Subway

Service was excellent — cheerful, friendly and prompt. But the cucumbers looked a little old.

This is by far the worst subway I have ever been to. Always out of bread, sandwiches are never right, pile on the veggies and smash it in a wrapper. Been like this for years, and I’m guessing it will never change. I’ve been to subway shops in North St. Louis that beats this place 5 times over.

So here’s the story. Walked into the Troy, IL Subway around 11:30. Waited in line…
Worker: What can I getcha today?
Me: I’m gonna need 4 footlongs, all on white. Is there any chance you know how to cut the bread the old way?
Worker: Sure, Getting a meatball? (Starts Cutting Bread)
Me: Yeah, That’s funny.
Customer Behind Me In Line: It just works so good because the meatballs don’t fall out.
Me: (To the Customer) Yeah, ever since I worked here like 12yrs ago that’s the only way I can eat them.
Worker: (Frustrated) Sorry, I just can’t do it. It won’t work. (tosses mangled bread into the trash.
Me: Ok, Cancel that sandwich then.
Worker: The Meatball?
Me: Yeah, It’s the only way I’ll eat them.
Worker: What do want on the others?
*order continues and I move down the counter
Customer: Yeah I quit ordering them that way cause no one knows how to do it anymore.
Me: I order it that way every time, usually they’re pretty cool about it. 9 out of 10 times I order it, they do it for me. Though one time the manager of a subway was having a bad day I guess because when I asked for it cut the old way she threw a napkin over the sneeze-​quard at me and said «We don’t do it that way anymore and if you don’t like it call the 800 number.» So I did and ended up with free subway for like a month.
*chuckles and life goes on.
I try not to get mad a the little things in life but upon looking at the name tag of the worker I couldn’t get past the fact that under her name it said AREA MANAGER.
When I got home I let it bother me enough to call the 800 number and let them know what just happened and that they should look into the situation. After telling the story, the woman on the phone was extremely nice and apologetic about the whole thing and said I’d receive a call in 1 to 2 business days. I said thank you and hung up.
Today that phone call happened.
Me: Hello
Jim Shepard: Hello, this is Jim the owner of subway. I understand you had an incident at my store yesterday?
Me: Yeah, well, not really an incident, just a situation I thought you should know about.
Jim: Well, what happened?
Me: Told the story just as above.
Jim: Well, that’s not the way I heard it.
Me: What do you mean?
Jim: She told me that you were bothering other people in line bragging about calling the 800 number and getting free Subway.
Me: That’s not at all what happened. I did talk to the woman behind when she started talking to me about how she likes it cut that way for the meatball.
Jim: Well, I think that you just shouldn’t come back into the store again.
Me: Wait, what? Are you serious?
Jim: Yeah, you seem like a business man. I’m a business man and would you want someone coming into your place disturbing other customers.
Me: I wasn’t disturbing anyone, I was just talking to someone.
Jim: Well, That’s not what it looked like on camera, we record everything. I own most of the subways in the area so you should just find somewhere else to eat.
Me: You’re serious? You just said you were a business man and your telling me not to go to any of your subways.
Jim: Yes, we don’t need people like you in our stores. Don’t Come Back, We’ll Get Along Just Fine Without You. We’ve got plenty of customers we’ll survive.
Me: So you’re really serious right now?
Jim: Yeah
Me: Wow, you’re kind of an asshole.
Jim: (Laughs) Coming from someone like you, I take that as a compliment. (Hangs Up)
FINAL THOUGHTS: Not once did I ask for anything out of this situation. I simply thought they should know that their Area Manager allowed a customer to just cancel a sandwich with no effort to make it better, and now I’m banned for trying to help.

A fair amount of the time, I’ve gone to this Subway and the service was awful. It was only until recently that it seems there is an entirely new staff and the service has become a bit better. Prior to this, there was one worker who was particularly rude who I have not seen in a few months, which is great. I hope the owner (s) continue to pay attention to the way their staff treats customers and change things accordingly.

Two years after my initial review, this Subway still sucks. The service here is horrendous. On my latest visit they made a completely different sandwich than what I asked for. Then they looked at me like it was my fault. I can’t help it that you didn’t listen to me. Completely ridiculous!