do them myself, he was extremely rude. I would never give this place my money again.

I needed a quick gel manicure while my son was at hockey practice. Miracle nail did a good job, had a clean facility, and my nails are done well, The shoulder rub — and not a Wimpy one either — was the best! they finish with a hand massage.
*One sidebar, though they used the tools that they use on acrylics to smooth my nails the power filer… and they do feel very very thin now. I do fear a break. I guess time will tell.
⁸⁄₁₆. They broke. One in one day, one in 3, and 2 more in 5. I don’t feel as confident about it now

Finally, finale, Troy is complete when I discovered this place! Now I can go get a happy feet massage or full body massage when I am tired from coding, studying or refereeing games. The price is good and service is good too! Don’t think that’s a girls’ place because it says nails and spa, just go there and try the massages.

Love my nails. Tracy did a wonderful job!

I really love this place. Staff was very friendly. The atmosphere was very clean and peaceful. This is my new go to.