Spa Nordstrom

My first visit to Spa Nordstrom did not disappoint! I had an amazing hot stone massage that started off with a foot soak and hot tea, then an «On the Go» 30 minute facial and brow wax by Mona (sp?). I’ve visited several spas in the area and was wowed by the experience, though admittedly, Spa Nordstrom is much pricier than all of the other spots I’ve been to.
There were a couple of cons: for one, the atmosphere in the waiting room does not set the tone for the rest of the experience. The room is brightly lit, and I noticed a bit of clutter on the shelves and behind the counter. In addition, there is no separate door to get to the spa, so the entire room faces the rest of the store. Not too big of a deal, but I would prefer a quiet, relaxing setting given it’s a spa. Once you get past the waiting room though, the setting is much nicer.
The other negative for me was the size of the robes. I am plus size, and the robe barely fit me. My massage therapist gave me a towel for an additional cover up, but I wasn’t super comfortable in it. The sandals were also too small for my size 10.5 feet. I know I am larger than many, but I am not an uncommon size by any means.
I don’t think either con warrants knocking off a star, as ultimately, the massage and facial services were amazing. I left with glowing skin, amazing brows, and feeling more relaxed than I had in a long time. It was definitely a splurge to visit, but I look forward to going back for a special occasion in the future!

Can’t complain. Everything was up to standards.

My first visit here… my «level 4» spa day was an extremely pleasant experience. I had a mani/​pedi and a facial.
The mani/​pedi was an experience like no other. They recline you so you can literally fall asleep in a very comfy «relax the back» chair. The only downside of this is that you really can’t see what your color looks like until it is over
My facial was also great… wish I had bought the products they used. My skin felt and looked amazing

This place is truly amazing. I never go to salons to get a pedicure but I had a rough week and thought I would treat myself to something nice. They did not disappoint. The experience was relaxing and definitely worth the price. The facilities are just fabulous. So why the star deductions? A couple of reasons. The woman who did my pedicure did not stop talking. There were a couple of times I just wanted to say «just let me relax for 5 minutes» but I would never want to make anyone feel bad. The other thing I was not sold on was the fact that she kept trying to sell me things. Apparently a «birthday celebration» was going on and there was a binder of products that were going to be on sale. I chose some items and as I went to pay they woman at the register said «Oh those won’t be available for 2 weeks.» Well I wish they would have told me that prior to having me peruse the binder. All in all it was an experience worth repeating.

I received a Spa Nordstrom gift card for my birthday and booked an appointment for a Hot Stone Massage and Spa Pedicure. The only reason I am giving this 2 stars is because I enjoyed my massage, but the pedicure totally ruined my experience.
Frist, the ambiance of this spa is terrible. For as expensive and «elite» as Nordstrom is, I would have expected a whole lot better than this dismal place. I have seen more ambient spas at the local Douglas J School.
My massage was great and I liked my therapist Akira. She always made sure that I was comfortable with how hot the stones were and the pressure used in the massage. My only complaint is that the robes they give you to wear for your relaxing foot bath, was way too small. I asked for a larger size so that I did not have a huge slit exposing my leg and she gave me a towel to wrap around my waist. Please, invest in some bigger and plusher robes…
After my very relaxing massage, I was excited to get to my pedicure and continue to be pampered. It was the complete opposite of what I expected. Online it describes an hour and fifteen minute pedicure — mine was barely a half hour. My pedicurist rushing through everything and was very rough cutting my cuticles that I actually thought at one point I may have been bleeding. It was a complete waste of money, time and nothing what I would have expected. I should have gone to my normal nail salon where the pedicures are much better and way cheaper.
I will never waste my time at this Spa again.

My favorite spa in the Detroit area-​great pedicures, great waxing, wonderful facials. I just wish I could go more often.

my feet were confused these past couple of days due to the nice weather here in Detroit so they asked for a pedicure thinking i might be bringing out those flip flops soon.
so a lovely lady name Angie was to do my pedicure. she took me to the area where i was going to soak my feet in a bowl of warm water and asked if i would like some water or hot tea (green passion fruit tea for me please). she then put a warm neck wrap around my neck and i sat back to enjoy a magazine they had there.
after i had a nice soak she helped me to the room where i choose a polish (sparkly red) they had some really cute colors. i sat down in the chair and she tilted it back so it’s almost like your laying in bed but your feet are over the curve of the chair. she put a eye mask over my eyes so it was very calming along with the relaxing music. i have to say i enjoy this much more then talking with the person. so she cleaned up my feet and toes… gave them shape and dipped them into hot oil wax which felt nice and then gave a fabulous massage on my legs and feet, slapped on the polish (nicely of course) and i was done in a hour for a total of $ 55.
now i have pretty happy feet:)

My experience happened awhile ago but still very much worth sharing.
I had been a client of Spa Nordstrom for a few years. I raved and referred many clients. My friends really thought I was crazy to spend so much on an average service.
I had a very good relationship with Rhonda who did my pedicures (so I thought). Being diabetic and no foot problems at all, I am very fussy about where I go and who provides my service. Rhonda always seemed happy to see me and we had no issues. One time after many, many months and appointments I tried to make an appointment and it was nearly impossible to book an appointment with her. I became suspicious and asked to speak with the spa manager. She was to call me back and when she finally did call she said that Rhonda was too uncomfortable working on me because I have diabetes. I was so upset by the way all of this was handled. I reported this to the Nordstrom General Manager who totally agreed and proceeded to bribe me with a gift card. I would never go back to this spa ever! They discriminate against people who have a medical condition.

I just got back from a six hour spa day from Spa Nordstrom as a birthday gift from my boyfriend.
I walked in at 10:30 but my first service was late. Not a big deal as I was enjoying my cup of raspberry tea too much and I knew the roads were horribly icy this morning. The staff got to the mall late, so, things would run a few minutes late which made sense.
I had a relaxing foot soak before all my services. I sipped on my raspberry tea and relaxed.
I didn’t know what any of my services would be or how many, so I was delighted that my first service would be a body wrap. I have never had one before, so I didn’t know what to expect. Let me tell you that Amber was PHENOMENAL. She made me feel extremely comfortable, let me know what she was doing before she did it, and made me feel totally relaxed. The bed was warm — wonderful as the room as chilly! She exfoliated my body with a sugar scrub, then applied algae on both my front and back sides and did a few other things before wrapping me up. She also gave me a scalp exfoliation that smelled wonderful. I rested for about twenty minutes until she came back.
After I got dressed again, Amber cleaned my room and I came back in for a one hour swedish massage. My body feels amazing — she worked the knots out of my shoulders and back and gave me relief. She calmed everything down and left me feeling wonderful. My entire body feels heavenly. She took her time, addressed my concerns, and made me feel wonderful.
Next, I had lunch. I had a sandwich and salad from the Nordstrom café. I loved it until I realized there was chicken in it — big problem as I am a lifelong vegetarian. I didn’t complain or throw up a fuss, just mentioned it and left the other half of the sandwich. Four or five members of the spa came to apologize and address the issue, but I wasn’t unhappy — their response was warm and apologetic. They asked the manager of the café to come and talk to me. I told them this was unnecessary but they insisted! He gave me a free meal card with his signature and apologized profusely. I was happy with everything so I couldn’t complain. I was impressed by their gracious attitude and excellent service. Mistakes happen, but I am not the type to blow this stuff out of proportion.
Next, I had an aromatherapy facial from Tracy. I had never had one before that was this in-​depth, but she made it extremely relaxing and fun. My skin looks amazing, the texture is totally changed, and she took her time to explain everything to me and listen to my concerns. She was a complete pleasure — I will return to have a facial by her again, that’s for sure. I will also recommend her to anyone going to Nordstrom Spa. She and Amber were AMAZING.
THEN came the tipping point.
Another woman by the name of Tracy (not to be confused w/​my facialist) came to do my pedicure. Apart from the long wait, everything seemed to be fine until we went into the room to start my service. The room was so dark so I couldn’t see the colors. This being my first real pedicure, I wanted to pick a nice color for myself. I turned the light on and told her I hoped she didn’t mind and looked at some colors. She told me the light hurt her eyes and was very moody as a result of me turning it on. I looked through the colors and could feel that she was annoyed so I got nervous. I asked her about different colors and she turned the light DOWN! I couldn’t see what I was choosing! I tried to ask her what was popular, she said all were as popular as the other!!! Good grief! I decided with a dark pink I could hardly see and sat down. I said to her that maybe I’d choose a red. Her response? «PInk or red? Which one is it? I do not know what it is that you want!» I was SO FURIOUS but I kept my mouth shut, amazed that after a day of such impeccable and considerate service, this was to follow! I sat there and she elevated my chair and began the work. She stepped out and when she came back in she saw me texting, she told me I needed to stop as if I was being rude to her! I thought this Things got even worse but I didn’t complain. She made me feel awful and continued to give me rude responses throughout the rest of the pedicure. I had enough.
I left the room and at reception I wanted to complain but said nothing. When I finally did, I burst into tears. The staff was upset that I was upset and gave me a tissue and tried to talk to me but I was too upset. I said I didn’t know what I did to upset her! I told them for what my bf had paid, I expected better service. I was so humiliated at crying in front of them. I left the spa and walked through nordstrom crying, called my bf, and let him handle it. He called extremely upset and they seemed to understand why and said the manager would call us tomorrow. He was OUTRAGED that he had to make an international cel
Let’s see what tomorrow brings, I hope they clear this up. I was so upset with them and I never complain! I expect 100% satisfaction from Nordstrom. We’ll see!

I had my eyebrows waxed here for an event that I was attending the next day in NY. I’ve visited several spas and salons for brow waxing, but never have I ever received the kind of treatment I did at Spa Nordstrom. They were so accommodating and thoroughly explained each step of their particular process, while also allowing me to have a trial of what the esthetician called «Billion Dollar Brows.» For $ 25, they were $ 5 cheaper than my hair salon (6 Salon), much more precise and gentle, and I was able to leave a tip on my credit card.

I have been in search of a good waxing experience for awhile. I am sick of going to salons where they wax my eyebrows over a shampoo bowl, and the person doing so doesn’t necessarily specialize in waxing, facials, etc, but is more likely just a stylist that had an opening.
I had a gift card for Somerset and figured my search would probably end in one of the department stores spas, so I chose Spa Nordstrom. It wasn’t as nice as I expected, but it wasn’t shabby either. I had to wait about 15 mins beyond my scheduled appt, but it was worth it. I saw Christiana Lee, and she did a really good job. The room had a comfy, heated table, and the room was really relaxing. They had a big, lit, magnifying mirror, so I was sure she got every little hair! I hate how right after I walk out of a salon after getting an eyebrow wax I look in my rear view view and see the stray hairs they didn’t get due to dim salon lighting.
Christiana pretty much followed my natural brow, since it is shaped pretty well. And she is real quick with ripping off the wax, which is good! She even found a few random hairs elsewhere on my face and took care of them for me. They charge $ 25, which is only slightly higher than I usually pay. But afterwards she gave me a quick little facial, and I figure for how happy and relaxed I was it was more than worth it!
Finances allowing, I will make Spa Nordstrom and Christiana my regular place/​person for waxing!

I am an occasional pedicure guy. I tend to get cracked and calloused feet and sometimes I just need someone to work some magic. Total cost $ 57.50 including tip. I suggest an appointment, but you might be able to score a spot like me, on short notice. Atmosphere is very «spa like». Soothing new age music played at a comfortable level. Well appointed, but small, facilities. Well lit, and very pleasant and varied, but well integrated aromas. My technician’s name was Kim and she was very attentive. She was comfortable letting me control the chit-​chat. Not too chatty, not too quiet, rather, she was just the right amount of chatty.

My husband surprised me with a 3-​hour spa package after the birth of our first child… and it was VERY welcome.
I got there and filled out an information sheet (medications, allergies, issues, etc.) and then waited a bit as I was there early. It was somewhat relaxing but not entirely what I had hoped for — I had expected more of a standalone spa (inside closed doors) but it was right off the main sales floor (well, on the second floor, but still off the sales floor) so there were people milling around and you could hear the store’s music. It wasn’t really overwhelming, but for being at a spa, I would have appreciated a bit more spa-​like beginning.
Soon I was on my way back to a procedure room to get changed into my two spa robes. I actually had no idea what spa treatments I was getting — I could have asked, but I wanted it to be a surprise. I knew it was some sort of massage and maybe a facial. My time started with a relaxing foot soak and neck-​warmer-​thingy. After about 15 minutes or so, it was back to the procedure room for my salt scrub massage.
I have to say that was the most naked I’ve ever been during a spa treatment, LOL, but it wasn’t uncomfortable at all (that said, I kind of lost any modesty I might have had when I gave birth five weeks ago). My only real issues with the entire massage/​scrub experience was that (1) the room could have been a tad warmer (it wasn’t cool or anything, just not warm enough for me, being simply covered by a sheet) and (2) I would have preferred the salt scrub to be warm, not cool. That said, she did announce what she would be doing next («I will be brushing your skin with a brush» or «This will be cool and wet») so it wasn’t a complete shock. By the end of the massage, I was very relaxed, and it was off to the in-​room shower to rinse off. (It was a great shower. I want it for my house!)
Then I was moved to another room for my facial. Wow, that was great. Very relaxing – I love being on a warm table covered in warm blankets. I also had a hand and foot treatment during the facial and that was pure heaven. I was so relaxed when it was over that I just wanted to stay and sleep for the next 12 hours (okay, so maybe part of that is being a sleep-​deprived new parent).
There was no rush for me to get dressed and leave, so I laid there for a good 10 minutes waking up and coming to my senses. I went to check out, and that was quick and easy – no one tried to get me to buy anything (something I was NOT expecting). It was also not as expensive as I had anticipated (I had no idea how much it was going to be, since my husband set it up). I was also thrilled that the package was priced with gratuities included.
I would definitely recommend this spa to others.

Teeny tiny Spa Nordstrom. I enjoy Nordstrom’s spa pedicures immensely but have only been to this location once. I am not a fan of feet so it’s an odd experience to have someone slavishly attending to mine, but the results are so worth it. Soft, callus-​free soles, and a hardy polish application that lasts forever. Since we have no Bliss in Michigan, I’ve adopted this as my place for über-​feet pampering.

I’m usually a big fan of the various Spa Nordstroms. I’ve been to the one in Seattle, Chicago, and Topanga.
This location is a bit smaller than some of the others, therefore the facials fill up quickly and you have to book in advance. I go to the Spa Nordstoms because I like the products they use but this location is the only one where I’ve had a bad experience. The esthetician that did my first facial was really pushy when it came to selling me products and I don’t think she really truly listened to what I wanted. She ended up giving me this ridiculous pomegranate facial they were promoting that month and I broke out horribly. Even after telling her I was happy with MD Skincare (a line that they sell) she tried to get me to buy an entire new line (Somme Institute) which I thought was silly.
Since there was nowhere else in town that did the peel I was looking for, I went back a second time and had a different esthetician do my facial. She was MUCH better and listened a lot better. She also sent me a thank you card in the mail.
So if you do decide to go here, be very explicit about what you want. Other than that first facial I’ve had great experiences, including a lovely pedicure.