Somerset Inn – Troy

Repeated problems with internet. I have stayed here several times and the last two, I experienced terrible WiFi and Ethernet connections. The front desk knows it to be a problem but had no solution this time. Nowadays this is unacceptable to me. Otherwise rooms are fine, but the downstairs restaurant is not recommended.

I had a reservation tonight at Somerset Inn. Disclosure — I used to live in Troy and am a Troy High graduate, so I’ve known this hotel since the 80’s and have always thought highly of it. Anyway, tonight I planned to stay there. Unfortunately, due to weather and United Airlines issues, after four hours of tarmac and boarding and un-​boarding twice at O’Hare, my flight into Detroit was cancelled and I can’t get into Detroit until tomorrow morning now. So once I got my flights rearranged, I called Somerset Inn to let them know that I wouldn’t make it tonight due to my canceled flight, and I needed to cancel my room. Beverly stated that she couldn’t cancel because I booked it through a travel website and not them, so she couldn’t cancel my room. I explained that I wasn’t online and couldn’t access my work travel website to cancel it online. She wouldn’t accept the verbal cancel. I asked to speak to a manager and was told there was no manager on duty until 7 am. Really? The hotel has NO management from 6PM and after?
So i had to deal with getting out of the airport, etc. I finally found the corporate travel emergency number and called them. The agent there said she could cancel it, but was worried that now that it was after 6 pm, I would still be charged. So she called them directly. She again spoke with Beverly and got the SAME runaround. This is a travel agent professional who deals with hotels and travel for a living, and she was told that they couldn’t cancel the room. The agent COULD cancel it, but she wanted the hotel to not charge me since the flight canceled and it was out of my control. Beverly wouldn’t help, and gave the same story that a manager would not be there until tomorrow morning.
So needless to say:
1. I will never book a room at Somerset Inn
2. I travel a LOT, have a large social network, and will spread the word a LOT to everyone to not book there
3. I will try in the morning to make sense of this with whatever manager is on duty to make this right. If that happens, I will update my review here.
C’mon people — if someone has a flight cancel, any decent hotel will honor it and accept a cancellation.

Oh one last thing you should read your’re reviews you need to also read your reviews most are similar to mine .
My freind also told me he never received his tost and half way through omlette was fully cooks ?
Who suppliers them?

Daria and Katie in catering are rude/​short. I took time out of my life to meet with them each on deprecate occasions thinking one would’ve been more helpful than the other. I felt as if my presence was painful for them despite the fact that I was ready to dish out 5k for their services… That is until my mom and I did the tasting. The «herb crusted lemon chicken» was more like a microwave heated flavorless Chinese carry out and the sides were just gross. Smelled like cafeteria food. What a waste of $ 30 ($ 22+tax & gratuity).

We needed a place to stay for the night as my dad was at Beaumont Hospital. I stayed in Warren last time, this way WAY nicer than that! We didn’t check in until 11pm, I had called earlier to make sure they didn’t give away our room — we couldn’t leave the hospital. When we checked in the lady remember and asked about my dad and that was very thoughtful. It was clean and comfortable. The bathroom was a little small, but that was ok, we were only there one night. We would definitely stay there again.

way tired, Was placed here by a customer in the office bldg next door. Not too bad – seems somewhat clean, but pretty dumpy – Big flat screen tv, but i was watching netlix on the free but slow wifi. Desk help is totally cluelss on billing and receipts – acted like they had never prepared one before – Bar was a joke – needed to leave at 6 am next morning – no coffee (needless to say no food) was available – place was not together – really had no game. Paid $ 123 with tax

Very affordable Hotel located right in the Troy business district and beside Somerset Mall.
The hotel is spacious yet comfortable where you do not have Valet Parking on Bellman around just for tips, it is simple, clean and in a great location.
The beds are comfortable and the rooms are spacious however we did notice you can hear toilets flushing and other activities in other rooms.
We would stay here again.

The hotel itself is fine. The fitness room has what you need, the rooms are spacious, you get a keurig coffee maker and k-​cups in your room. The problem is that they are not animal lover friendly. In other words, if you are vegan, there is not a single dish in the onsite restaurant or room service for you. Not one. Sure, you can get potato chips at the gift shop or pay through the nose for a salad with oil and vinegar, but this isn’t a meal. It is an after thought. If you are vegan because you love animals, find a hotel that actually wants your business enough to at least offer you something to eat.

This is a review of the conference rooms. The chairs are wretched as usual. Overall the place is clean and classy and the help is good at what they do but the chairs give it a 4. Just an average classy hotel. The catered snacks are good and they keep the restrooms very clean. Which is good because the urinals create a lot of splash back so the floor it perpetually a mess

The place doesn’t look like much from the outside but the inside finishes are nice, staff is pleasant, place is clean, location is great. (I grew up in Troy for the first 17 years of my life… so it was weird to be staying in a hotel).
Rooms are not frilly, but have what you need and are clean. Bar is nice enough… has what you need.

I really enjoyed my one night stay here!
Great room, great staff and nice bar!
They have a pretty decent workout room which includes 2 treadmills, 2 elliptical machines a stationary bike and a stair master… TV is in the room also. Workout facility is open from 5AM to midnight which is very convenient.
A patron sitting at the bar was raving about the breakfast here as he had a gluten free egg white and salmon frittata. I decided to have it the next morning and it was as good as he said it would be.
Also, they serve awesome homemade/​hotelmade chocolate chip cookies at the front desk.

I’ve had to stay here a few times due to snowstorms and found it a pleasant motel. The rooms are trendy and decorated in a burnished silver/​pewter color. They have Keurig machines in the room, which are a plus when you are cold. Restaurant is ok, typical hotel food.

Clean well organized hotel. Staff is very helpful.
The rooms are clean and large. My only complaint… lumpy foam pillows!

The rooms are clean and spacious however the staff are so grumpy and miserable it’s making our stay our last one. I have alot of traveling family staying here and am disappointed we gave somerset inn our business.
Every morning I get breakfast at the hotel the waitress is miserable and uninviting.
I will not recommend this hotel.

The staff was very friendly and the cleaning people were very very nice the hotel was clean as well. These however about the only positives.
The website is extremely deceiving. The hotel outside and inside is very dated. Between the fluorescent lighting, HORRIBLE Internet connection, and old décor I would never stay here again.
Side note about the Internet… it was so slow I couldn’t do anything. Wireless or connected Internet was worse than dial up.

We ended up staying at the Somerset Inn because the Radisson Kingsley was gross. We hightailed it out of there immediately! My husband Unilocaled local hotels and decided on this hidden little secret. The staff heard about our traumatic experience at the Kingsley and they actually upgraded us to a suite!!! How nice was that???
The Somerset Inn has beautifully spacious rooms that are pristine! Extremely clean! The bed was comfortable and their pillows like heavenly little clouds to rest your tired head on. Why only 4 stars? The décor. It was almost sterile. Although much of the furniture appeared new (or just really well kept) it was a little outdated style wise. There were virtually no guests (this hotel appears to cater to the business crowd… we stayed on the weekend). It was actually eerily quiet. I only saw one other guest.
Overall, we would definitely stay here again. It was a great value and in an extremely convenient location. Provided you aren’t an interior decorator you will not be disappointed!

Stayed here for the last two weeks on business and I was treated super well!
–Nice spacious rooms
–Housekeeping service was awesome. Clean, clean… did I say clean?
–Room service super quick
–Courtesy shuttle service to your office
–5 minute walk to a mall with Neiman Marcus, Saks, Nordstrom, Anthropologie, Barney’s Co-​op, SEPHORA and many more!
–Baked chocolate chip cookies at the front desk in the evening.
–Gym on the 2^nd floor.
Efficiently run hotel with hospitable customer service. Heard that George Bush stayed here when he was in town. If it is good enough for a former president, worth a look see if you’re in the area.

My wife and I stayed here over the weekend for a cousin’s wedding. Large rooms, good wifi. Food at Crumpets was good. Bartender super nice. Friendly Midwestern folk. Always accommodating. We had a room in the two story circle of rooms overlooking a courtyard. There’s a much taller attached building with other rooms. The ballroom was large. Appetizers good as well. Can’t beat pigs in a blanket. Great wedding! Only minus, thirty to forty minutes from Detroit Airport.

I was at Somerset for 2 nights for a wedding. The reception was in the hotel too. The hotel was very pretty and accommodating. The room was decent-​sized. Some weird decorating, but that’s expected in hotels, right?
Crumpets had GREAT breakfast and great drinks!
The grand ballroom was a really great place for the wedding reception. Spacious — big dance floor. And, you know how wedding food (no matter what they choose to serve) always comes out lukewarm and kinda blah? This wedding food was EXCELLENT. I had the chicken and wild rice and it was tasted fresh and flavorful.

Great location!!! Nice size rooms!!! I love the garden and atrium outside!!!
Good Wi-​Fi access and okay internet/​computer room with printing, copying capabilities. Okay workout room.
Crumpets Restaurant
The food could have been better — it’s equivalent to a Denny’s back home.
Minus 1 star for not cleaning the restroom thoroughly and for tucking the sheets in every single night even after asking them not to.
NO SWIMMING POOL!!!