Shred-it

TERRIBLE CUSTOMER SERVICE in Southeast Michigan!!! From the top down including Ken Mazza (District Gen Mgr), Tim Fiebig (Sales Rep) and Gary Lawson (Detroit area Operations Mgr) to Ariel Simpson (Sales & Office Coord) and Elicia Henderson (unsure of her position) they do not fulfill promises in their Sales Pitch, their Literature, contract or even verbal commitments.
Won’t respond or follow through to phone or email requests unless submitted many time — feels like you are chasing them to do their job. Drivers don’t leave Certificates of Destruction when printers are inop (often), drivers show up on the wrong day, written communication shows up days after a change in service, etc. We provided a credit card for billing and they send us late payment notices because they forgot to process the payment. WTH??? Overall just lousy miserable treatment of their customers. Even at the Corporate level, each time I reach someone who promises help resolve these issues the person is gone by the next phone call.
Planning to change companies soon. Enough is enough already — feel like I am managing their employees and doing their work. Have no clue how Shred It stays in business and retain customers if all their accounts are mishandled so severely.

My company has used Shred-​It for at least the last couple of years. The last time I saw one of their trucks come to empty our boxes of documents to be shredded was last year. Now several of our boxes are full and Shred-​It will not honor the pick-​up schedule they set with us. Being an IT organization, my company tries to be as paperless as possible. However, there are a fair amount of documents that need to be shredded. By my estimation, Shred-​It should have visited several times since the last time they were here. Some of these boxes are so full that anybody could reach through the small opening to pull documents out again.
My company is in the process of selecting a new secure document shredding service that can be trusted. I recommend that everybody avoid Shred-​It.
FYI: The phone number printed on their boxes is different than the one shown here. It is: 800−69-SHRED.