Two Men and a Truck

I would NOT recommend that anyone use this franchise of 2 Men & a Truck. I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!!
I moved in early July using 2 Men & a Truck — Troy franchise (1250 Rankin Dr, Troy, MI 48 083). On the move day the 3 movers showed up a little late to assess the items to be moved. About ½ hour later the local manager showed up and looked at all out items and indicated that the team should be able to move all the items in 2 loads, at worse 3.
While the guys were loading the first haul, we made a comment that more could fit on the truck, but were told to mind our own business, they have been doing this for years, let them do their job.
We should have realized that after the 2^nd load (this load also could have been optimized, but we said nothing), that this was going to be a long day. It was already a drizzly humid day, so the weather as well as the guys not working well with us should have been an indication, but I was still holding out that we would move everything in the 3^rd load.
When we got back for the 3^rd load, the guys haphazardly loaded the truck and (while the truck was so poorly packed, they could have easily fit everything in that load), they indicated that they could not fit any more and that this was their last load, they had another job to get to. This was along with the comment that everything would not fit in the new house or garage, so they were not going to move it.
I had an emotional breakdown at this point. And my partner called the main office. After some (not very pleasant) ‘discussion’ with the main office, the team agreed that they would return for a 4^th load to pick up the remaining items. Keep in mind, it was approaching rush hour, and were paying these guys by the hour, so another load over rush hour would easily add 2 hours onto the move charge (which it did).
So be it, I said, I need everything moved out of the rental house and into our new purchased house today, no ifs, ands, or buts. However, in the process of being told to do this, they decided that they would stack the items in the garage so haphazardly, that I could not unload and organize the items by myself and needed help. They also thought it was a ‘cool idea’ to put our living room couch on the bottom of the stack IN THE GARAGE!
After complaining about this, the manager agreed to send over a couple of guys the following weekend to help me unload the garage, put the couch in the house, and reload the garage so everything could fit WHICH IT DID. But it was already too late (as I was told) to file a complaint that the couch back (material) was ripped and that 3 items of furniture were scratched pretty bad, since the time limit to file this type of damage complaint is 7 days from the move date, and this was after 7 days.
So they did nothing. I would NOT recommend that anyone use this franchise of 2 Men & a Truck. I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!!

We were short on time, and I had friends who’d used this country in other cities (but not here), so I booked based on Unilocal reviews, and I’m glad I did! The hype is real: they were prompt, courteous, and professional. They never stopped working but were always really careful. We had a complicated situation with multiple stops and multiple cooks in the kitchen, and they handled everything with grace and made it look easy, which helped calm everyone’s nerves. Nothing came close to breaking. I would use them again in a heartbeat.

Mary from your office was very pleasant and accommodating even though I was late
for our estimating appointment at the moving site. the movers, Darrin Lintz and August Fondrens, were also very pleasant and efficient and every thing went as planned.
this was my second move. the first one, last March, required the movers to come at a specific time and move my fathers bedroom furniture to his assisted living facility between the time he awoke and the time we all arrived at his new home. our hope was to minimize his emotional disruption by having a familiar setting with his furniture in place when we arrived. this was tricky but important to us and we appreciated their care and ability to make this happen smoothly.

Eric and August with Two Men and a Truck were wonderful! They were professional, friendly, and handled my belongings with care. They even had a positive attitude with all of the stairs in my house. I would definitely recommend Two Men and a Truck to my friends and family.

The moving team did a great job! They were sensitive to our needs and concerns. Arrived on time and did a great job moving our furniture to multiple (two) locations. I would highly recommend Two Men and a Truck. Moving can be stressful and they made it feel very easy. Very good moving experience.

Nightmare from start to finish. I called and schedule a move from one house to another and was pleased they could help me on short notice. The movers arrived on time but damaged a neighbors tree trying to get to my house. They were surprised I had boxes as my quote only included all my furniture and appliances. I spoke with a manager and they agreed to not charge me for drive time since I would require two trips. The first trip went well although most boxes were left in my living room and garage with the promise they would be placed on the second trip. The second trip did not get us back to my new home until 1030 and then I was told they had to leave by 11 and would have to come back the next day to put things away. They began running things in and out no longer being careful dining my floors gouging my walls and leaning things everywhere scuffing up the walls. Did I mention this was a brand new home! They were not even able to finish un loading the truck. My family had to sleep on mattresses on the living room floor none of my appliances were hooked up so food is also spoiling. We can’t get to our clothes and my mother almost fell tripping over a bed frame. I’ve left voice mails I’m exhausted and here I wait hoping my things are brought back and that what I contracted them for is completed soon. I know the movers spoke with thier managers throughout the day but no one ever
about the 11 pm deadline or my risk of hitting it also managers did nothing to support thier team. Just spoke with a manager he can have someone here by 11 but expects full payment or he won’t send anyone doesn’t seem to think this is a problem.
In regards to the unprofessional reply this review received. I would just like to clarify if added nothing to my move I was misquoted. I reviewed all my large items with the person on the phone and told him I needed a truck to move to a new home. I was never asked about boxes and since I had never hired a mover before I thought they where estimating the boxes based on the size of my home and garage number of bedrooms etc all info that I did provide. I even asked what if it doesnt fit and the person on the phone laughed and said it would not to worry about it. When the movers arrived and realized the error and told their boss the job was much larger than expected no action was taken. I was not nformed beyond the need of second truck that they were very under equipped to manage the size of the job. I hired professionals to advise and do the work they even sent their boss pictures of the first truck and recieved no response. These two kids worked their butts off and no one in their office did anything to fix the problem. I had to hire a uhaul to get the remaining items from my home and many things were not placed in the right location. I won’t be calling this office about the damage to my property as I would rather fix it myself then deal with the rude managers at this location ever again. Thanks for the response blaming the customer and taking no responsibility

Horrible, worst experience ever. Don’t bother purchasing any insurance, they will break your stuff and you won’t see a dime. I would NEVER recommend these clowns.

The movers got lost trying to find the moving destination and were pretty late getting to my house to do the move in the first place. The destination is about one minute off of I-​375, very easy to find, and and they drove around for a ½ hour trying to find it.
Due to them getting lost, I couldn’t stay to oversee everything because I had to go to work. They didn’t do it efficiently and it cost way more because of that.
Here’s the kicker. Because I expressed dissatisfaction with the move, they refused me service on the move that I had scheduled to transport the equipment back to my house. This was because I completed the survey they sent expressing my dissatisfaction with the move. Yes, I was unhappy with it and expressed that. However, I was still ok with using this office again. They refused to do the move because I filled out a negative survey. They thought that it was above and beyond to refund me for the time that the movers were driving around lost, therefore I should have then been happy.
Refunding me a fraction of the cost on an already inefficient move doesn’t make me happy. Doing a more efficient job and not getting lost on the move back would have. And now, I am left writing this one star review. DO NOT call this office. Try another one.